This session will explore the recent research project undertaken by the Marketplace Risk Advisory Board about how platforms secure investment into trust & safety efforts and how those platforms measures the ROI. Join this session to learn themes that came from the survey, in-depth interviews and dozens of platforms' feedback.

This session will detail a strategic approach to combatting evolving fraud by establishing a robust risk taxonomy. Attendees will learn how structuring manual fraud investigations creates high-fidelity training data, directly bridging human expertise with scalable machine learning. Key takeaways include understanding granular fraud categorization, optimizing enforcement, and fostering cross-functional collaboration for superior detection and a "managed state" in trust & safety. Discover how this synergy reduces false positives, enhances efficiency, and proactively addresses emerging threats.

In a rapidly scaling marketplace, trust & safety is paramount but achieving cross-functional alignment can be challenging. How does an organization balance business growth with policies, evolving AI, and user security? Join this fireside chat session as Sidra Khan, Global Compliance Risk Leader at Taskrabbit, is interviewed by Steve Craig, digital identity expert and Head of Servicing Strategy at Prove as they dive into important topics in trust & safety, digital identity, authentication, and cross-functional alignment.