On Demand

As fraud tactics evolve, marketplaces are increasingly turning to step-up challenges to strike a balance between conversion and risk. In this fireside chat, Dyneti’s CEO and a DoorDash engineering leader on the risk team will walk through step-up challenge usage at DoorDash. Attendees will leave with a practical framework for evaluating step-ups in their own flows, and insight into how high-scale platforms orchestrate real-time risk decisions without breaking user trust. Speakers: - Travis Stine, Engineering Leader, DoorDash - Julia Zheng, CEO, Dyneti

What do “free iPhones,” “free food,” and “free stays” have in common? They’re all outcomes of today’s GenAI-driven fraud ecosystem, where attackers leverage scalable, automated tactics to bypass controls, exploit identity gaps, and drain merchant incentives. As generative AI and virtual environments become more accessible, fraud is rapidly evolving from manual schemes into industrialized operations powered by emulators, app cloners, and deepfake-driven account creation—making attacks faster, cheaper, and significantly harder to detect. This session explores how AI is reshaping the fraud landscape, highlighting real-world examples and the critical signals that still help identify fraud within an increasingly synthetic world. Speaker: - Eduardo Pires, Director of Fraud Prevention, Incognia

Marketplaces face some of the most sophisticated fraud in the ecosystem, and the landscape has shifted rapidly as GenAI makes high-quality fake IDs, selfies, and synthetic personas cheap and scalable—undermining many of the assumptions manual review was built on. What were once edge cases are now common, and reviewers are increasingly required to interpret 50+ signals across device, behavior, identity, and network context in real time. This session shares proprietary fraud vectors observed across marketplaces today and how they translate into high-impact signals, while also exploring how teams like Etsy are moving toward a signals-based approach to operationalize these inputs, improve consistency, scale decisioning, and redefine the role of human review. Speakers: - Courtney Dawley, Director, Account Integrity & Security, Etsy - Patrick Hall, Fraud Lead, Persona - Brad Hebert, GTM Lead for Marketplace Vertical, Persona

Autonomous AI shopping agents are quickly becoming the norm, handling discovery, selection, and checkout across marketplaces with minimal human input and reshaping how online transactions are initiated and completed. As “agentic commerce” grows, traditional fraud controls built for human behavior struggle to detect high-velocity, cross-platform activity that enables synthetic identities and large-scale abuse. This talk introduces “The Identity Gap” between human-centric risk systems and the need to verify autonomous agents at the point of intent and payment, and explores solutions such as agent authentication, auditability, real-time risk scoring, and standardized protocols. Attendees will learn how verifiable agent identity and scoped permissions can improve fraud prevention, accountability, and secure, low-friction commerce. Speakers: - Mousumi Chatterjee, Sr Director, Payments Innovation, Bank of America - Andre Ferraz, Co-Founder & CEO, Incognia

Digital platforms operate in high-velocity, multi-sided environments where fraud is increasingly coordinated rather than isolated, and traditional controls like static device fingerprinting, OTPs, and one-time identity checks are under growing pressure from emulator networks, location spoofing, multi-account coordination, incentive abuse at scale, and fraud-as-a-service ecosystems. As AI makes it easier to simulate digital signals, a critical question emerges: which signals still hold up in real-world investigations? This panel explores how teams combine investigative expertise with behavior-based, real-world signals to identify coordinated abuse, link accounts to real actors, and surface risk earlier in the user journey. Speakers: - Kyle Griffin, Enterprise Account Executive, Incognia - Edgar Herrera, Senior Case Manager - Critical Escalations, Thumbtack - Emily Young, Fraud & Risk Advisor | Former Head of Risk & AML, Monzo Bank

Most platform workers don't report the safety incidents they face every day—and when they do, it's often after the fact, when the moment has already passed, and the damage is done. The everyday frictions—unsafe environments, uncomfortable customers, a contractor arriving at an unfamiliar property, a care worker entering a stranger's home tend to be underreported, underweighted, or surfaced too late to act on. Safety sentiment is a leading indicator that most platforms aren't measuring yet: it shows up first in spikes in cancellations, declining acceptance rates in certain areas, and the slow erosion of worker trust long before a formal complaint is ever filed. And when situations do escalate, most platforms have no direct connection to the public safety infrastructure responding on the other end. In this fireside chat, RapidSOS brings together Kristin Kupiec, Manager of DoorDash's Critical Investigations Unit, with seven years on the frontlines of platform worker safety and Amy Marion ENP, a 28-year public safety veteran and former 911 dispatcher, for an honest, practitioner-led conversation about what's being missed, what the data reveals, and how leading platforms are finally closing the gap. Speakers: - Kristin Kupiec, Manager, Critical Investigations & LERT, DoorDash - Amy Marion, Owner & Founder, nXtGen ThinLine, LLC - Tara Panu, Head of Marketing & Customer Experience, RapidSOS

