On Demand

In this session, we will explore the intersection of artificial intelligence (AI) and antitrust laws in the United States. As AI becomes integral to business operations, it raises significant antitrust concerns. We will discuss how AI can potentially facilitate collusive behavior, such as price-fixing through shared algorithms, and how it might entrench market dominance by large firms, stifling competition and innovation. We will also examine recent actions by the Federal Trade Commission (FTC) and the Department of Justice (DOJ) to address these issues, highlighting key cases and regulatory responses. Attendees will gain insights into the legal landscape, practical implications for businesses, and strategies to ensure compliance while leveraging AI's benefits. This session aims to equip privacy professionals with the knowledge to navigate the complex challenges posed by AI in the context of antitrust laws. Speakers: - Heather M. Burke, Partner, Faegre Drinker - Stephen Fusco, Data Privacy Officer & Senior Counsel, Danone - Mary Hershewe, Associate, Faegre Drinker

As the trust & safety landscape evolves, so do the qualities that define exceptional hires. This session will explore what makes a truly great T&S team member beyond just technical expertise — diving into the balance of empathy, resilience, and sound decision-making. Learn how to vet candidates for integrity, discretion, and crisis response, while also navigating the shifting dynamic between human judgment and AI automation. Walk away with actionable insights to strengthen your team in an increasingly complex environment. Speakers: - Jessica Ballard, VP- Risk, Claims, CX, Outdoorsy / Roamly - Kristin Kupiec, Manager, Critical Investigations Unit, DoorDash

Fake accounts weaponize marketplaces, manipulating economics and shattering consumer trust. Beyond mere nuisances, these synthetic identities fund criminal enterprises and even facilitate human trafficking through dating sites. Frank Teruel will expose the lucrative underworld fueling this epidemic. The speaker will dissect critical vulnerabilities across the entire customer journey and reveal countermeasures to disrupt attack patterns. Drawing on experiences from the front lines of bot-fighting, Frank will share the latest threat intel so attendees can understand the TTPs and dismantle these threats before they compromise a platform’s integrity. Speaker: - Frank Teruel, Chief Operating Officer, Arkose Labs

This session explores how social and financial platforms can collaborate to combat the growing threat of pig butchering scams. We’ll analyze how fraudsters exploit social engineering and financial loopholes, highlighting case studies and cross-industry vulnerabilities. Key learning points include identifying early warning signs of scams, leveraging shared intelligence between platforms, and implementing joint fraud prevention strategies. Attendees will gain actionable insights on fostering collaboration, deploying advanced detection tools, and educating users to build a unified front against these schemes. Together, we can enhance trust, safety, and resilience across industries to stop pig butchering at its source. Speakers: - Scott Bright, Founder & CEO, BrightCheck - Nic McKinley, Founder & CEO, Ten Point Data - Erin West, Founder, Operation Shamrock

In today's fast-evolving gig economy, mastering trust and safety is essential for driving growth. From onboarding new users to mitigating fraud and risk and managing disputes, integrating diverse digital and offline insights is key to building a top-tier service for consumers, workers, and peer-to-peer providers alike. Join TransUnion and Turo, a leading peer-to-peer car sharing service, for an engaging panel discussion on the importance of integrating comprehensive data signals, models, and investigative tools into your trust and safety strategies. Explore how these layered data sources can transform operations and drive more efficient, secure, and streamlined user experiences. Speakers: - Cecilia Seiden, Vice President - Retail, Ecommerce, and Marketplace Strategy, TransUnion - Mitchell Young, Vice President, Diversified Markets, Risk & Identity, TransUnion

As gig and marketplace platforms scale, account integrity for couriers, drivers, and users is critical to unlocking growth, reducing risk, and maintaining trust. This panel explores how strong identity and integrity signals impact insurance strategy, cost reduction, and new revenue opportunities. We’ll dive into the operational and fraud-related implications of account abuse, and highlight how cross-functional collaboration—spanning risk, product, operations, and engineering—can drive real impact. Panelists will share internal processes, technology approaches, and lessons learned in building resilient, trustworthy platforms at scale. Speakers: - Joe Midtlyng, Director of Enterprise Accounts, Incognia - Garrett Olson, Head of Insurance & ERM, Wolt

Marketplaces and other online platforms must constantly revisit and stress test their policies to ensure they are properly mitigating risk while providing sufficient room for growth. But what happens when a new regulation or trend upends those policies? In this panel discussion with industry leaders, we talk about how to use targeted intelligence to shape your decisions and manage your risk, including: developing a regulatory framework for high-risk products that includes enforcement awareness; understanding the way in which data, monitoring, and policy inform and refine each other; and tackling evasion tactics for repeat offenders and networks. Speakers: - Ted James, Associate Counsel, LegitScript - Luca Jarone, Marketplace Solutions Consultant, LegitScript - Nuri Nusrat, Regional High Harm Policy US/CA, TikTok

