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Marketplace Risk New York Conference 2024

2024 AGENDA WILL BE PUBLISHED SOON

Schedule of events:

PAST AGENDA from #MRMC24 | May 14 - 16th

Convene

May 14, 2024

From:

5:00 PM

To:

7:00 PM

Welcome Reception Sponsored by Elephant

Join fellow attendees at the Welcome Reception as we kick off the start of the 2024 Marketplace Risk Management Conference, hosted at Convene. As the sun descends over the city skyline, we extend a warm invitation to join us at the Welcome Reception — a laid back networking reception with old friends and new. This first event will unite global thought leaders, innovators, operators and experts, all driven by a shared goal to explore, innovate, and shape the future of marketplaces and digital platforms.

TBD

May 14, 2024

From:

7:00 PM

To:

9:00 PM

Advisory Board Dinner

Vista Gallery

May 15, 2024

From:

8:00 AM

To:

9:00 AM

Check In & Networking Breakfast

Be sure to check in early to connect and network with other attendees over breakfast!

Zurich Room

May 15, 2024

From:

9:00 AM

To:

9:40 AM

Opening Session: Using Markets to Combat Misinformation

- Marshall Van Alstyne, Questrom Professor of IS, Boston University

How can modern digital marketplaces mitigate the promotion of false and misleading information without affecting the volume and quality of user-generated content? What if we could reduce the flow of misinformation with no censorship and no central authority judging truth? We present a novel mechanism designed to create a meta-layer of platform governance on existing platforms that affords providers the ability to elevate credible claims in an information-dense online ecosystem. Content moderation is economically self-sustaining. Our solution, informed by a decade of theory and practice in building digital platforms, has shown promising results in both, large online survey experiments, and interactive online marketplace experiments, providing evidence of its efficacy among nearly four thousand responses from surveyed users. This solution is platform-agnostic, significantly limits the production of misleading and false claims, and increases the likelihood of sharing credible information in line with regulatory compliance. This talk will discuss the causes of online harms and a market mechanism to address them, in particular, the fake news challenges on social media, advertising, and e-commerce markets. For the modern digital marketplace, harms are better cognized as decision errors and externalities producing "market failures." We demonstrate how our introduction of truth warrants corrects market failures by affording users the ability to make financially-backed credible claims, increasing their reach, without imposing constraints on free speech. Our online experiments with nearly 4,000 responses from surveyed users in a social media setting, and an interactive e-commerce marketplace simulations, showcase that this successfully reduces misleading claims, and provides a self-regulating, financially beneficial intervention for digital platforms.

LegitScript Room

May 15, 2024

From:

9:00 AM

To:

9:40 AM

Opening Session: Tell Me You've Heard about Pig Butchering

- Erin West, Deputy District Attorney, Santa Clara District Attorney’s Office

We can no longer afford to ignore pig butchering, an industrial scale romance scam/investment scheme. You've all received one of those texts that appear to be directed to the wrong number. In this session, you'll learn who is sending that text, where it is coming from, and how transnational organized crime is at the heart of this scamdemic costing the world billions and billions of dollars.

Zurich Room

May 15, 2024

From:

9:50 AM

To:

10:30 AM

The Need to Protect Minors: Regulations, Legislation, and Product Design

- Nadia Daley-Blake, Lead Counsel, Outschool
- Garient Evans, Senior Vice President of Product Development, Enformion
- Charlotte Lunday, Senior Associate, Hintze Law
- Heather Stewart, Managing Director, Red Maple Strategies

This session explores legal and policy developments aimed at tackling children’s privacy and online safety to help marketplace counsel and technology teams develop cohesive strategies in the face of legal uncertainty. Panelists will provide a high-level summary of existing children’s online privacy and safety laws, an update on California's Age Appropriate Design Code litigation, and legislative efforts to close the gaps between existing law and legal challenges to those laws.

LegitScript Room

May 15, 2024

From:

9:50 AM

To:

10:30 AM

Developing A Multifaceted Approach to Payments-Related Risks on Platforms

- Wale Ayantoye, Vice President Risk Management, Flutterwave
- Kristine Demareski, Global Head of Payment Services, Genpact
- Luca Jarone, Marketplace Solutions Consultant, LegitScript

The huge growth in online payments has escalated financial crime and payments risks. As well as regulatory compliance issues, there’s increased legal and reputational risks as consumers fall victim to more fraudulent activities and scams. The panel will explore proactive measures online platforms can take to navigate the intricate intersection of payments risks with traditional trust and safety content moderation strategies. We’ll discuss the crucial role of collaboration with external partners to extend conventional content moderation to encompass fraud detection and identify hidden risks.

