SF CONFERENCE | Marketplace Risk
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Marketplace Risk Management Conference 2025 - #MRMC25

Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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San Francisco, May 12-14, 2025

The World's Largest Marketplace Conference

SPEAKERS

Featuring Founders, Operators and Experts From...

Join top experts, founders, and industry leaders as they share their experiences, strategies, and forward-thinking solutions to the most pressing challenges in risk management, trust & safety, compliance, and beyond.

Mike Wilkins

Head of Trust & Safety

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Jessica Ballard

VP, Risk & Claims

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Sujata Mukherjee

Sr Director - CX & Trust Product Management

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Discover more about the world's largest marketplace conference, including topics, speakers and the platforms participating.

ABOUT #MRMC

The only conference designed for marketplace and digital platform founders and leaders like Airbnb, Uber, Amazon, eBay, Google, Turo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year the industry convenes at the Marketplace Risk Management Conference - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - in order to learn, network and exchange best practices and industry trends.

ABOUT OUR CONFERENCES

Key Details & Why You Can't Miss Them

WHO

  • Marketplace and digital platforms founders & leaders wanting to learn from peers. 

  • Innovative solution providers, vendors and firms solving platform challenges.

  • Industry leaders and subject matter experts.

WHY

  • Learn best practices and tested strategies to protect your digital platform.

  • Network with peers and industry experts from around the world.

  • Share your knowledge and experience with other industry leaders.

WHAT

  • Risk Management

  • Trust & Safety

  • Legal Compliance

  • Technology Innovation

​Designed specifically for founders and leaders of marketplace and digital platforms to launch and grow.

WHEN

  • San Francisco, CA - May 12-14, 2025

  • Convene - 40 O'Farrell St, San Francisco, CA 94108, USA

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Find Out Why Founders and Leaders Attend The Marketplace Risk Management Conferences

AGENDA

2025 Agenda

Focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms.

Checkr Trust Room

May 14, 2025

From:

3:10 PM

To:

3:40 PM

Workshop Part 2: Create your Own Trust and Safety AI Agent

- Jay Circo, Trust & Safety Lead, OpenSea
- Ibrahim Syed, CEO, Cotera

This workshop will explore how AI can enhance trust and safety for digital platforms. The first half will focus on industry challenges and innovations, featuring insights from OpenSea. The second half will be a hands-on lab where attendees will use AI to detect high-risk incidents from real-world datasets (e.g., customer complaints about severe safety issues). Participants will learn practical prompt engineering techniques to classify and flag risk signals efficiently. The goal is to provide a tangible demonstration of AI’s role in trust and safety decision-making.

Seyfarth Room

May 14, 2025

From:

3:10 PM

To:

3:40 PM

Unmasking Deepfakes: Revolutionizing Trust & Safety for Platforms

- Amy Bickerton, Safety Product Design, Uber
- Amitabh Kumar, Co-Founder, Contrails.ai
- Theodora Skeadas, Community Policy Manager, DoorDash
- Bharath Vasudevan, Chief Capability Officer

This session will explore the critical role of deepfake detection in safeguarding trust and safety for digital platforms and marketplaces. Attendees will gain insights into cutting-edge AI technologies used to identify and analyze deepfakes in real-time, ensuring content authenticity and minimizing reputational risks. The discussion will cover evolving deepfake trends, their implications for platforms, and best practices for proactive risk management. Key takeaways include actionable strategies for implementing AI-driven solutions, building user trust, and fostering safer digital environments. Join us to learn how innovative tools like Contrails.ai are reshaping the fight against misinformation and media manipulation.

Incognia Room

May 14, 2025

From:

3:10 PM

To:

3:40 PM

ATO Defense Playbook: Safeguarding Users from Takeovers & Scams

- Sudhir Lanka, Sr. Manager, Head of Fraud Strategy, Grubhub
- Bharath Teja Rapolu, Manager, Fraud & Risk Strategy, Grubhub

Account takeovers (ATO) remain one of the biggest threats to marketplace platforms, with fraudsters using phishing, credential stuffing, and social engineering. This session covers Grubhub’s approach to securing diner, driver, and merchant accounts through login monitoring, anomaly detection, and multi-layered authentication. We’ll discuss real-world case studies of ATO attacks and share best practices for balancing friction and security. Attendees will learn how to proactively prevent takeovers and mitigate fraud losses.

Level Up Your Marketplace Risk Experience

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Register for any of our conferences and unlock the Marketplace Risk Community App — your gateway to speakers, the agenda, networking with attendees, and so much more!

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