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Schedule & Agenda

Welcome to the schedule of events for the Marketplace Risk Global Summit (MRGS). Check out the logistics page to learn more about hotels, public transportation, parking, and tourists  attractions. 

Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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AGENDA

2025 Draft
Agenda

Focused on trust & safety, digital risk management, compliance, fraud prevention, and evolving regulations for marketplaces, fintechs, and digital platforms.​

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The final agenda will be published soon!

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Schedule of events :

London, November 10 - 11, 2025

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Monday, 10

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:40 AM | Keynote

  • 9:50 AM - 5:10 PM | Sessions

  • 5:30 - 7:30 PM | Welcome Reception Hosted by Apollo

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Tuesday, 11

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:40 AM | Keynote

  • 9:50 AM - 2:45 PM | Sessions

  • 2:45 - 5:00 PM | Networking Reception Hosted by AON

The Minster Building

Claims & Risk Management – The Benefits & Pit Falls of a Global versus Regional Approach…

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From:

TBD

To:

TBD

- Chris Moore, Head of Apollo 1971, Apollo ibott 1971
- Flavia De Mattia, Head of Risk & Insurance Analytics, Lime
- Vonnie Hampshire, Director of Corporate Insurance, Deliveroo

In today’s interconnected world, risks are global but claims are always local. This session explores how insurers can balance the consistency and insight of a global framework with the agility and nuance of regional expertise. We’ll examine where each approach excels — and where it can fall short — to uncover what truly drives effective, customer-centric claims and risk management.

The Minster Building

Move Fast - But Don’t Break Trust

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From:

TBD

To:

TBD

- Luke Hilton, VP of Solution Engineering Global, Marketplacer

Modern marketplaces are onboarding third-party sellers in hours - but risk can scale even faster. Fraud, KYC/AML lapses, and breaches of the UK’s 28-day price rule threaten compliance and consumer confidence. This session explores how an API-first architecture and intelligent catalog rules can automate safe seller onboarding, detect non-compliance, and keep regulators happy - proving that speed and safety can coexist when technology does the heavy lifting.

The Minster Building

Cultivating Trust & Safety through Community Empowerment and Education

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From:

TBD

To:

TBD

- Sophie Walsh, Head of Trust & Safety, Depop

This session will explore key themes in trust and safety for online marketplaces, focusing on cultivating a culture of trust through community empowerment and education. It will examine the future of trust in the context of AI advancements and emerging risks, providing strategies for navigating this evolving landscape. The discussion will also cover the challenges of scaling trust and safety operations as marketplaces grow to millions of global users, highlighting the investments businesses make to protect both buyers and sellers. Additionally, the session will emphasize the concept of “trust by design,” illustrating the power of cross-functional collaboration between product, engineering, and marketing teams—from ideation to launch and iteration—to embed trust and safety throughout the product lifecycle.

The Minster Building

How Do We Verify Consent in the Age of AI Porn Creation

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From:

TBD

To:

TBD

- Maria Allgaier, COO, Freyja xo
- Caroline Humer, Co-Founder, STISA
- Madelaine Thomas, Founder, Image Angel

Adult platforms have systems to check consent, but they are limited, and AI-generated pornography makes the gaps even wider. This talk explores how consent is (and isn’t) verified today, the risks posed by AI deepfakes, and why we need stronger infrastructure now before technology races ahead of ethics.

The Minster Building

New Risks Generated by AI, Tools for Risk Management and New Insurance Products.

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From:

TBD

To:

TBD

- Hayley Budd, Class Leader, Innovation, Apollo ibott 1971
- Rebecca Marsden, VP of Commercial Finance, Oxa
- Dan Severin, Head of Insurance, Bolt

AI is evolving at unprecedented speed, creating both opportunities and complex new risks. In this session, our panellists will share how their organisations are deploying AI across critical functions—from Rideshare to Autonomous vehicles and transformation in the insurance underwriting and claims automation to real-time risk modelling—and the emerging exposures that accompany these advances, including algorithmic bias, data integrity, IP infringement, systemic outages, and liability attribution.
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