Plaid Room

May 15, 2024

From:

9:50 AM

To:

10:30 AM

Leveraging AI for Trust & Safety Beyond Content.

- Jessica Ballard, VP, Risk & Claims, Outdoorsy
- Matthew Hertz, CEO, Elephant
- Michelle McCombs, Vice President, Safety & Experience, HopSkipDrive

Join industry experts as they discuss the expanded role of AI in Trust & Safety beyond content. This panel will explore the framework of the actors themselves and how to consider using AI to evolve your Trust & Safety teams. The discussion will revolve around different ways different companies have approached this. Additionally, the panel will examine the use of AI to identify typical behaviors of users, which can be used to profile individuals to determine if they are likely to be good members of the platform or if they pose a risk.

Incognia Room

May 15, 2024

From:

9:50 AM

To:

10:30 AM

Guardians of Growth: Fighting Promotion Abuse and Redefining Fraud Prevention

- Gustavo Cruz, Group Product Manager - Fraud Prevention, iFood
- André Ferraz, Co-Founder & CEO, Incognia
- Alejandro Stein, Fraud Prevention Executive, Former Global Head of Payments, Fraud and Partners
- Dolly Sureka, Vice President & Head, Assurance & Business Advisory, Swiggy

Dive into the pressing challenge of promotion abuse in the gig economy, a critical issue impacting the $218 billion US food delivery market. As industry leaders face losses of up to $1.5 million monthly due to fraud, this session highlights innovative strategies and technologies combating this threat and safeguarding businesses and trusted users. Join this session as we explore the vital cooperation between fraud prevention and growth strategies and incentives to acquire new customers and maintain the loyal ones. Discover how cutting-edge device recognition and secure transaction technologies are transforming fraud prevention from a cost center into a revenue generator, enhancing customer trust and their overall experience, gaining insights into practical solutions for real-world challenges, preparing your organization to thrive in an era where defending promotions is critical to marketplace prosperity.

Zurich Room

May 15, 2024

From:

10:40 AM

To:

11:10 AM

TBD

LegitScript Room

May 15, 2024

From:

10:40 AM

To:

11:10 AM

Empowering Your Business through Strong Risk Management & Insurance Programs

- Gary Adamson, Pricing Actuary, Apollo Ibott
- Aaron Ammar, Co-Founder & CEO, Brightside
- Jessica Ballard, VP, Risk/Claims, Outdoorsy / Roamly
- Garrett Johnston, Senior Vice President, Newfront

In today's dynamic marketplace landscape, companies operating as platforms face a myriad of risks, ranging from rising insurance costs to complex insurance jargon and everything in between. This panel discussion aims to shed light on the critical importance of implementing robust risk management and insurance programs to safeguard marketplace businesses like Outdoorsy, and many others. Through insightful discussions and practical examples, we will explore various facets of risk management and insurance tailored specifically to marketplace platforms.

Plaid Room

May 15, 2024

From:

10:40 AM

To:

11:10 AM

Expert Panel: Successfully Outsmarting Account and Platform Fraud

- Mark Batchelor, CTO and Co-Founder, Verosint
- Calvin Locklear, Director of Product, DAT Freight & Analytics
- John Tolbert, Director of Cybersecurity Research, KuppingerCole Analysts

B2B and B2C marketplaces are under attack from a wide range of account and platform fraud, including Account Takeover (ATO), account opening fraud, and many variations of fraudulent account scams, impersonations, transactions and collusions. Learn how to successfully overcome these threats with a diverse expert panel including a B2B marketplace leader, industry analyst specializing in marketplace fraud, and Fraud Intelligence Platform solution provider. You’ll gain practical advice and actionable steps to stop fraud while improving customer satisfaction and operating efficiencies.

