New product launches are exciting, but also risky. Account takeovers and payment fraud can derail even the most anticipated release. This session provides a launch management framework for Trust & Safety and Product teams to mitigate fraud, marketplace risk, and drive revenue growth through our risk assessment framework, automation strategies, and real-time monitoring tools.

As global marketplaces continue to expand, the risks associated with scale, technology, and regulatory compliance are evolving rapidly. In this session, Wale Ayantoye will explore how the rise of digital commerce and AI-driven platforms is reshaping marketplace risk management. He will discuss the importance of understanding user behavior, the role of machine learning in transaction monitoring, and why KYC/KYB remains a critical safeguard. This session will also address the challenge of balancing speed and efficiency with caution, ensuring that marketplaces can scale securely without compromising trust or innovation.

As the European Accessibility Act (EAA) takes effect in June 2025, global organizations must ensure their digital products and services meet accessibility requirements—regardless of where they’re based. This session will explore key aspects of the EAA, how it differs from past regulations, and what businesses must do to comply. We’ll cover accessibility trends in the U.S., legal and compliance strategies, and how accessibility can not only mitigate risk but also unlock new user and market opportunities.

Marketplace businesses face increasing scrutiny regarding customer disputes. This panel brings together experts to discuss the legal, regulatory, and policy challenges of building effective customer resolution systems. Panelists will examine key areas such as platform liability, consumer protection laws, and the impact of dispute resolution on government affairs strategies. Attendees will gain valuable insights on how to design dispute processes that minimize legal risk, comply with evolving regulations, and shape a positive policy environment.

A marketplace thrives on quality sellers, attracting buyers and maintaining trust. Fraudsters exploit restaurants through impersonation, account takeovers, chargebacks, and refund abuse, causing financial and reputational harm. This session covers key fraud risks restaurants face and how Grubhub protects them using KYB controls, device intelligence, behavioral analytics, and additional risk indicators. Attendees will learn proactive fraud prevention and abuse detection strategies. We’ll also delve into large-scale phishing attacks that have compromised thousands of seller accounts and devices globally and explore how to stay ahead of emerging threats to safeguard sellers.