Grab lunch with old friends and new colleagues in the Epstein Community Hall.

In a fast-moving, real-world environment like DoorDash, ensuring user safety requires seamless collaboration between Strategy and Operations functions. This panel will explore how these two functions work hand-in-hand to build innovative safety products, proactively mitigate risk, and respond to critical incidents in real time. Leaders from DoorDash’s Safety team will share insights on designing scalable interventions, leveraging experimentation, and operationalizing safety solutions that balance user protection with business needs. Attendees will gain an understanding of the complexities of Trust & Safety at a global scale, learning how cross-functional teams drive impact in an ever-evolving ecosystem.

In today's competitive landscape, trust and safety are paramount to a positive customer experience. This panel discussion will explore how leading companies are prioritizing trust and safety within their customer support operations, not just as risk mitigation, but as a core component of building customer loyalty and advocacy. Our expert panelists will share practical strategies for proactively addressing potential safety concerns, empowering support teams to handle sensitive situations, and creating a seamless and secure experience for every customer. Join us to learn how to transform trust and safety from a potential challenge into a key differentiator in your customer support strategy.

Maximize your networking opportunities through the Marketplace Risk app. Easily connect with relevant professionals by sending and accepting meeting requests, with automatic calendar synchronization and assigned locations for in-person or virtual interactions. Avoid scheduling conflicts, stay organized with reminders, and focus on building meaningful connections throughout the event.

This session explores how traditional industries can leverage digital platforms to disrupt markets, create new revenue streams, and scale effectively. Using SailTime as a case study, attendees will learn how to identify underserved markets, craft innovative marketplace solutions, and navigate challenges unique to non-tech-first industries. Discover actionable strategies for overcoming operational complexities, building trust in niche communities, and achieving sustainable growth in the digital era. Whether you're launching or scaling a marketplace, this talk will provide practical tools to successfully bridge the gap between legacy industries and modern digital platforms.