Incognia Room

May 15, 2024

From:

10:40 AM

To:

11:10 AM

Protect, Prevent and Moderate: Strategies for Effective Content Moderation in Online Marketplaces

- Severo Guardado, (Formerly) Facebook and Pinterest, Director of Trust and Safety and Industry Lead
- Camilla Hegarty, SVP Practice Lead and Business Development, Teleperformance

A discussion/overview to show how to maintain marketplace Integrity and ensure listing and user interactions adhere to legal and ethical standards. The aim of the discussion is gaining insights from T&S content moderation leads on how they encourage positive engagement on the platform’s whist protecting the users having exposure to illegal items, hate speech, harmful content including scams and misinformation.

Zurich Room

May 15, 2024

From:

11:20 AM

To:

11:50 AM

Balancing Safety and Community: Strategies for a Secure Marketplace Platform

- Ross Gutierrez, Head of Enterprise Sales, Stream
- Ted Mann, CEO and Co-Founder, Collx

Join us for an illuminating fireside chat as we delve into the intricacies of CollX, a premier marketplace for trading card collectors. In this session, we'll explore CollX's evolution, from its inception to its current state, highlighting its key features and risk management strategies. Discover how CollX mitigates risks associated with trading card transactions, utilizing innovative AutoMod features and in-house moderation solutions. Learn about the pivotal role of Stream Chat in enhancing user safety and engagement, including the integration of CollXAI. Explore marketplace implications, upcoming developments, and future challenges, concluding with valuable insights and advice for marketplace platforms.

LegitScript Room

May 15, 2024

From:

11:20 AM

To:

11:50 AM

Scaling Trust & Safety Operations as Your Marketplace Grows

- Michael Dworsky, Co-Founder and CEO, Cove
- Alice Hunsberger, VP of Trust & Safety and Content Moderation, PartnerHero
- Alexandra Popken, VP of Trust & Safety, WebPurify

As your marketplace expands, adapting your trust & safety operations becomes crucial to maintaining a secure platform, supporting your users, and empowering your employees. In this session, experts who have spearheaded trust & safety operations, policy, and technology teams across diverse growth stages will offer actionable insights for your company's journey. We'll navigate through the choices between building in-house solutions or outsourcing, the strategic use of technology and automation, strategies for optimizing your operations teams, employing data-driven decision-making, cultivating valuable partnerships, and more. Our goal is to equip you with the tools and knowledge needed to nurture a thriving community of trust, ensuring your marketplace not only grows, but does so safely and effectively.

Plaid Room

May 15, 2024

From:

11:20 AM

To:

11:50 AM

Mobile Identity - The Simplicity they Want, and the Protection you Both Need

- Bart Goethals , Senior Solutions Engineer, Telesign

In today's world, there are more phone numbers than people. That's 11.7 billion cellular connections. Just about everyone – 9 in 10 people – has a phone number. The phone number, and the data it possesses, has become a universal standard for identity verification. Dive into strategies for prioritizing conversion alongside security, understand how mobile identity streamlines IDV and eKYC checks to reduce wasteful costs, and learn techniques to effectively flag potential fraud and high-risk phone numbers. Let’s take this opportunity to come together – under Chatham House Rule – and discuss our thoughts and insights on the issue of potential fraud and high-risk phone numbers. This will be an open discussion on: (1) Prioritize conversion and security; (2) Reduce wasteful IDV checks; and, (3) Flag potential fraudulent risks.

Incognia Room

May 15, 2024

From:

11:20 AM

To:

11:50 AM

Fraud-as-a-Service: GenAI and the Sophisticated Tools Used by Fraudsters

- Eduardo Pires, Global Head of Industry, Food Delivery & Ride-hailing, Incognia
- Guilherme Tong, Head of Fraud Prevention & Fintech Data, Freenow

Generative artificial intelligence, deepfakes and app cloners have gained prominence in recent months, causing millions of dollars in losses through fraud against financial institutions and retailers. In this lecture, we will present the latest malware and technological tools used by fraudsters to perpetrate large-scale fraud and delve into how each of these software functions, the primary challenges faced thus far, upcoming trends in fraud, and, most importantly, how institutions can defend themselves against these large-scale attacks. The session will discuss deepfakes, app cloners, emulators, virtualizers, image injection, and their impacts on fraud techniques such as fake accounts, voucher abuse, refund abuse, and identity fraud.

