Uncontained AI adoption presents a critical risk to operational resilience by severely eroding workplace psychological safety. Pervasive anxiety and job insecurity trigger defensive behaviours, including knowledge-hiding and organisational disengagement, undermining the very innovation AI is meant to accelerate. Drawing on a systems psychodynamic inquiry, this session proposes a decentralised internal coaching model as a vital, systemic defence mechanism - an organisational immune system. It functions as an essential container for collective anxiety, enabling employees to move from defensive, fragmented states to productive integration and individuation. This model mitigates the human failure risk, ensuring the workforce maintains the psychological bandwidth for adaptive, on-task work in an AI-driven environment.

Fraudsters are becoming more collaborative, often sharing tools, credentials, and attack methods on the deep and dark web before targeting marketplaces. In this session, Sift’s Brittany Allen and Fanvue’s Anna Collier will share how marketplaces can leverage dark web intelligence to get ahead of fraud. Attendees will learn how to monitor these sources, identify early signals of account takeover and payment fraud, integrate intelligence into fraud workflows, and balance compliance and ethical considerations. You’ll leave with a practical framework for building a proactive, intelligence-driven fraud prevention strategy that reduces risk and strengthens user trust.

The streets are getting crowded. Not just with couriers and customers, but with questions about how platform businesses can stay sustainable, compliant, and valuable in the long run. In this fast-paced session, speakers from DoorDash, Deliveroo, and Wolt will unpack what it truly means to build a future-ready platform in the age of urban mobility and shifting regulations. Expect sharp insights on how smart insurance frameworks protect both people and profits, how sustainability is reshaping delivery models, and how regulatory collaboration can fuel, not hinder, innovation. This isn’t a policy lecture; it’s a candid look at the real-world balancing act between growth, responsibility, and long-term value creation in the platform economy.

The complex web of European regulations may make it seem like compliance leaders are clinging to a piece of driftwood amidst a vast ocean of rules. However, instead of constantly reacting, risk and compliance teams can take the initiative to stay ahead of regulations and help their organizations thrive. This session will dive deep inside the machinery of modern compliance: how DAC7 is wiring up global data exchange, how eIDAS 2.0 could make verified commerce as natural as a handshake, how BritCard might crack open the doors of financial inclusion, and how MiCA is turning “trust” in crypto from a buzzword into a blueprint. We will provide the audience with clear takeaways and actionable insights into how to modernize traditional compliance processes, harness new technology for scalable execution, and navigate the gray zones of regulatory interpretation. Most importantly, this session will explore how to align compliance strategy with business growth.

Modern marketplaces are onboarding third-party sellers in hours - but risk can scale even faster. Fraud, KYC/AML lapses, compliance and consumer confidence. This session explores how an API-first architecture and intelligent system integration can automate safe seller onboarding, detect non-compliance, and keep regulators happy - proving that speed and safety can coexist when technology does the heavy lifting.