As marketplaces and peer-to-peer platforms became the primary places where we purchase goods and services, the relationships between sellers and consumers and online community members need to operate under the basic tenet of online trust and safety.
In September Bloomberg reported that Meta has spent $13 billion on safety initiatives since the 2016 U.S. election, an astounding figure that demonstrates the critical nature of this emerging function within online organizations. With marketplaces and communities representing a relatively new fraud vector, how can organizations use technology to anticipate looming threats and nefarious activities? This session will explore the nuances of scaling Trust & Safety programs in an effective, compliant and sustainable way.