Trust and Safety organizations live or die by the consistency, judgment, and speed of their frontline teams—most of whom are hourly paid employees. Yet these same teams often operate under intense volume pressure, emotional strain, and shifting policy landscapes. How do you build true operational excellence in that environment? This panel brings together leaders from scaled marketplaces and platforms to unpack what it really takes to run high-performing, hourly-based Trust & Safety operations. We will explore how to design workflows, incentives, and quality programs that empower hourly reviewers and investigators to make sound decisions at scale—without burning out. Panelists will discuss strategies for coaching and career development, balancing productivity with nuance, using metrics intelligently (not punitively), and embedding safety culture into every shift, site, and vendor. Attendees will leave with concrete approaches to transform their hourly workforce from “ticket processors” into trusted risk partners—raising the bar on safety outcomes, operational reliability, and employee engagement.

As artificial intelligence transforms the digital assets ecosystem, traditional risk frameworks must evolve. This session introduces a dual-layered audit architecture designed for complex AI deployments. We will explore "horizontal" controls that standardize data governance, privacy, and ethics across the organization, paired with "vertical" controls tailored to specific, high-risk digital asset use cases. Attendees will learn to embed automated risk controls throughout the entire AI lifecycle—from data ingestion to continuous monitoring. Discover how to shift from reactive compliance to proactive, transformation-driven assurance that secures digital assets while accelerating innovation.

The release of highly capable AI models has accelerated the production of persuasive online narratives intended to manipulate public perception about the integrity of elections, democracy, healthcare choices, and public policy. We discuss the collaboration and safeguards necessary to counter the impact of such manipulative narratives before they end up shaping the views of wide sections of the public, often irreversibly. This panel brings together practitioners with extensive knowledge and lived experience combating such narratives from AI, Journalism, Civil Society, and Academia.

When vice is in vogue, and virulence becomes a virtue, how can platforms work effectively with civil society to turn the tide? This presentation will profile Incommon - TikTok's largest global investment in a campaign to combat antisemitism, developed with The Dor Foundation, designed to meet Gen Z where they are, replacing hate and stereotypes with culture and connection. We will talk to research about why this matters, the content strategy, and impact data across demographic cohorts, demonstrating that attitudinal campaigns are a genuine antidote to hate online - and that shifting the needle is not only possible, but proven.

Wildlife trafficking is increasingly exploiting mainstream digital platforms, creating complex trust and safety challenges that extend beyond traditional fraud and compliance concerns. Drawing on findings from IFAW’s recent report, Primates for Purchase: The Surge in Sales on Social Media in the US, this panel will examine how live primates are marketed online, the tactics used to evade detection, and the risks posed to animal welfare, public health, and platform integrity. Featuring representatives from conservation organizations and technology companies, the discussion will explore practical approaches to strengthening detection, enforcement, and cross-sector collaboration to disrupt wildlife trafficking and build safer online ecosystems.