Juliet Shen

Juliet Shen is the founding Head of Product at ROOST (Robust Open Online Safety Tools), where she leads the development of scalable technologies that protect people online while preserving user privacy. She was instrumental in incubating ROOST within Columbia University's Trust and Safety Tools Consortium and now oversees its product vision and implementation.

Over the past decade, Juliet has shaped trust and safety practices across some of the world's most widely used platforms. She served as Snapchat's first Trust and Safety Product Manager, helping establish its foundational moderation systems; led the Trust and Safety product team at Grindr; and deployed advanced AI at Google to detect and prevent abuse across Workspace platforms at scale.

Juliet has also been a driving force behind industry collaboration. She co-chaired the Tech Innovation Working Group at the Technology Coalition, where she helped launch Project Lantern — the first-ever cross-platform child safety signal-sharing program — and currently co-chairs the Tools Research Committee at the Trust and Safety Foundation. She holds Bachelor's degrees in Political Science and Sociology from the University at Albany.