Be sure to check in early to connect and network with other attendees over breakfast!

In an era of borderless commerce, trust has become the ultimate currency for marketplaces and platforms alike. Maintaining the confidence of customers, brands, and regulators is essential for sustainable growth, yet achieving this balance requires constant innovation and a strong foundation. Amazon’s comprehensive approach to trust and safety is built on five core pillars that work in harmony to protect customers and ensure integrity across its global ecosystem. In this session, Rebecca Mond, Head of External Relations for Customer Trust at Amazon, will explore how these pillars come to life through proactive controls, advanced technology, and robust enforcement mechanisms. She will discuss the critical role of external partnerships and cross-industry collaboration, sharing how Amazon combats unsafe and counterfeit products at scale. Drawing from real-world examples, Rebecca will also highlight the key lessons learned in building scalable trust systems that both safeguard users and enable innovation. Attendees will walk away with practical insights and actionable strategies to apply these principles in their own marketplace operations—strengthening customer safety, compliance, and overall brand trust while continuing to drive business growth.

As global food delivery and ride-share platforms scale, so does the sophistication and coordination of fraud. Based on a new survey of industry professionals across various geographies, this session highlights the top concerns — including collusion, account reuse, and gaps in tamper detection — and reveals how fraud teams are responding. In conversation with a senior fraud analyst at Bolt, we’ll go beyond the data, exploring how these trends demand new defensive strategies that utilize device, behavioral, and location signals. Attendees will leave not only with insights but also with tactical frameworks and real-world examples for structuring a fraud strategy aligned with market realities.

AI moderation tools are reshaping how marketplaces identify and mitigate risks, offering unprecedented scale in detecting problematic listings while raising new questions about accuracy, fairness, and accountability. At the same time, platforms must define their risk tolerance in sensitive categories such as health products, gambling, and emerging digital goods — balancing automation with human judgment where nuance and intent matter most. In this session, our panellists will examine the promise and limits of AI-driven moderation, the importance of aligning technology with clearly defined risk strategies, and the role of collaboration with regulators and third-party verifiers in building long-term trust.

As fraud and scam tactics evolve at record speed, platforms are under pressure to stay one step ahead. This fireside chat brings together two Trust & Safety leaders — Meta’s Rima Amin and WebPurify’s Ailís Daly — for an in-depth discussion on the next wave of fraud prevention and the technologies shaping the future of user protection. Drawing from Meta’s latest product innovations — including AI-driven detection systems and facial recognition tools to combat celebrity impersonation scams — the conversation will explore how platforms can balance user safety, privacy, and authenticity in an era of increasing deception and deepfakes.