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Schedule & Agenda

Welcome to the schedule of events for the Marketplace Risk Global Summit (MRGS). Check out the logistics page to learn more about hotels, public transportation, parking, and tourists  attractions. 

Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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AGENDA

2025 Draft
Agenda

Focused on trust & safety, digital risk management, compliance, fraud prevention, and evolving regulations for marketplaces, fintechs, and digital platforms.​

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The final agenda will be published soon!

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Schedule of events :

London, November 10 - 11, 2025

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Monday, 10

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:40 AM | Keynote

  • 9:50 AM - 5:10 PM | Sessions

  • 5:30 - 7:30 PM | Welcome Reception Hosted by Apollo

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Tuesday, 11

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:40 AM | Keynote

  • 9:50 AM - 2:45 PM | Sessions

  • 2:45 - 5:00 PM | Networking Reception Hosted by AON

The Minster Building

From Red Lights to Green Lights — Reframing Trust & Safety

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From:

TBD

To:

TBD

- Emer Cassidy, Head of Trust & Safety, Zalando
- Ailís Daly, Head of Trust & Safety, EMEA, WebPurify, an IntouchCX Company
- Katy McCabe, Global Head of Live Policy, TikTok

Trust & Safety (T&S) teams are often seen as the department of “no.” In reality, the best T&S leaders enable innovation by asking, “How can this be done safely?” This session will explore how reframing Trust & Safety as a driver of business growth — not just a compliance function — can accelerate innovation, ROI, and user trust. Through real-world examples from leading platforms, panelists will share how to move from reactive enforcement to proactive enablement, build influence with product and commercial teams, and design safety into the user experience from the ground up. Key Takeaways: How to position Trust & Safety as a strategic business partner, not a blocker; Examples of T&S initiatives that drove measurable user growth, retention, or revenue; Frameworks for aligning safety, product, and commercial goals; and Lessons in influencing senior stakeholders and shifting company culture toward proactive safety.

The Minster Building

The Fraud Forecast: Insights from Global Delivery & Mobility Platforms

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From:

TBD

To:

TBD

- Kyle Griffin, Enterprise Account Executive, Incognia
- Felix Reyes, Senior Fraud Analyst, Bolt

As global food delivery and ride-share platforms scale, so does the sophistication and coordination of fraud. Based on a new survey of industry professionals across various geographies, this session highlights the top concerns — including collusion, account reuse, and gaps in tamper detection — and reveals how fraud teams are responding. In conversation with a senior fraud analyst at Bolt, we’ll go beyond the data, exploring how these trends demand new defensive strategies that utilize device, behavioral, and location signals. Attendees will leave not only with insights but also with tactical frameworks and real-world examples for structuring a fraud strategy aligned with market realities.

The Minster Building

Autonomous Vehicle Commercialization – What the World looks like now for Autonomy?

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From:

TBD

To:

TBD

- Nick Gibbs, Class Leader - ibott 1971, Apollo ibott 1971
- Ben Lowenstein, Head of UK and EU Policy & Government Affairs, Waymo
- Janie Upchurch, Senior Risk Manager, Lyft

Autonomous vehicle technology has moved from testing grounds to real-world deployment, with commercial pilots, freight corridors, and urban mobility services beginning to scale. Yet alongside technical progress come critical questions around safety validation, liability allocation, regulatory readiness, and consumer trust. In this session, our panellists will share how their companies are advancing commercialization—covering the latest in sensor fusion, AI-driven perception, remote operations, and human–machine interface—and where the biggest roadblocks remain. Discussion will also focus on evolving risk frameworks, partnership models, and insurance solutions that are enabling autonomy to transition from innovation to sustainable, large-scale operations.

The Minster Building

Resilience by Design: Building Risk Mitigation into the Platform DNA

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From:

TBD

To:

TBD

- Jeff Huebner, Executive Vice President, Commercial Insurance, Mobilitas Insurance
- Dan Severin, Head of Insurance, Bolt
- Xander Fritz, Director, Risk Management & Claims, DoorDash
- Janie Upchurch, Senior Risk Manager, Lyft

The advantage of designing risk protocols at launch rather than as bolt-ons.

The Minster Building

Fraud and Scams — The Biggest Threat to Teens, and How It’s Being Tackled

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From:

TBD

To:

TBD

- Rima Amin, Global Security Policy Manager, Meta
- Dr. Bina Bhardwa, Senior Research Fellow, Birkbeck University
- Ailís Daly, Head of Trust & Safety, EMEA, WebPurify, an IntouchCX Company

From “dupe culture” to social media hustles, online fraud has become the fastest-growing digital threat facing young people today. Teens and young adults are now among the most targeted — and sometimes even unknowingly complicit — groups in online scams. Yet this issue remains largely overlooked in national policy and industry strategy. This session brings together cutting-edge academic research and frontline platform expertise to unpack how and why young people are increasingly exposed to fraud, and what platforms, educators, and policymakers can do to stop it.
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