Pratik Shah

Pratik Shah is a product leader specializing in marketplace trust, safety, and platform resilience. He has led global initiatives at Airbnb and Care.com, launching guest protections, trust scoring, and large-scale operational systems. Earlier in his career, he built customer experience and digital platforms at Overstock.com and General Motors. With a track record of 0→1 launches and platform transformations, Pratik blends applied science and AI-driven design with human-centered thinking to strengthen user confidence and reduce risk.