As platforms scale, payment failures increasingly surface as trust, safety, and abuse issues — yet most organizations still manage them in silos. This panel brings together leaders from marketplaces and fintechs to explore how disputes, payment friction, and fraud intersect with trust and safety operations. Panelists share real-world examples of where ownership breaks down, what risks emerge, and how the rise of AI agents is creating new grey zones in consumer disputes. Attendees will learn why payments data is critical to trust and safety decisions, and practical ways to align payments, risk, and trust teams at scale.

Take this time to visit the exhibitor space and connect with the solution providers and vendors on site. Explore the latest innovations in trust & safety, risk management, and legal compliance — all designed to help protect your platform, your users, and your business. Discover essential tools, build valuable connections, and stay ahead of emerging risks.

Autonomous AI shopping agents are quickly becoming the norm, handling discovery, selection, and checkout across marketplaces with minimal human input and reshaping how online transactions are initiated and completed. As “agentic commerce” grows, traditional fraud controls built for human behavior struggle to detect high-velocity, cross-platform activity that enables synthetic identities and large-scale abuse. This talk introduces “The Identity Gap” between human-centric risk systems and the need to verify autonomous agents at the point of intent and payment, and explores solutions such as agent authentication, auditability, real-time risk scoring, and standardized protocols. Attendees will learn how verifiable agent identity and scoped permissions can improve fraud prevention, accountability, and secure, low-friction commerce.

As fraud tactics evolve, marketplaces are increasingly turning to step-up challenges to strike a balance between conversion and risk. In this fireside chat, Dyneti’s CEO and a DoorDash engineering leader on the risk team will walk through step-up challenge usage at DoorDash. Attendees will leave with a practical framework for evaluating step-ups in their own flows, and insight into how high-scale platforms orchestrate real-time risk decisions without breaking user trust.

This session makes the case for AI-native content moderation designed to eliminate categories of work entirely, not just make human review cheaper and faster. We'll cover how current AI tools work, the highest-value use cases at the content and account level, the build-vs-buy decision, how moderation fits within a broader content management ecosystem to drive revenue, and how agentic pipelines and tool interoperability will continue to shape how digital platforms manage UGC risk. For trust and safety professionals who want to know what's possible now and how to build for what's coming.