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Schedule & Agenda

Welcome to the schedule of events for the Marketplace Risk New York Conference (MRNYC). Check out the logistics page to learn more about hotels, public transportation, parking, and tourists  attractions. ​

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Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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AGENDA

Schedule of Events 

September 14 -16, 2026

 

Focused on digital risk and critical areas such as trust & safety, compliance, fraud prevention, and evolving regulations across digital platforms, including marketplaces, fintechs, and platform-based businesses.​​​

(September 14, 2026)

Monday

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5:30 PM - 7:30 PM

Welcome Reception

(September 15, 2026)

Tuesday​​​

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8:00 AM - 9:00 AM

Check-in and Registration

 

9:00 AM - 9:40 AM

Keynote

 

9:50 AM - 5:00 PM

Sessions

 

5:10 PM - 7:10 PM

Networking Reception at Jay Suites Bryant Park

(September 16, 2026)

Wednesday​​​

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8:00 AM - 9:00 AM

Check-in and Registration


9:00 AM - 4:00 PM

Sessions

PAST AGENDA

Explore Last Edition’s Agenda

LegitScript Room

Authenticity on Platforms: The Role of Verifications in Driving Trust and Growth

Sep 17, 2025

From:

3:10 PM

To:

3:40 PM

- Austin Bedell, Senior Product Designer, G2
- Abhi Chaudhuri, Principal Product Manager, LinkedIn
- Noga Hurwitz, Content Authenticity PM, Adobe
- Alex Maragoudakis, Senior Director, Content Strategy & Operations, Shutterstock

As marketplaces grow, so do the risks. Fraud, fake accounts, and AI-generated content are evolving faster than ever. Leaders from LinkedIn, Adobe, G2 and Shutterstock share strategies for navigating these challenges while driving user growth and engagement.

Persona Room

Countering Adaptive Fraud: Operationalizing (And Actioning) Policy After an Incident

Sep 17, 2025

From:

3:10 PM

To:

3:40 PM

- Laura Chen, Senior Product Policy Advisor, Google
- Drew Fowler, Risk Incident Response Manager, eBay
- Jeff Sakasegawa, Trust and Safety Architect, Persona

Policy created in a vacuum rarely survives first contact with clever adversaries. Drawing on multi-industry experiences, this session explores how organizations pivot operational policy following a major fraud incident. From rapid block lists to controlled risk acceptance, we’ll chart the lifecycle of incident response, policy revision, and cross-functional rollout. Practical takeaways include developing responsive incident playbooks, engaging product and risk teams post-incident, and setting KPIs for incident containment and recovery.

KPMG Room

The Use of Arbitration Provisions in Terms of Service

Sep 17, 2025

From:

3:10 PM

To:

3:40 PM

- Chelsea Hower, Director of Trust and Safety, Sittercity
- Adam Mandelsberg, Partner, Perkins Coie LLP
- John Schreiner, Partner, Perkins Coie LLP

The legal landscape related to mass arbitration terms continues to change at a fast pace and requires bespoke drafting in many cases to meet companies’ specific needs. This session will describe the considerations raised recent by the Northern District of California opinion in Pandolfi v. Aviagames and arbitration trends and provide practical advice on how to effectively utilize arbitration provisions in terms of service, including key considerations to ensure a company’s ability to deliver on trust and safety.

LegitScript Room

AI Without Losing Trust: User Safety, Transparency & Policy in the Age of Automation

Sep 17, 2025

From:

3:55 PM

To:

4:25 PM

- Olivia Conti, Founder, Conti Trust Strategies
- Soribel Feliz, AI Governance Policy Advisor, U.S. Department of Homeland Security
- Theodora Skeadas, Community Policy Manager, DoorDash
- Mackenzie Tudor, Policy Lead, Google

This session explores how platforms can build trustworthy AI policies from the start by aligning internal governance with responsible use across moderation, fraud, and user onboarding. Panelists will examine the unique aspects of AI policies including how to balance automation with human judgment and when to require human review for sensitive actions like deplatforming. We’ll discuss strategies for transparent AI communication—such as clear disclosures, appeal mechanisms, and regaining user trust after errors. Emphasis will be placed on fostering collaboration across policy, product, legal, and operations through shared frameworks and governance structures. Finally, we’ll address how to future-proof AI policy in light of evolving global regulatory requirements.

Persona Room

Beyond the Query: How AI Helps Google Protect Vulnerable Searchers

Sep 17, 2025

From:

3:55 PM

To:

4:25 PM

- Nadja Blagojevic, Trust Manager, Google

Users come to Google Search for a range of information. With more sensitive subjects (e.g., self-harm or eating disorders) there are risks that users may be in a vulnerable position and exposure to certain content could exacerbate their existing state. To address these risks, Google is using LLMs to improve our understanding of the intent behind user queries to serve the most helpful, high-quality information, especially around sensitive topic areas. We'll explain our approach to ranking Search results and how we aim to support vulnerable users by prioritizing immediate access to hotlines and high-quality information from trusted, authoritative sources.
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Want to see what last edition looked like? Download the full program.

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