Take this time to visit the exhibitor space and connect with the solution providers and vendors on site. Explore the latest innovations in trust & safety, risk management, and legal compliance — all designed to help protect your platform, your users, and your business. Discover essential tools, build valuable connections, and stay ahead of emerging risks.

Drawing from industry experience and industry experts we will explore why controlling your supply side risks are so important to operating a trustworthy, viable and profitable Marketplace. With that stage set, how to assure supply side risks are controlled to improve customer experience and business operations.

Trust and Safety organizations live or die by the consistency, judgment, and speed of their frontline teams—most of whom are hourly paid employees. Yet these same teams often operate under intense volume pressure, emotional strain, and shifting policy landscapes. How do you build true operational excellence in that environment? This panel brings together leaders from scaled marketplaces and platforms to unpack what it really takes to run high-performing, hourly-based Trust & Safety operations. We will explore how to design workflows, incentives, and quality programs that empower hourly reviewers and investigators to make sound decisions at scale—without burning out. Panelists will discuss strategies for coaching and career development, balancing productivity with nuance, using metrics intelligently (not punitively), and embedding safety culture into every shift, site, and vendor. Attendees will leave with concrete approaches to transform their hourly workforce from “ticket processors” into trusted risk partners—raising the bar on safety outcomes, operational reliability, and employee engagement.

Content will be focused on how AI and machine learning models can be used for scaling living room safe and child safe content. With the amount of content that is existing it is imperative there is some age gating that needs to happen but it is not scalable through manual reviews. AI and ML models can help achieve that.

Homebaked Nearby was built with risk as the starting point, not an afterthought. As a former health inspector, I researched cottage food laws nationwide before building, including contacting all 63 California health departments. That work revealed a surprising insight: registered home bakers have a 0% foodborne illness complaint rate compared to 1.65% for retail bakeries. This talk explores how marketplaces can reduce risk by design through compliance-first architecture, safer payment flows, higher safety standards, and operational safeguards. I’ll share lessons learned balancing safety and growth, and why reducing customer risk ultimately increases trust, demand, and marketplace resilience.