The AI wave reshaped how we talk about marketplaces—but what actually matters for building durable platforms? This panel brings together investors and operators to cut through the noise and explore what's next: what separates platforms that last from those that don't, and where founders should place their bets today. We'll debate which trends are hype versus substance and what founders should be building to win tomorrow.

Trust and Safety organizations live or die by the consistency, judgment, and speed of their frontline teams—most of whom are hourly paid employees. Yet these same teams often operate under intense volume pressure, emotional strain, and shifting policy landscapes. How do you build true operational excellence in that environment? This panel brings together leaders from scaled marketplaces and platforms to unpack what it really takes to run high-performing, hourly-based Trust & Safety operations. We will explore how to design workflows, incentives, and quality programs that empower hourly reviewers and investigators to make sound decisions at scale—without burning out. Panelists will discuss strategies for coaching and career development, balancing productivity with nuance, using metrics intelligently (not punitively), and embedding safety culture into every shift, site, and vendor. Attendees will leave with concrete approaches to transform their hourly workforce from “ticket processors” into trusted risk partners—raising the bar on safety outcomes, operational reliability, and employee engagement.

This presentation will highlight the critical role content moderation will play in keeping online platforms safe amid the rapid growth of user-generated and AI-created content, which will significantly increase volume and complexity for moderators. The presentation will explore strategies and ideas for effectively introducing AI into content moderation workflows, offering practical guidance for real-world implementation. Key learning points will include future challenges in scaling moderation and adapting to evolving content types. A major takeaway will be how AI will enhance human-in-the-loop moderation - boosting efficiency, expanding coverage, and improving accuracy - while preserving the essential role of human judgment.

This session delivers a pragmatic overview of core data-privacy principles tailored for organizations operating in dynamic marketplace environments. The discussion outlines the baseline regulatory constructs, the operational disciplines required to manage personal data responsibly, and the governance expectations that regulators and business partners now treat as non-negotiable. Attendees will gain a clear understanding of how data inventories, consent management, purpose limitation, vendor oversight, and security controls intersect to either mitigate or amplify enterprise risk. The session will translate these concepts into actionable practices that support scalability, reduce exposure to consumer-protection claims, and strengthen trust across platforms, partners, and users. Participants will walk away with a risk-aware, business-aligned privacy framework they can deploy immediately to shore up compliance foundations and enable sustainable growth.

This One Talk Connects Three Internet Revolutions—Apps, Music, and now —Identity The App Store Was Anti-Fraud. iTunes Was Anti-Fraud. This Is Act Three Act 1: Let go the box—The App Store is limitless. Act 2: Music piracy becomes obsolete—verified downloads avoid risk. Act 3: Owner-controlled identity is a benefit—making profile fraud obsolete. Transition responsibility back to the rightful owner—unlimited access, continuous deterrence.