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London, November 12 - 14, 2024

Europe's largest marketplace conference, hosted by Lloyd's of London

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Presented by:

500+

Attendees

125+

Speakers

50+

Sessions

25+

Content Hrs

Featuring founders, operators and experts from...

Discover more about the europe's largest marketplace conference, including topics, speakers and the platforms participating

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About the Marketplace Risk Global Summit

The only conference designed for marketplace and digital platform founders and leaders from Bolt, DoorDash, Turo TaskRabbit, Uber, Wonolo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year Europe convenes at the Marketplace Risk Global Summit - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - to learn, network and exchange best practices and trends.

WHO:

  • Marketplace and digital platform founders & leaders wanting to learn from their peers

  • Innovative solution providers, vendors and firms solving platforms' biggest challenges

  • Industry leaders and subject matter experts

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WHY:

  • Learn best practices and tested strategies to protect your platform and community

  • Network with platform peers and industry experts from around the world

  • Share your knowledge and experience with the industry

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WHAT:

  • Risk management

  • Trust & Safety

  • Compliance & regulatory

  • Legal strategy

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Designed specifically for founders and leaders of marketplaces and digital platforms to launch and grow

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Explore all innovative speakers

Find out why founders and leaders attend the Marketplace Risk Global Summit

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DRAFT AGENDA 2024

NOVEMBER

12 - 14

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Lloyd's of London

Policy as a Risk Management Tool

- Agnes Evrard, Director, Trust and Safety, Brainly

Policy is one of the most important risk assessment and risk management tools as it sets up a company's direction from the very early days. Come learn how to use policies to understand; - How to set up foundational policies - How to involve stakeholders - How are the key metrics to get stakeholders' buy-in.
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Lloyd's of London

Empowering Sustainable Commerce: Embedded Insurance for Digital Marketplaces

- Bjørn Reitzer Johannessen, CEO, Tillit Insurance
- Camilla Seljeseth, Product Manager, Recommerce Vertical

In this session, we will explore the transformative role of embedded insurance in second-hand marketplaces. Attendees will gain insights into how tailored insurance solutions can enhance consumer trust, promote sustainable consumption, and drive growth in digital marketplaces. We’ll share success stories from Tillit Insurance, including partnerships with major Nordic marketplaces like Finn and Tori, and discuss strategies for expanding these solutions across Europe. This session will provide actionable takeaways on how to leverage embedded insurance to create safer, more reliable, and environmentally friendly marketplace experiences.
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Lloyd's of London

Using AI to Drive Positive Impact in Online Marketplaces

- Sasha Haco, CEO/Founder, Unitary
- Sophie Walsh, Head of Trust & Safety, Depop

How can online marketplaces leverage AI to improve safety and reduce risk? Where can AI help, and where are the gaps? We'll dig into specific use cases of where AI is making a difference, where we see potential, and where the gaps are.
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Lloyd's of London

What Will the New Labour Government Mean for the Sector?

- Dr Carrie Myers, Professor in Criminology and Victimology, City St George's, University of London
- Simon Newman, CEO, Online Dating and Discovery Association
- Gavin Worrall, Department for Science, Innovation and Technology (Speaker to be confirmed)

An overview of the current legislative landscape across the UK and Europe, focusing on the Online Safety Act. I will also take a more in-depth look at what we expect to see during the current Parliament from the new Government in terms of proposed regulations, codes of practice and guidance as well as what the first few months have told us so far.
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Lloyd's of London

Identifying Best Practices for AI and Automation in Trust and Safety

- David Sullivan, Executive Director, Digital Trust & Safety Partnership
- Miriam Estrin, Senior Manager, Government Affairs and Public Policy, Google
- Síne Creamer, Global Head of Content and Safety, Legal at Bumble

Artificial Intelligence (AI) and automation enable trust and safety operations to scale to address the speed and volume of abusive content and behavior online. Although AI and automation are not a panacea and come with several challenges and limitations, addressing content and conduct-related abuse at-scale is not possible without them. This presentation, based on a forthcoming report from the Digital Trust & Safety Partnership, will identify use cases and best practices for using AI in trust and safety, including opportunities for generative AI.
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Lloyd's of London

Developing Trust & Safety Policy Best Practices for your marketplaces

- Camilla Hegarty, SVP Global Practice Lead & Business Development T&S, Teleperformance
- Aurelija Pletiene, Director of Engineering, Vinted

