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Schedule & Agenda

Welcome to the schedule of events for the Marketplace Risk Management Conference (MRMC). Check out the logistics page to learn more about hotels, public transportation, parking, and tourists  attractions.

Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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AGENDA

Draft Agenda

Focused on digital risk and critical areas such as trust & safety, compliance, fraud prevention, and evolving regulations across digital platforms, including marketplaces, fintechs, and platform-based businesses.​

Schedule of Events

(May 12 -14 2026)

 

Tuesday, May 12th
1:30 PM - 5:00 PM: Bootcamp (Marketplace only)
5:00 PM - 7:00 PM: Welcome Reception hosted by LinkedIn

 

Wednesday, May 13th

8:00 AM - 9:00 AM: Check-in and Registration
9:00 AM - 10:00 AM: Keynote
10:00 AM - 5:00 PM: Sessions
5:00 PM - 7:00 PM: Networking Reception at Convene

 

Thursday, May 14th
8:00 AM - 9:00 AM: Check-in and Registration
9:00 AM - 4:00 PM: Sessions

TBD

TBD

When Trust Is the Target: Fighting Fraud Across Employees, Vendors, and Bad Actors

- Kristin Kupiec, Manager, Critical Investigations & LERT, DoorDash

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Fraud is never just “out there.” For modern marketplaces, risk lives everywhere: in internal tools, in outsourced operations, and at the edges of the platform where sophisticated external actors test every control. At the same time, vendors and partners operate under commercial pressure, staff turnover, and incentive structures that can make them vulnerable to mistakes—or, in rare cases, misconduct and corruption. This panel will explore fraud as an end-to-end ecosystem problem, not just a point solution or a “T&S issue.” We will examine how fraud surfaces across three layers: In-house: employees with privileged access, policy discretion, and deep system knowledge. Outsourced / Vendors: BPOs and third parties who handle reviews, support, or operations, often with high access and lower visibility. External Bad Actors: organized fraud rings, opportunistic users, and third-party toolkits constantly probing for weaknesses.

TBD

TBD

AI-Driven Content Moderation at Scale

- Aniket Ajagaonkar, Staff Software Engineer - Trust, Airbnb Inc

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This presentation will highlight the critical role content moderation will play in keeping online platforms safe amid the rapid growth of user-generated and AI-created content, which will significantly increase volume and complexity for moderators. The presentation will explore strategies and ideas for effectively introducing AI into content moderation workflows, offering practical guidance for real-world implementation. Key learning points will include future challenges in scaling moderation and adapting to evolving content types. A major takeaway will be how AI will enhance human-in-the-loop moderation - boosting efficiency, expanding coverage, and improving accuracy - while preserving the essential role of human judgment.

TBD

TBD

Growth Without Risk: Smarter Marketplace Compliance

- Lauren Elias, Executive Director, Embedded Finance Solutions, J.P. Morgan Payments

From:

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As digital marketplaces navigate new regulations and threats, compliance must empower rather than hinder growth. This session reveals how top platforms embed seamless payments and advanced compliance, including KYC/KYB, real-time monitoring, sanctions screening, and continuous risk scoring, without sacrificing customer experience or conversion. Panelists share practical strategies for building bank-grade tech stacks with API-first integrations, balancing robust controls and frictionless onboarding. Discover how to anticipate and mitigate emerging risks, avoid common pitfalls, and leverage global expertise in embedded solutions to accelerate onboarding, reduce losses, and protect revenue in a fast-changing regulatory landscape.

TBD

TBD

Marketplace User Data Breach – One of the Leading Causes of Transaction Fraud

- Sunny Banerjee, Business Implementation Manager- Fraud Services, First Citizens Bank

From:

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We would highlight this issue with help of a few notable recent (2025) Marketplace Data breach examples such as Zoomcar (The Indian peer-to-peer car-sharing marketplace disclosed a breach affecting 8.4 million users), Victoria’s Secret online store, and highlight just how vulnerable these platforms can be and where we should focus to address these vulnerabilities

TBD

TBD

Invisible Signals: How Fraudsters Exploit Transactional Blind Spots—and What we can do About It

- Sunny Banerjee, Business Implementation Manager- Fraud Services, First Citizens Bank

From:

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Fraud is evolving, not just in tactics, but in philosophy[JL2.1]. As attackers become more agile and nuanced, so too must our defenses. This article explores a fast-emerging fraud typology where bad actors exploit overlooked transactional patterns—such as penny transactions, data breach-driven email compromise, account takeover (ATO), and chargeback loops—to evade detection and scale attacks. Drawing from real-world cases and strategic frameworks, it introduces a visual model that helps fraud teams identify early warning signals and coordinate cross-functional responses. The goal: elevate fraud prevention from reactive defense to proactive strategy.
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