Trust & Safety That Scales: How to Build a Team at Every Type of Marketplace
Speakers: - Liam Dickson, Senior Trust & Safety Manager, Handshake - Jeff Sakasegawa, Trust and Safety Architect, Persona - Iker Lazlo, Head of Trust & Safety at Outdoorsy Presented by: Persona
Date & Location
Mar 01, 2023, 10:00 AM – 11:00 AM PST
Survey any of the largest marketplaces — from Airbnb to DoorDash and Instacart — and you’ll find that trust and safety teams are key drivers of both their fraud prevention and customer onboarding strategies. But while this function is increasingly popular (and increasingly cross-functional), many teams still aren’t sure how to structure their teams, what their KPIs should be, or how these teams can demonstrate their value. Join this live discussion featuring Liam Dickson from Handshake, Iker Lazlo from Outdoorsy, and Jeff Sakasegawa from Persona, to learn how to build trust and safety teams at any type and size of marketplace. Whether you're flying solo at your startup or trying to figure out how your growing team can work better with risk, legal, and product, hear from real trust and safety experts on the strategies they deployed to establish, grow, and evolve their teams.