This session will explore the essential components of creating and implementing effective trust and safety policies in today's digital landscape. The panel will discuss the development of comprehensive policies, the integration of best practices, and the importance of cross-functional collaboration. Attendees will learn about real-world examples and strategies for addressing challenges, ensuring compliance, and fostering a safe and trustworthy environment for users. Don't miss this opportunity to gain valuable insights from industry leaders and enhance your understanding of trust and safety policy development.
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Lloyd's of London

Scaling Trust & Safety Operations as Your Marketplace Grows

- Mike Cooper, Director of Trust & Safety, Trustpilot
- Camilla Hegarty, SVP Global Practice Lead & Business Development T&S, Teleperformance
- Ryan Stevens, VP, Marketplace Strategy, Clutch

This session will explore the challenges and strategies associated with expanding trust and safety operations in rapidly growing marketplaces. The panel will share their expertise on scaling teams, leveraging data analytics, and implementing effective policies to maintain a secure and trustworthy platform. Attendees will learn about best practices for managing growth while ensuring the safety and satisfaction of users. Don’t miss this opportunity to hear from top leaders in the field and gain valuable insights on successfully scaling trust and safety operations.
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Lloyd's of London

Leveraging your Community to Scale your Marketplace

- Saasha Celestial-One, Co-Founder & COO, Olio

Olio's grassroots growth strategy - howe we got started and scaled to now having 160,000+ volunteers spreading the word and rescuing food, cost effectively establishing supply and demand in thousands of communities all around the world.
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Lloyd's of London

Disintermediation Across Service Types: Challenges, Prevention & Policies

- Aidan Dugan, Business Verticals Group Manager, Fiverr
- Daria Rosenberg, Group Manager of Marketplace Integrity & Policies, Fiverr

This presentation dives into disintermediation and how it manifests across different types of services, highlighting examples from the many different kinds of services on the Fiverr marketplace, and the challenges that come with trying to detect and prevent disintermediation across many different kinds of services and interactions. It also dives into setting policies and guidelines per service based based on these learnings, how to best prevent disintermediation, and how to leverage AI to do so. It will look at the different parameters that could make an interaction more at risk (in person vs online, expensive vs cheap, ongoing vs one time, etc), how disintermediation is initiated (trying to communicate off platform or directly to paying off platform), and who is doing the initiation.
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Lloyd's of London

Beyond KYB and KYC: Why Marketplaces Need to ‘Know Your User‘

- Lee Clifton, Global Head of Payments Performance and Strategy, Stripe
- Travis Dawson, Senior Director, Stock X
- Vanita Pandey, CMO, Caf

In the marketplace economy, the notion of who and what is a “business” becomes increasingly blurry. When individuals are buying and selling to one another, then technically every person becomes a business. In this reality, marketplaces cannot rely on KYB and KYC in the traditional sense. Instead, they must adopt more dynamic and flexible identity verification processes that can accommodate the diverse nature of their users. This involves leveraging advanced technologies like AI and machine learning to continuously monitor transactions and behaviors, ensuring that both buyers and sellers are legitimate and trustworthy.
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Lloyd's of London

The Skinny on New Weight Loss Drugs: Why They're Creating Risk on Your Platform and What to Do About It

- Luca Jerone, Marketplace Solutions Consultant, LegitScript

The staggering popularity of new weight loss drugs combined with a global shortage has created the perfect storm for problematic behavior on marketplaces and across the internet. Counterfeits, unapproved brands, problematic ads, shady affiliates, and outright scams are just a few of the problems erupting from this explosive market. In this presentation of the dynamic GLP-1 industry, we'll explore the myriad ways in which bad actors are infiltrating platforms and marketplaces to make a quick buck on desperate consumers. You'll get data on fraudulent behavior LegitScript has been tracking across the internet and learn about trends we're watching for as the market evolves. With practical tips and real examples of problematic behavior, you'll better understand your risk and learn what to watch out for.
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Lloyd's of London

As MiCA Comes Into Effect, Here’s What Companies Need to Know

- Ted James, Associate Legal Counsel, LegitScript

The European Union’s Markets in Crypto Assets regulation (MiCA) is a sweeping set of measures that aim to maintain financial stability by regulating crypto assets. Set to go into full effect in December, MiCA provides a framework for monitoring compliance and evaluating legal and reputational risk for entities touching the crypto asset space. How will this impact internet companies? Because this is a nascent framework, MiCA lacks a specific history of interpretation, litigation, and enforcement, not to mention the manner in which it will interact with existing regulatory schemes such as anti-money laundering and consumer protection regulations. Risk assessments will need to remain dynamic, and entities with exposure need to continuously monitor the moving pieces. In this presentation, LegitScript Associate Counsel Ted James helps you understand the framework of MiCA, explains how it impacts internet companies, and offers insight on balancing
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