It's a good time to be an online marketplace. Global sales have doubled from $2 trillion to $4 trillion in just 6 years. 400,000 businesses are being formed in the U.S. every MONTH, and for many, one of the first steps those newly-formed businesses take is to set up their marketplace storefronts. But there's a problem. Most marketplace onboarding programs are built around individual sellers, even as marketplaces attract more professional sellers—and imposters—as they grow. Fraudsters are increasingly exploiting this gap in identity verification with synthetic identities that can be extremely difficult to spot. This panel will discuss the rise of synthetic identity fraud, the unique business risks that individual identity verification overlooks, and the strategies marketplaces can adopt to detect and mitigate these risks to their online communities. Speakers: - Andrea Hong, Product Lead, Middesk - Kimmie Restificar, Sr. Director, Operations, Clutch

This panel explores how Trust & Safety teams can leverage generative AI to enhance user protection. The panel will discuss best practices for real-time AI deployment across marketplaces including use-case selection, prompt engineering, and model evaluation. Specifically, we will discuss identifying use cases such as multi-modal moderation and long-form conversation analysis. We will also discuss how to best prompt-engineer models.. Finally, we will present a detailed framework that outlines key success metrics on how to make data-driven decisions regarding model deployment. Speakers: - Talha Baig, Product Manager, Hive AI - Pete Hamblett, Sr Technical Product Manager, Match Group - Theodora Skeadas, Community Policy Manager, DoorDash

The fraud prevention arms race has pushed companies to hoard data—but more isn’t always better. This session challenges the assumption that volume equals value, revealing how fraudsters exploit the blind spots in massive, low-context datasets. We’ll explore why high-trust, high-context signals—those with clear provenance and behavioral depth—deliver sharper, faster fraud detection. Attendees will learn how to move beyond consortium-based noise toward precision insights that scale, and why the next generation of fraud solutions will be won by those who prioritize data quality over data quantity. Speakers: - Husnain Bajwa, SVP of Product, Risk Solutions, Seon - Nick Gunn, SVP, Revenue, Seon - Rod Schultz, CEO, Bolster AI - Theodora Skeadas, Community Policy Manager, DoorDash

Transnational organized crime has embedded itself into the global digital economy, operating at an industrial scale to execute sophisticated scams that are draining a generation’s wealth. As platforms, governments, and users struggle to keep pace, the threat continues to evolve — and accelerate. In this powerful opening session, we’ll explore why the problem is far more complex than it appears on the surface. Drawing on real-world data and frontline insights, we’ll uncover the scale, structure, and tactics of organized scam operations — and more importantly, spotlight actionable solutions that marketplaces and digital platforms can deploy today to disrupt this growing threat. Speakers: - Erin West, Founder, Operation Shamrock

Gig platforms face growing exposure to risk, from shifting insurance regulations and rising crash liability to customer experience disruptions that hurt trust. In this session, Cambridge Mobile Telematics (CMT) and DoorDash team up to explore how gig platforms can use leading-edge technology and data-driven tools to reduce risk by improving driver safety, increasing platform trust, and staying ahead of legal and regulatory pressures. Speakers: - Brendan Bellefeuille, Senior Sales Director, Cambridge Mobile Telematics - Theodora Skeadas, Community Policy Manager, DoorDash

New earners—like couriers, drivers, and taskers—fuel gig-economy marketplaces. But clunky onboarding drives up costs, blocks qualified applicants, and still lets fraudsters slip through. So how do you stay fast, fair, and fraud-resistant? Smarter onboarding. Join Taskrabbit, Yardstik, and Persona as they share actionable tips and real-world strategies for rethinking onboarding—especially in today’s fraud-heavy landscape. You’ll learn how leading marketplaces are using real-time signals, dynamic ID verification, and adaptive background checks to cut costs, expand access, and keep bad actors out. Speakers: - Josh Cutler, Chief Technology Officer, Yardstik - Sidra Khan, Manager, Compliance & Risk, Taskrabbit - Laura Milanez, Head of Solutions Engineering, Persona

Fraud isn’t just a game of cat and mouse anymore—it’s a business. From phishing kits to gen AI tools, the barrier to entry for fraud has never been lower. In this session, Elena Michaeli (Director of Fraud & Risk, WebPurify) and Eduardo Pires (Head of Industry, Incognia) unpack the growing ecosystem of Fraud-as-a-Service (FaaS), where pre-packaged tools, step-by-step guides, and subscription models empower even novice bad actors to launch sophisticated attacks at scale. We’ll explore: - The evolution of fraud tooling including gen AI, app cloning, virtualizers and image injection - Real-world examples of FaaS being used to exploit gig economy platforms - How companies can adapt their defenses to combat increasingly sophisticated tooling Whether you're on the front lines of fraud prevention or shaping risk strategy, this session will help you understand the infrastructure powering modern fraud—and what it takes to prevent it. Speakers: - Elena Michaeli, Director of Fraud & Risk, WebPurify - Eduardo Pires, Head of Industry, Incognia

