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Schedule & Agenda

Welcome to the schedule of events for the Marketplace Risk Global Summit (MRGS). Check out the logistics page to learn more about hotels, public transportation, parking, and tourists  attractions. 

Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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AGENDA

2025 Draft
Agenda

Focused on trust & safety, digital risk management, compliance, fraud prevention, and evolving regulations for marketplaces, fintechs, and digital platforms.​

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The final agenda will be published soon!

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Schedule of events :

London, November 10 - 11, 2025

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Monday, 10

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:40 AM | Keynote

  • 9:50 AM - 5:10 PM | Sessions

  • 5:30 - 7:30 PM | Welcome Reception Hosted by Apollo

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Tuesday, 11

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:40 AM | Keynote

  • 9:50 AM - 2:45 PM | Sessions

  • 2:45 - 5:00 PM | Networking Reception Hosted by AON

The Minster Building

The Over-Regulation Trap: When Trust & Safety Rules Backfire

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From:

TBD

To:

TBD

- Juliana Araújo, Director of Product Management, Skyscanner
- Naiara Pereira Cunha, VP of Global Delivery and Head of Legal Affairs, Besedo Global

As the regulatory landscape evolves, so do the challenges for those building responsible tech. Rules like the UK’s Online Safety Act and the EU’s DSA are important, but for global platforms, navigating a patchwork of overlapping, sometimes conflicting frameworks is becoming a serious obstacle. Too much regulation risks stalling innovation and making compliance unworkable. Too little (or poorly defined rules) leave users and platforms exposed. This session looks at what happens when regulation is either excessive or falls short. From the perspective of platforms operating across multiple jurisdictions, this session explores how Trust & Safety strategies and teams are adapting to stay compliant without killing platforms’ product innovation.

The Minster Building

Risk to Revenue: Navigating Video Games Platform Risks to Protect Growth

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From:

TBD

To:

TBD

- Eliano Rexho, Senior Strategy Manager, Digital Vertical Growth, Worldpay

A new era of Video Game platforms demands a new look at risk prevention. Across Video Game platforms, we are seeing shifts in monetization methods, consumer habits, and data collection. While these dynamics are driving growth and innovation, they are also driving risk, such as increased incidences of third-party and chargeback fraud. Proactively defending against these risks is critical to protecting growth. In this presentation, Worldpay will cover: The dynamics fuelling changing risks across Video Game marketplaces / platforms; How risks are impacting trust and conversion; Strategic considerations for navigating risk across the customer journey and the role payments can play

The Minster Building

Stronger Together: The Power of Cross-Sector Collaboration in Marketplace Trust

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From:

TBD

To:

TBD

- Tom Bell, Manager, Customer Trust External Relations, Amazon
- Ben Donaldson, Managing Director, Economic Crime, UK Finance
- Helen Fairfax-Wall, Chief Policy and Communications Officer, Stop Scams UK
- Domonique Rai-Varming, VP of Trust & Legal, TrustPilot

In today's interconnected digital economy, no single organization can combat marketplace abuse alone. This session explores how unprecedented collaboration between marketplaces, financial institutions, consumer groups, and government agencies is revolutionizing trust and safety. Through real-world examples and insights from industry leaders, discover how information sharing, joint enforcement actions, and coordinated consumer education are creating a more resilient ecosystem. Learn how organizations like Amazon, Stop Scams UK, Trust Pilot, and UK Finance are breaking down silos to build innovative partnerships that protect consumers and maintain marketplace integrity

The Minster Building

Rethinking Trust in Marketplaces: From Digital Wallets to Social Identity

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From:

TBD

To:

TBD

- Poornima Sethu, Engagement Manager, Persona
- Daniel Tweed-Kent, Verifications Product Lead, LinkedIn

Marketplaces are entering a new era of identity. Governments are rolling out digital IDs like Europe’s eID wallets, while users increasingly expect portable, reusable credentials they can carry across platforms. At the same time, alternative trust signals—such as LinkedIn’s verified badges, professional networks, and reputation systems—are reshaping how identity is expressed online. In this session, LinkedIn and Persona share real examples from LinkedIn’s acceptance of digital IDs and explore how marketplaces can rethink identity—blending official credentials with community-driven signals to create experiences that are secure, portable, and user-first.

The Minster Building

Beyond Prevention: Building a Support System for Marketplace Scam Victims

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From:

TBD

To:

TBD

- Abigail Bishop, Head of External Relations, Amazon
- Tom Olsen, Sr. Corporate Counsel, Amazon
- Amanda Wolfe, Head of Action Fraud & National Fraud Intelligence Bureau, Action Fraud

While prevention remains crucial, the reality is that marketplace scams continue to impact consumers globally. This panel brings together experts from law enforcement, consumer advocacy, legal services, and industry to discuss how organizations can better support scam victims. Learn about innovative victim support initiatives, cross-sector collaboration models, and emerging best practices for helping consumers recover both financially and emotionally. Panelists will share insights on building more effective support systems and discuss how improved victim services can strengthen overall fraud prevention efforts.
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