New account fraud is often the starting point for larger attacks across marketplace ecosystems. Fraudsters increasingly use bots and synthetic or stolen identities to create fake buyer and seller accounts, enabling account takeover and downstream abuse that targets high-value seller accounts, payment methods, promotions, loyalty balances, and payouts—putting revenue, trust, and reputation at risk. This session brings together fraud prevention leaders to explore how new account fraud, account takeover, credential stuffing, and bot-driven abuse are evolving across the account lifecycle, and how marketplaces can assess risk early and continuously using device intelligence, behavioral signals, and other tools. Attendees will gain practical strategies to stop fraudulent accounts early, reduce takeover risk, and maintain a fast, low-friction user experience that supports growth. Speakers: - Chelsea Hower, Director of Trust and Safety, Bright Horizons - Sarika Oak, Senior Director of Operations, Udemy - Colleen Thiry, Senior Director of Ecommerce and Marketplace Strategy, TransUnion

Every refund and payout is a moment of truth for a marketplace—and often where fraud concentrates, disputes escalate, and seller trust erodes, especially when platforms rely on legacy portals and manual workflows not built for today’s speed expectations. In this session, a marketplace founder and payments leader explore how direct-to-seller, mobile-first payment experiences can turn this high-risk operational point into a competitive advantage, reducing fraud vectors, closing compliance gaps, accelerating refunds, and strengthening payment trust. Attendees will gain a practical framework for understanding why payouts are the highest-risk surface, how mobile-first payments reduce chargebacks and manual intervention, what auditability and compliance look like in practice, and real-world examples of improved speed and trust from live deployments. Speakers: - Ty Jensen, Senior Vice President - Treasury Management, Zions Bancorporation - Kirsten Knull, CRO, VerityPay

As platforms scale, payment failures increasingly surface as trust, safety, and abuse issues — yet most organizations still manage them in silos. This panel brings together leaders from marketplaces and fintechs to explore how disputes, payment friction, and fraud intersect with trust and safety operations. Panelists share real-world examples of where ownership breaks down, what risks emerge, and how the rise of AI agents is creating new grey zones in consumer disputes. Attendees will learn why payments data is critical to trust and safety decisions, and practical ways to align payments, risk, and trust teams at scale. Speakers: - Brittany Allen, Trust & Safety Lead, Club - Sarah Boehmer, Senior Director, Payments & Chargebacks Strategy, Justt - Travis Dawson, VP Product and Business, Complex NTWRK

Product liability and tort claims against online platforms are no longer a fringe theory — they are a rapidly growing area of litigation reshaping the legal landscape for the entire tech industry. From social media addiction lawsuits to claims targeting algorithmic content recommendations, plaintiffs are pushing the boundaries of traditional tort law to try to hold platforms accountable for the harms their services allegedly cause. This presentation will examine the key legal theories driving this wave of litigation and explore how courts are grappling with questions that sit at the intersection of technology, public health, and consumer protection. Whether you are in-house counsel or a business leader trying to understand the risks ahead, this session will provide a clear-eyed look at where the law stands today, where it is headed, and what your organization can do now to prepare. Speakers: - Bailey Langner, Partner, King & Spalding - David Mattern, Partner, King & Spalding - Beth Wendle, Senior Counsel, DoorDash