Learn from each others' policies and tools for finding and removing unsafe content, in particular content that may infringe third-party IP rights and unsafe content like nudity and AI deepfakes. Discussion of new tools attendees are using, in particular AI. Share experiences on how attendees manage the full spectrum of litigation risk from UGC, including establishing a factual record, operating within legal safe harbors for online intermediaries, averting litigation through de-escalation, settlement strategy, e-discovery, summary judgment, and appeal. Speakers: - Carl Hinrichsen, Chief Revenue Officer, WebKyte - Karine Mellata, Co-Founder & CEO, Variance - Jimmy Toy, Chief Legal Officer, Articore Group

The explosive rise of GLP-1 weight-loss drugs like Ozempic and Wegovy has fueled a surge in illicit sales and marketing practices online. This session will explore the rapidly shifting regulations around compounded and off-label products, risks associated with counterfeit GLP-1 products, and the tactics used by bad actors across marketplaces, social media, and merchant websites. Attendees will learn how to detect red flags, build pre-screening and monitoring strategies, and stay ahead of regulatory shifts to protect their platforms from abuse and enhance consumer safety. Speakers: - Ted James, Associate Counsel, LegitScript - Luca Jarone, Marketplace Solutions Consultant, LegitScript

How does a small-to-midsize marketplace gain competitive advantage in a world dominated by huge players? By leveraging technology. Bonanza’s goal is to build personalized experiences and genuine partnerships with sellers, offering them a platform with a full complement of streamlined, cost-effective services including marketplace, operations, payments, and more. By pinpointing problem products with technology-driven solutions, Bonanza is able to automate risk management, which enables the platform to grow without sacrificing trust and safety. This session highlights the importance of strategic technology integration in maintaining compliance, protecting ecommerce brands and consumers, and enabling scalability. Join us to learn more about how AI-driven technology is fueling growth for marketplaces of all sizes. Speakers: - Fernando Castellanos, CRO, EverC - Quincy Faison, CEO, Bonanza

KYC isn’t just failing—it’s enabling long-term fraud. Fraudsters exploit static identity checks to create, recycle, and resell accounts, sustaining large-scale fraud rings.AI-powered fake documents, stolen and recycled credentials, and device manipulation keep fraudulent accounts active and undetected. This session uncovers how fraudsters turn outdated KYC into an asset and how platforms can leverage AI-powered fraud intelligence to track, disrupt, and prevent account recycling. Key Takeaways: (1) How fraud rings use AI to recycle, resell, and re-use fraudulent accounts; (2) Why static KYC models create blind spots that enable long-term fraud; and (3) AI-driven solutions for detecting account recycling and shutting down fraud loops. Speakers: - Shivendra Kishor, Sr. Director, Fraud, Abuse, Identity & Reconciliation, Instacart - Ranjan Reddy, Founder & CEO, Bureau - Gagan Sekhon, Director of Product Manager, Upgrade

Talk, we present how large language models (LLMs) break the cycle of “tradeoffs and sadness” by delivering both scale and nuance. By harnessing advanced natural language processing techniques, LLM-based systems match or exceed human-level accuracy without sacrificing efficiency. We’ll explore how to train, integrate, and supervise these systems for real-time policy enforcement across languages, platforms, and cultural contexts. Attendees will also learn powerful, concrete strategies for ensuring fairness, transparency, and reliability, all while staying ahead of constantly evolving risks. Speakers: - Ben Guzovsky, Member of Technical Staff, SafetyKit - Kendrick McDonald, Marketplace Policy Manager, Etsy

Today's marketplace scams have evolved far beyond simple fraud, now including sophisticated buyer-seller collusion rings, account takeovers, payments and shipping/returns fraud. With money moving quicker than ever, today’s scammers operate faster than many marketplaces can detect and easily bypass the vigilance of savvy consumers. In this session, OfferUp and DataVisor will share real-world marketplace risks and practical approaches to combat them. We'll explore detection strategies including scoring systems, rules implementation, and how AI-powered technology works in real-time to identify suspicious patterns across seemingly unrelated accounts. You'll leave with actionable insights that strengthen your marketplace defenses. Speakers: - Steve Knopf, VP, Product Strategy, DataVisor - Nicole Pauls, Senior Principal Product Manager, OfferUp

In an era dominated by AI and rapid technological advancements, online marketplaces are dealing with increasing waves of impersonators, fraudsters, bots, scams, and inappropriate content. These elements not only create significant challenges for online marketplaces, but also erode trust in online interactions and weaken consumer confidence in established brands. Speakers: - Noam Livnat, Group Manager, Payments Risk Product Management, Google - Tejas Morabia, Head of Engineering - Buyer Risk, eBay - Catherine Porter, CBO, Prove

In today's evolving digital landscape, robust risk mitigation is crucial. This session explores advanced background screening practices for platform safety. Equifax and ClearStar experts will discuss data-driven enhancements like refined identity verification and dynamic risk assessments. Learn how faster, more reliable data, continuous monitoring, and innovative screening strategies can help navigate changing regulations and build trust. Attendees will gain better insights into refined screening's benefits for platform integrity amid evolving threats. Speakers: - Brittany Adams, Vice President of Risk Intelligence, Equifax - Derek Jones, Vice President of Product Management, Equifax - Lydia Wray, Vice President of Product Management, ClearStar