Be sure to check in early to connect and network with other attendees over breakfast!

In an era of borderless commerce, trust has become the ultimate currency for marketplaces and platforms alike. Maintaining the confidence of customers, brands, and regulators is essential for sustainable growth, yet achieving this balance requires constant innovation and a strong foundation. Amazon’s comprehensive approach to trust and safety is built on five core pillars that work in harmony to protect customers and ensure integrity across its global ecosystem. In this session, Rebecca Mond, Head of External Relations for Customer Trust at Amazon, will explore how these pillars come to life through proactive controls, advanced technology, and robust enforcement mechanisms. She will discuss the critical role of external partnerships and cross-industry collaboration, sharing how Amazon combats unsafe and counterfeit products at scale. Drawing from real-world examples, Rebecca will also highlight the key lessons learned in building scalable trust systems that both safeguard users and enable innovation. Attendees will walk away with practical insights and actionable strategies to apply these principles in their own marketplace operations—strengthening customer safety, compliance, and overall brand trust while continuing to drive business growth.

As global food delivery and ride-share platforms scale, so does the sophistication and coordination of fraud. Based on a new survey of industry professionals across various geographies, this session highlights the top concerns — including collusion, account reuse, and gaps in tamper detection — and reveals how fraud teams are responding. In conversation with a senior fraud analyst at Bolt, we’ll go beyond the data, exploring how these trends demand new defensive strategies that utilize device, behavioral, and location signals. Attendees will leave not only with insights but also with tactical frameworks and real-world examples for structuring a fraud strategy aligned with market realities.

Artificial intelligence is a double-edged sword, posing both challenges for policy creation and opportunities for effective policy enforcement. Platforms must define their risk tolerance and ethical posture toward uses of AI on their platform while also exploring AI-powered solutions to identify and remove violative behavior that is increasingly sophisticated. In this session, our panel of experts will first discuss approaches to AI policy and the nuances that make it so difficult. Then, they will examine the promise and limits of AI-driven monitoring, the importance of aligning technology with clearly defined risk strategies, and the role of collaboration with regulators and third-party verifiers in building long-term trust.

Using technology and insight to deploy insurance capital in more innovative ways to drive core business revenue, create new ancillary revenue streams and enhance the customer experience.