Every hiring process is designed to manage risk, but most aren’t equipped to fully detect it. As fraud grows more sophisticated—ranging from synthetic identities to AI-assisted interviews—and background check data remains fragmented and often incomplete, verification systems built for speed are now facing a level of complexity they weren’t designed to handle. The result is hidden risk, not due to lack of effort, but because existing systems fail to provide a complete picture. This session brings together operators and industry experts to examine where risk truly emerges across the hiring lifecycle—from sourcing to post-hire—why it’s often overlooked, and how fraud, data accuracy, and verification gaps intersect. Attendees will gain a practical framework to identify blind spots in their current processes and a clearer understanding of how to assess risk in today’s evolving hiring environment. Speakers: - Jeff Boggess, Senior Product Marketing Manager, Checkr - Sidra Khan, Senior Manager, Compliance & Risk, Taskrabbit - Sandeep Thakur, Sr. Director, Product Management, Checkr

AI is giving marketplaces the ability to add value in entirely new ways. Examples include enhancing fraud and risk detection, streamlining content, improving matching, and engaging with buyers and sellers more dynamically. These capabilities can strengthen the trust marketplaces have with their customers by delivering more consistent user experiences, increasing confidence in transacting with other participants, and reducing the impact of bad actors. However, this expanded use of AI could also erode trust, by returning inaccurate or biased information, introducing new privacy concerns, or simply removing humans from the equation. In this session, we will explore the ways marketplaces are using AI to enhance trust and discuss how they can implement these capabilities without undermining the customer confidence they depend on. Speakers: - Gaurav Chadha, Staff Product Manager, Walmart Global Tech - Rob Mihalko, Managing Director, Spectus Ventures

Bad actors don't operate in isolation. They coordinate across accounts, platforms, and payment ecosystems, making case-by-case enforcement increasingly insufficient. This session examines how leading investigation teams move beyond individual violations to map and dismantle the broader networks behind them. Attendees will explore how investigators build and maintain large-scale intelligence networks, connecting behavioral patterns, financial data, and infrastructure signals to enable policy action. Human judgment remains central to this work: validating signals, closing gaps, and turning raw data into defensible decisions. Attendees will leave with practical frameworks for building investigation networks, managing intelligence at scale, and demonstrating the measurable platform safety outcomes that result. Speakers: - Julia DePillo, Risk Detection Analyst, TikTok - Carina Grunberg, Risk Detection Analyst, TikTok - Domenica Beall, Sr. Manager, Data Integrity, LegitScript - Luca Jarone, Key Account Manager, LegitScript

Marketplace platforms are navigating an environment that is becoming more dynamic, more interconnected, and more difficult to separate into traditional risk categories. Scams, fraudulent merchants, transaction laundering, and emerging AI-enabled threats are challenging existing controls, while emerging commerce models introduce additional uncertainty for trust, compliance, and risk leaders. This session will explore how the marketplace fraud and financial crime landscape is evolving through a broader ecosystem lens, highlighting trends and patterns that become visible at the network level across participants, use cases, and risk typologies. It will examine where indicators of financial crime may be missed, how AI is changing both the threat environment and the tools available to fight it, and why effective risk control frameworks are essential for response. Attendees will leave with practical insights into where marketplaces should focus now, how to evaluate signals and strengthen control frameworks as risks evolve, and how stronger collaboration across the ecosystem can improve risk readiness. Speaker: - Kausar Kenning, Vice President of Intelligence and Controls, Visa

This session makes the case for AI-native content moderation designed to eliminate categories of work entirely, not just make human review cheaper and faster. We'll cover how current AI tools work, the highest-value use cases at the content and account level, the build-vs-buy decision, how moderation fits within a broader content management ecosystem to drive revenue, and how agentic pipelines and tool interoperability will continue to shape how digital platforms manage UGC risk. For trust and safety professionals who want to know what's possible now and how to build for what's coming. Speakers: - Jimmy Toy, Chief Legal Officer, Articore Group - Karine Mellata, Co-Founder & CEO, Variance

Regulators and card brands are intensifying scrutiny on online marketplaces, exposing platforms to growing and often unseen risks. Many of these risks are already embedded—leaving a critical question: can you identify them before regulators or card networks do, or will the first signal be a costly penalty, enforcement action, or reputational damage? This session explores current card brand enforcement priorities, how to detect emerging risks before they escalate, and the tactics sellers use to obscure non-compliant activity—such as “research use only” disclaimers, euphemistic language, and product bundling—while also examining how regional differences shape risk exposure. Attendees will leave with a sharper ability to uncover hidden threats and better protect their marketplace from regulatory and financial consequences. Speakers: - Niamh Lewis, Vice President, Compliance Operations, G2 Risk Solutions - Tselmeg Shponko, Senior Director, Global Risk Solutions and Partnerships, PayPal

