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Survey: Benchmarking Trust & Safety Investment and Measuring the ROI

In partnership with the Trust & Safety Professional Association, we are conducting research about securing trust & safety investment and measuring the ROI. To that end, we have created a survey to gain perspectives and insights from trust & safety professionals at marketplaces and digital platforms of all sizes, stages and types. The survey is designed to understand general benchmarks and best practices, which we will publish this spring. Take the survey

Getting leadership buy-in and investment in trust and safety can be challenging for a variety of reasons, including the lack of immediate ROI, difficulty measuring impact, constrained resources, lack of awareness, competitive pressures, regulatory and legal uncertainty, scalability concerns and perceived UX friction, among others. In an effort to overcome these real and perceived hurdles, we have joined forces with the Trust & Safety Professional Association to survey and interview trust and safety leaders to learn and report back our findings. Complete the survey

This survey is designed to understand what’s worked, what hasn’t worked, and general benchmarks and best practices for securing investment in trust and safety and measuring the ROI. To that end, we are targeting marketplaces and digital platforms of all sizes, stages and types, along with various industry organizations and trade groups. In addition to completing the survey, we would appreciate the chance to speak with you directly so we can unpack your answers with additional context. Read more




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