Kim Corcoran

Kim leads Trust & Safety Incident Operations at Thumbtack, a dynamic team that takes a human-first approach to delivering an exceptional user experience while ensuring marketplace safety. Her risk management background spans healthcare, marketplaces, and e-commerce, including Rover.com, where she helped scale incident response and designed the company's lost dog protocol. Grounded in analytical rigor and people-centered leadership, Kim believes trust and safety systems must leave room for human discernment when high-stakes decisions affect people's safety and livelihoods.