For over a decade, Behance focused on helping creatives showcase their work, gain exposure, and find inspiration. While the platform always indirectly helped creatives get discovered and hired, only in recent years did Behance begin evolving into a true two-sided marketplace — introducing features like direct hiring, payments, reviews, and freelancer reputation systems. This shift fundamentally changed the platform’s trust model, introducing entirely new challenges around fraud prevention, identity, moderation, disputes, and economic trust. Learn how Behance navigated this evolution, the trust and safety implications that emerged, and the product decisions required to support a growing marketplace ecosystem. Speaker: - Sarah Rapp, Group Product Manager, Adobe

Building a scalable marketplace is a massive undertaking, but securing it is an equally complex operational challenge. As industrialized fraud reaches unprecedented levels, identity verification has evolved from a reactive compliance checkbox into a core product strategy that determines whether a platform can truly scale safely. In this session, Raul Liive (Director of Product for Marketplaces, Veriff) and Garrett Olson (Head of Insurance & Enterprise Risk, Wolt), offer a pragmatic look at the identity lifecycle within dual-sided ecosystems. Moving beyond basic document checks to examine how high-assurance continuous trust tools can be strategically deployed to secure interactions between users – whether buyers and sellers, drivers and riders, or lenders and borrowers. Attendees will gain a clear understanding of how to manage enterprise liability and insurance risk without compromising user acquisition required for platform growth. Speakers: - Garrett Olson, Head of Insurance & ER, Wolt - Raul Liive, Director of Product, Veriff

As marketplaces scale, fraud prevention success isn’t always measured by how many checks or signals you add, but by how well meaningful fraud intelligence is embedded into the platform’s core operations. In this session, leaders from leading marketplaces will share how they’ve evolved from fragmented fraud tooling to a more integrated fraud stack and approach that focuses on separating signal from noise across the full user lifecycle, from registration and login to onboarding, transactions, and payouts. We’ll explore how teams tackle coordinated abuse by identifying which device, identity, and behavioral signals actually matter, and how to combine them for a fuller picture of risk. The discussion will also cover real-world tradeoffs, including where additional signals failed to improve outcomes, how rules-based systems created blind spots, how much manual review is still needed with advanced tooling, and what it takes to operationalize fraud signals across product, engineering, and risk teams. Attendees will leave with practical frameworks for embedding fraud signals into core systems to improve decision quality, reduce operational overhead, and support long-term marketplace growth. Speakers: - Nick Gunn, SVP Growth, SEON - Sarika Oak, Senior Director of Operations, Udemy

Fraud is evolving, not just in tactics, but in philosophy. As attackers become more agile and nuanced, so too must our defenses. This article explores a fast-emerging fraud typology where bad actors exploit overlooked transactional patterns—such as penny transactions, data breach-driven email compromise, account takeover (ATO), and chargeback loops—to evade detection and scale attacks. Drawing from real-world cases and strategic frameworks, it introduces a visual model that helps fraud teams identify early warning signals and coordinate cross-functional responses. The goal: elevate fraud prevention from reactive defense to proactive strategy. Speaker: - Sunny Banerjee, Product Management – Enterprise Fraud Solution, First Citizens Bank

Trust and safety teams are often viewed as a necessary expense — valuable for preventing harm, but rarely recognized as a driver of business growth. That framing is overdue for a reset. This session makes the case that proactive trust and safety investment protects brand value, strengthens internal credibility, and creates measurable opportunities: enabling platforms to expand into new verticals, retain better partners, and avoid the costly consequences of enforcement failures. Attendees will explore how trust and safety professionals can translate their work into the metrics that matter to executives, including revenue, retention, and reputational resilience, and how to build the internal visibility needed to advocate effectively for their teams and their mission. Speakers: - Ginger Bergman, Managing Director of Payments Network Compliance, Bank of America - Zach Coffee, Trust and Safety Program Manager, TikTok - Luca Jarone, Key Account Manager, LegitScript

