The Artificial intelligence (AI) revolution is reshaping the Payments industry, and empowering marketplaces to enhance their operations and security measures. With 60% of companies adopting AI-driven solutions and integration projected to grow at a compound annual growth rate (CAGR) of 42% over five years, understanding AI fundamentals is crucial for onboarding and payments professionals. This session covers: - AI's rapid emergence and the pivotal role of data in driving innovation within Payments, which can be used for delivering secure, inclusive customer experiences in a rapidly changing risk landscape. - How advanced machine learning is transforming the industry by analyzing vast datasets, identifying patterns and adapting to new challenges in real-time. - Proven scoring methodologies that card processors and merchants have relied on for years — and how organizations can use AI to enhance this robust framework for a comprehensive approach to optimizing onboarding and the payment processes.

Contractual Liability Insurance Policies (CLIPs) are reshaping how companies manage risk within guarantees, warranties, and service commitments. This session explores how CLIPs transfer a company’s contractual obligations—backing refunds, reimbursements, and performance guarantees across industries from software to peer‑to‑peer platforms. Using real examples like Airbnb’s host guarantee evolving into a regulated insurance obligation, attendees will learn how CLIPs provide financial security, regulatory compliance, and customer trust. Participants will leave understanding where CLIPs fit in modern risk management and how to leverage them to enhance product offerings and mitigate exposure.

Consumer reviews remain one of the most influential trust signals in digital ecosystems—but trust is increasingly under pressure. Consumers rely on reviews from people they do not know, often with limited visibility into who is behind the content, how it is surfaced, or whether it has been manipulated. At the same time, platforms face growing challenges from fraudulent reviews, coordinated influence campaigns, AI-generated content, and evolving regulatory expectations. As policymakers increase scrutiny of how platforms manage trust signals, transparency, and accountability, organizations are being forced to make difficult choices. How much verification is enough? How should platforms balance openness with control, privacy with authenticity, and user expression with effective enforcement? What responsibilities do platforms have to demonstrate that their trust systems are working? This panel will explore the trust signals that matter most to consumers, the trade-offs platforms and businesses must navigate when designing trustworthy ecosystems, and how emerging regulations such as the Digital Services Act (DSA) are reshaping expectations around transparency, accountability, and risk management. Panelists will share practical approaches for building resilient trust systems that can withstand evolving threats while maintaining consumer confidence.

Grab lunch with old friends and new colleagues.

Every marketplace obsesses over vendor count. Fewer talk about vendor quality. Almost no one talks about what happens after a vendor passes verification, because a meaningful share of them never become active, contributing supply at all. This is not a failure of strategy. It is a structural blind spot shared across the industry, since most onboarding tools were built to catch bad actors, not to flag good ones who were never going to move the needle. The cost is real, time, resources, and onboarding effort spent on vendors who checked every box and still never showed up on the business side of the ledger. At the core of closing that gap is something deceptively simple, knowing with confidence that the people and businesses joining your platform are exactly who they say they are. Strong identity and business verification remains the foundation everything else depends on, and getting it right changes what is possible from there. This session looks at how that same foundation can go further than confirming legitimacy and catching bad actors alone. By unifying those signals with structured onboarding data into a single applicant risk score, marketplaces gain something they do not have today: a clearer and earlier picture of which vendors are actually worth the investment of onboarding well. So resources go toward the supply that grows the business, not the supply that just grows the count. If your growth metric is still "number of vendors onboarded," this session will change what you measure next.