Customer and partner disputes in business are inevitable, but the things a marketplace does before, during, and after a dispute are critical to maintaining the relationships that these businesses rely on to grow and succeed. In this presentation, Rich Lee and Collin Williams, co-founders of New Era ADR (and Collin, a former GC of Reverb, a marketplace company acquired by Etsy) will share how marketplaces can resolve conflicts efficiently while maintaining trust between buyers, sellers, and platform operators. Along with other panelists, they will explain how to protect reputations and preserve valued relationships while preventing disputes from escalating publicly.

The rise of generative AI demands a paradigm shift in identity verification. This talk will present cutting-edge AI-powered solutions to detect and prevent GenAI fraud. We'll cover techniques like machine learning for document analysis, advanced liveness checks, and multi-layered verification strategies. Key takeaways include understanding how to leverage AI to fight AI and secure the future of online trust.

Fake accounts weaponize marketplaces, manipulating economics and shattering consumer trust. Beyond mere nuisances, these synthetic identities fund criminal enterprises and even facilitate human trafficking through dating sites. Frank Teruel will expose the lucrative underworld fueling this epidemic. The speaker will dissect critical vulnerabilities across the entire customer journey and reveal countermeasures to disrupt attack patterns. Drawing on experiences from the front lines of bot-fighting, Frank will share the latest threat intel so attendees can understand the TTPs and dismantle these threats before they compromise a platform’s integrity.

Hosted by SEON: Take this time to visit the exhibitor space and connect with the solution providers and vendors on site. Explore the latest innovations in trust & safety, risk management, and legal compliance — all designed to help protect your platform, your users, and your business. Discover essential tools, build valuable connections, and stay ahead of emerging risks.

As the trust & safety landscape evolves, so do the qualities that define exceptional hires. This session will explore what makes a truly great T&S team member beyond just technical expertise — diving into the balance of empathy, resilience, and sound decision-making. Learn how to vet candidates for integrity, discretion, and crisis response, while also navigating the shifting dynamic between human judgment and AI automation. Walk away with actionable insights to strengthen your team in an increasingly complex environment.