Founders, leaders and operators are invited to join this crash course on risk management designed specifically for marketplace and digital platforms. During this Boot Camp, you will be taken through 10 modules that will help you to identify and mitigate unnecessary risks that are too often overlooked and under appreciated. There's no theory - just useful, actionable information from experts. Attendees will walk away with essential information, along with a 'checklist' to take back and audit their website, mobile app, as well as various policies and processes. Separate registration is required and only open to marketplace and digital platform founders, leaders and operators who are registered for the conference.

Mix & mingle with attendees ahead of two days of nonstop education, networking and information exchange! Given the time and energy we spend worrying about the Internet‘s flaws, it’s easy to forget how the Internet makes our lives better in many ways. This talk will highlight one under-appreciated aspect: how the Internet has the capacity to improve the human species by increasing pro-social interactions and reducing anti-social ones. The talk will also show how this scenario probably won’t be realized because of misguided regulatory efforts to “fix” the Internet. Generative AI is completely rewriting trust & safety operations for risk leaders. During this session, LogicLoop and McFadyen Digital will discuss how Generative AI affects onboarding and ongoing risks for platforms - from product descriptions, content hosting, ratings and reviews to payments (and beyond). They'll share strategies on how to use generative AI more proactively in your product, and discuss novel prompt safety techniques. Attendees will experience hands-on exercises and demos, and will walk away with concrete ways to lead Generative AI discussions and implementations to secure their marketplaces. Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure. Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products aren’t a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies. Join leaders from Zipcar, Dodgeball, ActiveFence, and Identiq for a discussion on Building Trust & Safety by Design. The panel discussion will answer the following questions: (1) Is Trust & Safety always a trade-off? (2) Do you have to compromise customer experience? (3) The what, why, when, and how of “Building Trust & Safety by Design;" and (4) Why ‘growth first, safety later’ gets you in trouble.

Given the time and energy we spend worrying about the Internet‘s flaws, it’s easy to forget how the Internet makes our lives better in many ways. This talk will highlight one under-appreciated aspect: how the Internet has the capacity to improve the human species by increasing pro-social interactions and reducing anti-social ones. The talk will also show how this scenario probably won’t be realized because of misguided regulatory efforts to “fix” the Internet.

Generative AI is completely rewriting trust & safety operations for risk leaders. During this session, LogicLoop and McFadyen Digital will discuss how Generative AI affects onboarding and ongoing risks for platforms - from product descriptions, content hosting, ratings and reviews to payments (and beyond). They'll share strategies on how to use generative AI more proactively in your product, and discuss novel prompt safety techniques. Attendees will experience hands-on exercises and demos, and will walk away with concrete ways to lead Generative AI discussions and implementations to secure their marketplaces.

Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure.

Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products aren’t a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies.

Join leaders from Zipcar, Dodgeball, ActiveFence, and Identiq for a discussion on Building Trust & Safety by Design. The panel discussion will answer the following questions: (1) Is Trust & Safety always a trade-off? (2) Do you have to compromise customer experience? (3) The what, why, when, and how of “Building Trust & Safety by Design;" and (4) Why ‘growth first, safety later’ gets you in trouble.

During this session, you'll learn about a sophisticated but underreported system of mass-defendant intellectual property litigation called the “Schedule A Defendants Scheme” (the “SAD Scheme”), which is a way to target Chinese online marketplace vendors. The SAD Scheme capitalizes on weak spots in the Federal Rules of Civil Procedure, judicial deference to IP rightsowners, and online marketplaces’ desire to reduce their liability exposure. This session explains the scheme, how it bypasses standard legal safeguards, how it’s affected hundreds of thousands of defendants, and how it may have cost the federal courts a quarter-billion dollars. The session concludes with some ideas about ways to curb the system.

Identity verification is essential to thwarting fraudsters before they can cause damage. The savvy bad actor may circumvent traditional techniques like phone numbers and emails, but more efficient methods utilizing behavioral data will make sure criminal schemes are stopped in their tracks. Industry experts will demonstrate how location data provides a new digital identity to combat fraud in marketplaces and discuss the importance of behavioral data to increase trust between companies and users. Through behavioral information, these measures can prevent common issues such as CNP fraud, promotion abuse, and money laundering. At the same time, verifying accounts are legitimate - all intending to boost user trust when interacting online.

Many marketplace trust and safety programs focus on the end user. But, supply-side trust and safety is just as important. Whether it's a car owner, property owner, service professional or a developer, earning these individuals' trust is key to ensuring the integrity of your marketplace or sharing economy company. In this panel, industry leaders will discuss their approaches to supply-side trust. You will leave this session with a greater understanding of the importance of supply-side trust and safety (and what to do about it).

As more innovative companies launch into marketplaces for gig work there are new risks uncovered for the contracted workforce. This panel will explore the key challenges faced by three different marketplace businesses - both B2B and B2C. Founders will share how they are actively managing the risks and what solutions exist from the insurance industry. By managing these risks, these companies are enabling a higher degree of freedom and flexibility in the contracted workforce.

Marketplaces and digital platforms of all sizes face a growing number of challenges when it comes to monitoring and mitigating harms caused by user-generated content and conduct. From hate speech to human exploitation to fraud, companies rely upon robust trust and safety moderation solutions to keep their communities and brand reputation safe. Join Alexandra Popken with WebPurify and Brian Williams with ActiveFence as they dive into these key areas: human moderation, AI moderation, threat intelligence, and enforcement measures, share best practices for each, and weave their own experiences into the conversation.