Kelly Barton

Kelly Barton has been a long-time listener, first time caller. She remembers one of the first conferences in San Francisco and she immediately wanted to get involved, but, as she reflected then, she realized she did not have sufficient time to offer. She considers herself a highly accomplished Trust & Safety leader with over two decades of experience establishing, optimizing, and securing complex digital platforms.

Key Expertise Highlights:

Strategic Risk & Compliance: Expertise in identifying critical compliance gaps, developing risk mitigation frameworks, and standardizing T&S processes using severity matrices and metrics-based scorecards.

Policy & Governance Authority: performs SWOT & policy analysis to identify key policies the business needs, and that will directly reduce marketplace liability and enhance user trust. From there, working with stakeholders, she creates/drafts policies, gains stakeholder alignment and establishes enforcement mechanisms, resulting in demonstrable improvements in fraud recovery and customer experience.

Operational Optimization: Proven success in conducting deep operational audits, creating capacity models, and driving efficiency gains by eliminating duplicated work, streamlining workflows, and coaching T&S leadership through organizational transitions.

Legal & Marketplace Focus: Specialized consulting background in short-term/mid-term rental and e-commerce risk, including providing direct advisory support to legal counsel regarding policy development, enforcement capabilities, and regulatory alignment.