Jennifer Alvidrez

About me:

Jennifer Alvidrez is Director of Account Protection Experience at Chime, where she leads member and agent support strategy across identity, authentication, and fraud to deliver secure, seamless experiences. She brings 20+ years across fintech, e-commerce, social media/payments, and banking, with roles at Chime, Meta, eBay, Washington Mutual, and Countrywide Bank. At Meta, she supported $77B in annual payment volume. She is known for building high-performing teams and driving improvements in fraud prevention, customer experience, and operational efficiency.