Marketplace Trust & Safety, fraud, and compliance teams increasingly rely on AI to make high-impact decisions affecting user access, livelihoods, and regulatory exposure. Yet many governance failures are not model failures, but accountability failures—automation obscures ownership, rationale, and uncertainty. This session reframes AI governance as judgment infrastructure, not automated enforcement. Drawing on experience building large-scale marketplace integrity systems, the talk shows how defensible governance emerges from workflow design: where AI should surface risk, where automation must stop, and which decisions require explicit human ownership. Attendees will leave with a practical framework for designing AI systems regulators, operators, and marketplaces can defend.

A high-impact discussion that explores the key forces shaping online marketplaces in 2026. In this opening session, members of the Marketplace Risk Advisory Board will offer expert insights into the trends, threats, and transformations redefining our industry. Structured as a fast-paced and engaging panel, the conversation will spotlight three core pillars of marketplace operations, each representing a vital area of risk, resilience, and growth.

Fraud is never just “out there.” For modern marketplaces, risk lives everywhere: in internal tools, in outsourced operations, and at the edges of the platform where sophisticated external actors test every control. At the same time, vendors and partners operate under commercial pressure, staff turnover, and incentive structures that can make them vulnerable to mistakes—or, in rare cases, misconduct and corruption. This panel will explore fraud as an end-to-end ecosystem problem, not just a point solution or a “T&S issue.” We will examine how fraud surfaces across three layers: In-house: employees with privileged access, policy discretion, and deep system knowledge. Outsourced / Vendors: BPOs and third parties who handle reviews, support, or operations, often with high access and lower visibility. External Bad Actors: organized fraud rings, opportunistic users, and third-party toolkits constantly probing for weaknesses.

In today’s fast-paced business environment, leaders face unique challenges in building and sustaining high-performing teams while maintaining agility and fostering cross-functional collaboration. This panel brings together experienced leaders from diverse industries to share their strategies, lessons learned, and insights on navigating high-velocity markets. Attendees will walk away with actionable advice to elevate their leadership approach and drive team success in rapidly changing environments.

Marketplaces face threats other sectors don't: Attempts to onboard fake sellers at truly industrial scales. Criminals mass-produce business licenses, certificates of incorporation, product certifications, and more, turning one forged document into thousands of variants. With 170M+ documents processed, Resistant AI's data shows marketplaces are outliers in volume, sophistication, and velocity of fraud attacks. Join Senior Solutions Engineer Nico Martinez as he shares lessons from 5 years on the front lines: - Why marketplaces face unique fraud challenges - Template reuse patterns behind serial document fraud - How criminals iterate at speed to bypass detection - How adaptive controls match fraudster velocity without blocking legitimate sellers