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Schedule & Agenda

Welcome to the schedule of events for the Marketplace Risk Management Conference (MRMC). Check out the logistics page to learn more about hotels, public transportation, parking, and tourists  attractions. 

Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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AGENDA

2025 Past Agenda

Focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms.

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Schedule of Events (May 12 -14 2025)

 

Monday, May 12th
1:30 PM - 5:00 PM: Bootcamp (marketplace only)
5:00 PM - 7:00 PM: Welcome Reception and Bulletproof Your Marketplace Book Launch Party at Convene!

 

Tuesday, May 13th

8:00 AM - 9:00 AM: Check-in and Registration
9:00 AM - 10:00 AM: Keynote
10:00 AM - 5:00 PM: Sessions
5:00 PM - 7:00 PM: Networking Reception at Convene
7:00 PM - 9:00 PM: Dine & Network Program

 

Wednesday, May 14th
8:00 AM - 9:00 AM: Check-in and Registration
9:00 AM - 4:00 PM: Sessions

Seyfarth Room

Leading Through Influence: Achieving your Trust and Safety Goals When You're Not the Final Decisionmaker

May 14, 2025

- Andrew Boos, Senior Director Marketplace Strategy and Operations, Artsy
- Alexandra Popken, Vice President of Trust & Safety, WebPurify

From:

11:30 AM

To:

12:00 PM

Trust and Safety teams often face friction when business goals and risk objectives seem at odds—whether it's meeting KPIs constrained by revenue strategies, advocating for product fixes that don’t make the roadmap, or enforcing compliance that feels like red tape. This session explores strategies to secure buy-in across all levels, from executives to frontline teams. We’ll discuss risk mapping, relationship-building with revenue leaders, and positioning Trust and Safety as a strategic ally, not a blocker. Attendees will leave with actionable insights to embed risk management seamlessly into company goals, ensuring long-term success.

LegitScript Room

Terms of Use 101 – Clickwraps and Current Issues, including B2B Terms

May 14, 2025

- Julia Breyer, Deputy General Counsel, Instawork
- Shailika Kotiya, Partner, McGuire Woods

From:

11:30 AM

To:

12:00 PM

Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure.

Incognia Room

Building Buy-In: Getting Trust & Safety Started in Your Organization

May 14, 2025

- Jessica Ballard, VP- Risk, Claims, CX, Outdoorsy / Roamly
- Sarika Oak, Senior Director, T&S Operations, Udemy
- Kimmie Restificar, Sr. Director, Operations, Clutch

From:

12:15 PM

To:

12:45 PM

Trust & Safety is essential for any marketplace—but how do you get leadership to invest when there’s no formal T&S function yet? In this session, we’ll explore strategies for building buy-in, securing resources, and making the case for your first dedicated T&S hire. Drawing from real-world experience, we’ll discuss how to identify early risks, leverage cross-functional partnerships, and expand T&S beyond initial touchpoints like reviews. Whether you're starting from scratch or scaling an emerging function, you'll walk away with actionable insights to position T&S as a business imperative—not just a nice-to-have.

Checkr Trust Room

Legal Landscape Governing Generative AI & Your Marketplace Platform

May 14, 2025

- Julia Breyer, Deputy General Counsel, Instawork
- Elana Freeman, Head of Legal, Swing Education
- Grace Yang, Partner, Conrad | Metlitzky | Kane

From:

12:15 PM

To:

12:50 PM

Join us for an interactive panel discussing legal implications of marketplace AI integrations. AI promises greater insight into company trends based on data analytics, more personalized recommendations for users, less friction associated with interactions, and improved customer service experiences. But there are also risks, including the potential for inefficient investment, erosion of trust, and regulatory scrutiny - especially when it comes to algorithmic discrimination. Explore best practices to help you issue-spot the risks and balance them with benefits of AI integrations for your company.

LegitScript Room

Incident Response Best Practices

May 14, 2025

- Stephen Fusco, Data Privacy Officer & Senior Counsel, Danone
- Jeremy Gottschalk, CEO & Founder, Marketplace Risk
- Kristin Kupiec, Manager, Critical Investigations Unit, DoorDash

From:

12:15 PM

To:

1:00 PM

Incidents and legal threats are inevitable, no matter how strong your trust and safety policies may be. This session offers a comprehensive roadmap for preparing for and responding to such events, with an emphasis on centralized monitoring and preserving critical information. We’ll cover how to engage users, media, law enforcement, and attorneys effectively — with empathy and timeliness — and share practical tips for handling user complaints, social media crises, and legal inquiries, all while maintaining a solid legal posture. Attendees will walk away with strategies to turn tough situations into opportunities to strengthen trust and safety.
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