Join us for a welcome reception hosted by Aon on the evening after the first day of the Marketplace Risk Global Summit! This networking event offers a relaxed atmosphere to connect with fellow attendees, speakers, and industry leaders. Enjoy refreshments, engage in insightful conversations, and kick off the conference with new connections. The reception will take place at Aon’s offices from 5:00 PM to 7:00 PM, setting the stage for the exciting sessions and opportunities that follow. Don’t miss this chance to mingle and set the tone for a productive conference!

Be sure to check in early to connect and network with other attendees over breakfast!

For years, I lived as someone I wasn't - working undercover against organised criminals who traded in things most people never see. Today I hunt a different kind of trafficker, and I do it from a laptop: the illegal trade in endangered wildlife, worth billions, hiding in the same product listings, payment rails and ad ecosystems your platforms depend on. Some of it doesn't even look illegal at first glance. A pangolin doesn't look like a pangolin when it is listed as "antique scales" - and it will not trip your keyword filters. This session tells the story in three acts. In Act I, the world of covert policing collides with the world of online marketplaces - same criminals, same methods, different commodities. In Act II, meet "the Broker": a composite of the trafficking networks in our live casework, moving three commodities across three continents from one phone - a seller who is polite, responsive, ships on time, and by every metric you track looks like a good customer. In Act III, the tide turns: the EU Digital Services Act changes the rules, and designated trusted flaggers bring verified, priority-handled intelligence to the table - faster takedowns, network-level disruption, and enforcement outcomes no single platform could achieve alone. You will leave understanding: (1) how organised wildlife trafficking networks actually operate inside marketplaces, told from an undercover investigator's point of view; (2) what Trusted Flagger status under the Digital Services Act means for your platform - priority processing, legal certainty, and a credible answer to regulators; and (3) three practical steps to build trusted-flagger partnerships that cut illicit trade risk and reputational exposure.

As platforms become more complex and AI reshapes how consumers discover and buy, is trust a core part of the product? Consumers want choice and convenience, but also confidence in the content they encounter, and clarity about who will step in when things go wrong. We explore how platforms can create safe, seamless experiences, where responsibility sits between platforms and their users, and whether trust, safety and customer experience are becoming as important as price and choice.