Trust & Safety leaders know that preventing harm is the right thing to do—but budget owners want to know what it is worth. How do you credibly show ROI when the “return” is an incident that never happens, a victim who is never harmed, or a headline that never hits? This panel will tackle the uncomfortable but essential challenge of putting a price on harm in order to secure investment in safety. Panelists will share practical methods for estimating the cost of incidents—from fraud losses and support costs to reputational damage, regulatory exposure, and long-term user trust. They will discuss how to frame victim impact ethically and respectfully while still translating it into the financial language of CFOs, GMs, and boards. Through real examples and candid discussion, the session will cover how to build defensible cost models, use scenarios and ranges instead of false precision, and construct narratives that connect safety outcomes to growth, retention, and risk mitigation. Attendees will leave with actionable tools to move beyond “it’s the right thing to do” and effectively sell ROI for Trust & Safety initiatives without diminishing the human impact at the heart of their work.

This presentation will highlight the critical role content moderation will play in keeping online platforms safe amid the rapid growth of user-generated and AI-created content, which will significantly increase volume and complexity for moderators. The presentation will explore strategies and ideas for effectively introducing AI into content moderation workflows, offering practical guidance for real-world implementation. Key learning points will include future challenges in scaling moderation and adapting to evolving content types. A major takeaway will be how AI will enhance human-in-the-loop moderation - boosting efficiency, expanding coverage, and improving accuracy - while preserving the essential role of human judgment.

Trust is the foundation of any digital marketplace—but that trust is increasingly targeted by organized seller‑led fraud rings. Bad actors exploit fast onboarding, scaled payouts, and peer‑to‑peer interactions to coordinate abuse across seller accounts, buyer activity, and payments—often appearing legitimate when viewed in isolation. This session focuses on how fraud rings infiltrate marketplaces through seller abuse tactics such as fake or collusive sellers, synthetic identities, buyer–seller collusion, refund and returns abuse, triangulation scams, and chargeback farming. Attendees will learn why traditional, transaction‑centric fraud controls fail to stop these networks—and how hidden relationships between sellers, buyers, devices, and payment instruments erode marketplace trust over time. Through real‑world marketplace examples, this session explores how platforms can shift from reactive enforcement to proactive trust protection by adopting network‑level intelligence. Topics include detecting coordinated seller behavior, identifying linked accounts across onboarding and payouts, uncovering mule networks, and applying graph‑based and behavioral signals to surface abuse before it impacts buyers and brand reputation. The discussion will also address how high‑growth marketplaces can balance aggressive fraud prevention with seller experience—ensuring fast onboarding and healthy liquidity while preserving trust, fairness, and long‑term ecosystem value. Practical strategies to design seller‑centric trust frameworks that disrupt fraud rings at scale and protect the integrity of digitally native marketplaces will be included.

Drift is often treated as a system failure, but in practice it is an early signal of misalignment. In digital marketplaces, models can remain accurate while trust erodes, fraud adapts, or safety outcomes worsen. This session reframes drift as the measurable gap between system outputs and how humans interpret, rely on, or delegate those outputs over time. Using real marketplace scenarios, I introduce a simple Goals–Rules–Thresholds (GRT) lens to detect drift early, distinguish healthy adaptation from rising risk, and define clear intervention points—before drift becomes harm, regulatory exposure, or public failure.

Connect with fellow attendees after a full day of insightful sessions and world-class speakers at the Networking Reception, hosted by G2 Risk Solutions. This reception is a great opportunity to unwind, continue meaningful conversations, and build new relationships in a relaxed setting. Be sure to exchange contact details and make the most of the connections you build during the event!