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Schedule & Agenda

Welcome to the schedule of events for the Marketplace Risk New York Conference (MRNYC). Check out the logistics page to learn more about hotels, public transportation, parking, and tourists  attractions. ​

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Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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AGENDA

2025 Past
Agenda

Focused on digital risk and critical areas such as trust & safety, compliance, fraud prevention, and evolving regulations across digital platforms, including marketplaces, fintechs, and platform-based businesses.​​​

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Schedule of Events (September 16 -18, 2026)

 

Tuesday, September 16
5:30 PM - 7:30 PM: Welcome Reception

 

Wednesday, September 17

8:00 AM - 9:00 AM: Check-in and Registration
9:00 AM - 9:40 AM: Keynote
9:50 AM - 5:00 PM: Sessions
5:10 PM - 7:10 PM: Networking Reception at Jay Suites Bryant Park

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Thursday, September 18
8:00 AM - 9:00 AM: Check-in and Registration
9:00 AM - 4:00 PM: Sessions

LegitScript Room

Making the Case: Measuring ROI for Trust & Safety

Sep 18, 2025

From:

9:50 AM

To:

10:30 AM

- Chelsea Hower, Director of Trust and Safety, Sittercity
- Kristin Kupiec, Manager, Critical Investigations Unit, DoorDash
- Ryan Stevens, Founder, Digital Reference

This session will explore the recent research project undertaken by the Marketplace Risk Advisory Board about how platforms secure investment into trust & safety efforts and how those platforms measures the ROI. Join this session to learn themes that came from the survey, in-depth interviews and dozens of platforms' feedback.

Persona Room

Enhancing Risk & Fraud Operations: Taxonomy Revamp for Improved Enforcement, ML Integration, and Quality Assurance

Sep 18, 2025

From:

9:50 AM

To:

10:30 AM

- Ramon Gutierrez, Senior Manager Seller Fraud, Etsy

This session will detail a strategic approach to combatting evolving fraud by establishing a robust risk taxonomy. Attendees will learn how structuring manual fraud investigations creates high-fidelity training data, directly bridging human expertise with scalable machine learning. Key takeaways include understanding granular fraud categorization, optimizing enforcement, and fostering cross-functional collaboration for superior detection and a "managed state" in trust & safety. Discover how this synergy reduces false positives, enhances efficiency, and proactively addresses emerging threats.

Incognia Room

The Trust Equation: Balancing Business Growth, Trust Policies, and Security

Sep 18, 2025

From:

10:45 AM

To:

11:15 AM

- Steve Craig, Head of Servicing Strategy, Prove
- Sidra Khan, Manager, Compliance & Risk, Taskrabbit

In a rapidly scaling marketplace, trust & safety is paramount but achieving cross-functional alignment can be challenging. How does an organization balance business growth with policies, evolving AI, and user security? Join this fireside chat session as Sidra Khan, Global Compliance Risk Leader at Taskrabbit, is interviewed by Steve Craig, digital identity expert and Head of Servicing Strategy at Prove as they dive into important topics in trust & safety, digital identity, authentication, and cross-functional alignment.
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