Fraud actors are increasingly using AI to generate synthetic business documents, fabricate corporate filings, deepfake UBO identities, and construct shell company networks at scale, overwhelming traditional KYB systems that rely on static checks and inconsistent global registries. This session explores the emerging AI-driven tactics used to bypass merchant verification and how AI-native verification infrastructure is responding, drawing on experience verifying businesses across 200+ countries and 500+ registries for platforms like Meta and Airwallex. Attendees will learn why manual review is no longer sufficient, how techniques like real-time registry cross-referencing, multi-signal entity resolution, and automated document authenticity analysis can close detection gaps, and what a scalable framework looks like for staying ahead of AI-powered fraud globally. Speakers: - Yuliya Kazakevich, Head of Risk and Compliance, Lithic - Idorenyin Obong, Co-Founder & CEO, grey.co - Chaitanya Sarda, Co-Founder & CEO, AiPrise Inc

Technology is a double-edged sword: the same platforms predators use to groom vulnerable youth also generate the digital trails that can help find missing and exploited children. In this session, Dr. Anita Chen, Strategic Impact Officer at Finding Kids, will explore the digital landscape that enables traffickers to target at-risk youth, as well as the safety principles technology companies can adopt to better protect them. She will share Finding Kids’ combined digital and field-based approach to recovering missing children. Attendees will learn how marketplaces can move beyond basic compliance to become active partners in recovery, including through design, corporate advocacy, and strategic philanthropic support. Speaker: - Dr. Anita Chen, Strategic Impact Officer, Finding Kids

Use of ID Verification, Artificial Intelligence and Background Checks are being challenged by novel new theories. Learn about what the claims are that are finding vendors, users, and marketplaces in hot water and how to mitigate against your risk. Speakers: - Pamela Devata, Partner, Seyfarth Shaw LLP - Chelsea Hower, Director of Trust and Safety, Bright Horizons

AI-driven bots are no longer just attacking login screens. They're infiltrating the full lifecycle of transactions, from seller onboarding and buyer verification to reviews, messaging, and payments. This session explores how trust and safety leaders at digital marketplaces can move beyond static checkpoints to a continuous, signal-rich identity layer that stops fraud without degrading the peer-to-peer trust that makes marketplaces work. Key Takeaways -Why bots and AI are dismantling the traditional account integrity models that marketplace platforms rely on and how it's eroding trust on both sides of the transaction -How impersonation attacks are evolving across high-risk marketplace moments: seller onboarding, buyer verification, listing creation, checkout, and dispute flows -What continuous, multi-signal identity looks like for platforms where millions of strangers transact daily and why ""point-in-time"" verification leaves dangerous gaps -Practical mitigation strategies for reducing fraud, protecting your seller and buyer communities, and maintaining the seamless experience that drives conversion and repeat usage Speakers: - Steve Craig, Head of Servicing Strategy, Prove - Kristin Kupiec, Manager, Critical Investigations & LERT, DoorDash - Garrett Olson, Head of Insurance & ER, Wolt

Creative plaintiffs’ attorneys — and the litigation risks they generate — thrive where laws and regulations remain undeveloped and gray. After largely harvesting the field of ADA Title III website accessibility claims, many of these attorneys have shifted to a new category of website “gotcha” litigation: claims under California’s Invasion of Privacy Act (CIPA) based on the operation of cookies and pixels, increasingly coupled with a reemergence of ADA claims. In this session, Seyfarth’s ADA Title III accessibility and CIPA privacy specialists, joined by Shitel Chanana – Legal Counsel at Taskrabbit, will break down the current litigation landscape, emerging risks, and practical mitigation strategies. Speakers: - Shitel Chanana, Legal Counsel, Taskrabbit - Kristina Launey, Partner, Seyfarth Shaw LLP - Kathleen McConnell, Partner, Seyfarth Shaw LLP

Fraud is no longer a simple binary of good customers versus bad actors—it now exists on a spectrum where users can be the fraudster, be manipulated, or be targeted by third parties within the same journey. From onboarding to transaction to dispute, intent shifts in ways that break traditional models. This panel introduces a practical framework for understanding first-, second-, and third-party fraud as interconnected behaviors across identity, transaction, and intent, helping attendees identify blended fraud earlier and rethink risk across the full customer lifecycle. Speakers: - Scott Bright, Founder & CEO, BrightCheck Inc - Vinay Shiriwastaw, Chief Commercial Officer, DisputeHelp