AI is everywhere, but what your analysts really want to know is – how will this impact me? My job? My daily work?   This session answers those questions and more, so you can improve AI rollout and ensure adoption for your compliance and trust & safety teams. We'll talk about how proven AI solutions can power productivity and increase volume for your existing teams, enhancing their output while easing their workload.  We'll also share strategic initiatives for the "human in the loop" to prioritize, now that they're freed from mundane monitoring activities. Finally -- you'll get a peek behind the curtain at how we've used AI in our own processes!

As fraud and scam tactics evolve at record speed, platforms are under pressure to stay one step ahead. This fireside chat brings together two Trust & Safety leaders — Meta’s Rima Amin and WebPurify’s Ailís Daly — for an in-depth discussion on the next wave of fraud prevention and the technologies shaping the future of user protection. Drawing from Meta’s latest product innovations — including AI-driven detection systems and facial recognition tools to combat celebrity impersonation scams — the conversation will explore how platforms can balance user safety, privacy, and authenticity in an era of increasing deception and deepfakes.

In today's interconnected digital economy, no single organization can combat marketplace abuse alone. This session explores how unprecedented collaboration between marketplaces, financial institutions, consumer groups, and government agencies is revolutionizing trust and safety. Through real-world examples and insights from industry leaders, discover how information sharing, joint enforcement actions, and coordinated consumer education are creating a more resilient ecosystem. Learn how organizations like Amazon, Stop Scams UK, Trust Pilot, and UK Finance are breaking down silos to build innovative partnerships that protect consumers and maintain marketplace integrity.

Online platforms are reshaping how people connect—whether through dating, gaming, or social interaction—but with this growth comes a new wave of liability exposures. From content moderation and data privacy to harassment, fraud, and emerging regulatory scrutiny, platforms must navigate a complex and rapidly shifting risk landscape. In this session, our panellists will discuss how they are assessing and managing these liabilities, the tools and governance frameworks being deployed to protect users and brands, and where greater collaboration across industry, regulators, and insurers is needed. The conversation will also explore innovative insurance solutions and risk-transfer mechanisms tailored to platform economies, ensuring resilience in an environment where digital interactions increasingly define real-world consequences.

This session will explore key themes in trust and safety for online marketplaces, focusing on cultivating a culture of trust through community empowerment and education. It will examine the future of trust in the context of AI advancements and emerging risks, providing strategies for navigating this evolving landscape. The discussion will also cover the challenges of scaling trust and safety operations as marketplaces grow to millions of global users, highlighting the investments businesses make to protect both buyers and sellers. Additionally, the session will emphasize the concept of “trust by design,” illustrating the power of cross-functional collaboration between product, engineering, and marketing teams—from ideation to launch and iteration—to embed trust and safety throughout the product lifecycle.