When a client asked us to identify the person behind a major crypto fraud, we had nothing but a wallet address and a rumor that he owned two Chihuahuas. This presentation explains how we cracked the case using a blend of traditional investigative tradecraft and cutting-edge technology, tracing the journey from in-depth interviews and Wayback Machine archives to facial recognition and property records. Attendees will learn practical OSINT techniques, the realities and limitations of facial recognition, and how to leverage the “transparency” of digital markets, ultimately showing how a single archived photo—and a barking dog—helped close the case.

AI is giving marketplaces the ability to add value in entirely new ways. Examples include enhancing fraud and risk detection, streamlining content, improving matching, and engaging with buyers and sellers more dynamically. These capabilities can strengthen the trust marketplaces have with their customers by delivering more consistent user experiences, increasing confidence in transacting with other participants, and reducing the impact of bad actors. However, this expanded use of AI could also erode trust, by returning inaccurate or biased information, introducing new privacy concerns, or simply removing humans from the equation. In this session, we will explore the ways marketplaces are using AI to enhance trust and discuss how they can implement these capabilities without undermining the customer confidence they depend on.

Connect with fellow attendees after a full day of insightful sessions and world-class speakers at the Networking Reception, hosted by Seyfarth Shaw LLP. This reception is a great opportunity to unwind, continue meaningful conversations, and build new relationships in a relaxed setting. Be sure to exchange contact details and make the most of the connections you build during the event!

Be sure to check in early to connect and network with other attendees over breakfast!

Returns fraud has changed shape. What used to be a cost of doing business is now a strategic threat: $103 billion in fraudulent returns and claims in 2024, organized rings, AI-accelerated, growing in subcategories like abusive returns at 64% in sixteen months. The tactical responses retailers reach for (tighten policies, inspect more, push the cost to vendors) punish honest customers without slowing the rings. This session reframes the problem the way TSA reframes airport security: the goal is not to eliminate threats. It is to let people fly safely. For retail, that means letting the 98% of honest customers buy and return with confidence while still catching what gets through. Andy Ruben, CEO of Clarity, opens with a live demonstration that has to be seen to be understood. A practitioner conversation follows with senior risk leaders on what the integrated, risk-tiered response looks like in the field.