Content moderation is often measured by detection accuracy, policy compliance, and processing speed, yet technically correct decisions can still damage user trust and business performance. This presentation explains a human-centered approach that connects moderation with behavioral psychology, customer experience, and cross-functional operations. It recommends measuring preserved revenue, retention, customer satisfaction, and total time to resolution; evaluating user dependencies before enforcement; triggering proactive support; and using transparent, reputation-aware communication. By moving beyond AI detection and takedown counts, User Safety teams can reduce false-positive costs, prevent silent churn, and become strategic drivers of platform trust and sustainable growth.

Grab lunch with old friends and new colleagues.

In this session, Sumsub will unpack real-life examples of how fraudsters identify and exploit the loosely regulated nature of marketplaces to commit fraud — from onboarding to transactions and beyond. Discover where marketplaces are most vulnerable, how fraudsters take advantage of these weak spots, and what can be done to stop them before fraud impacts your users, revenue, and reputation.

Health and Medical marketplaces are faced with unique challenges concerning user data. With the growing benefits of AI, it is crucial to understand how private health data is utilized in your business and processed by AI agents.

Most discussion of the EU Platform Workers Directive has focused on worker classification and the possibility that platform workers may be reclassified as employees. The Directive also introduces extensive requirements around algorithmic management, creating new compliance obligations and potentially significant implications for the way digital platforms allocate work, monitor performance and make decisions affecting workers. This session explores the key requirements of the Directive, the practical implications for digital platforms and the steps organizations should be taking now to prepare.