Zurich Room

May 15, 2024

From:

12:00 PM

To:

12:30 PM

Platform Revenue and Retention through Healthcare Solutions

- Daniel Gerow, GM, Gigsafe
- Garrett Johnson, Senior Vice President, Newfront
- David Pickerell, CEO, Para & GigSafe
- Farah Rehman, Head of Customer, Strategy & Execution, Life, Accident & Health, Zurich

A discussion based on recent insights about the needs, worries and goals of gig workers and their access to healthcare, and how it can create opportunities for revenue and retention for platforms.

LegitScript Room

May 15, 2024

From:

12:00 PM

To:

12:35 PM

Adapting Fraud Strategies for Evolving Marketplace Payment Systems

- Riya Jagetia, Fraud Product Strategy, Unit21
- Jacob Wilson, Director of Data and Analytics, Alto

In this insightful chat, we delve into the dynamic nature of fraud as it adapts to the integration of payments in marketplace environments. We will explore varying fraud trends, their impact on marketplaces with different business models, and the strategic approaches necessary to mitigate these risks. Attendees will gain valuable insights into the distinct challenges of fraud prevention in payment-centric marketplaces and practical strategies for fraud, trust and safety, and product development.

Plaid Room

May 15, 2024

From:

12:00 PM

To:

12:40 PM

Product, Pricing & Beyond: Trust & Safety's Positive Impact on Revenue

- Matthew Hertz, CEO, Elephant
- Tiffany Lin, Trust & Safety Consultant
- Guillem Pons, Director of Product Management, Rover
- Charles Zhu, Sr. Director of Underwriting & Actuarial, Roamly

Explore different ways for quantifying investments in trust & safety, tailored for effective communication with decision-makers. This panel brings together industry leaders to share innovative strategies and actionable insights, demonstrating how trust & safety initiatives can drive revenue growth and foster sustainable business success.

Incognia Room

May 15, 2024

From:

12:00 PM

To:

12:40 PM

From Reactive to Proactive: Mitigating Evolving Threats in the Marketplace

- Jack Gashi, Director of Enterprise, CHEQ
- Chris Horne, Director of T&S Investigations & Intelligence, Upwork

In this fireside chat, we’ll explore the path to building safer, more trusted marketplaces, including the biggest challenges in keeping marketplaces secure from cutting-edge threats, both human and bot-driven. During this session, we'll also cover: (1) How to move from reactive risk management to precise, proactive threat prevention; (2) Strategies for leveraging your existing tech stack to stay ahead of evolving threats; and, (3) Why industry-wide collaboration is necessary for the long-term viability of marketplaces.

Vista Gallery

May 15, 2024

From:

12:30 PM

To:

1:30 PM

Networking Lunch Sponsored by Sterling

Grab lunch with old friends and new colleagues in the Vista Gallery.

Zurich Room

May 15, 2024

From:

1:15 PM

To:

1:55 PM

Risk and Reward: Five Ways Marketplaces Are Improving Trust & Safety in 2024

- Deniz Ertan, Senior Director of Risk, eBay
- Mary Ann Miller, VP, Evangelist & Fraud Executive Advisor, Prove

This session will explore the rapidly escalating threat of identity fraud in growing marketplaces and share strategies for reducing friction in the identity verification process, while simultaneously improving trust and safety. Transitioning from awareness to action, we will unveil a comprehensive exploration and examination on the importance of obtaining accurate signals (such as identity checks) at the opportune moment within your workflow, which is crucial for mitigating friction, via accelerated personalization, throughout the entirety of the customer journey. Drawing from the successful partnership between Prove and eBay, they will provide compelling evidence of how these strategies ensure both user convenience and protection against fraud while increasing the company’s gross merchandise value (GMV). By the conclusion of this session, attendees can anticipate not only heightened awareness of the evolving threat landscape, but also a roadmap with actionable steps to help shield identities from fraud at an accelerated pace, increasing their GMV.

LegitScript Room

May 15, 2024

From:

1:15 PM

To:

1:55 PM

Full Circle Fraud Prevention: Bridging Vendors, Marketplaces, and Users

- Domingo Guerra, EVP Trust, Incode
- Kyle Nelson, Vice President of Strategic Partnerships & Head of Innovation, Snappt
- Brenda Tejada-Montes, Multi-Site Property Manager, Oak MGMT

This panel unites Incode's tech prowess, Snappt's marketplace insights, and firsthand user experiences to tackle fraud in property management head-on. By examining recent fraud cases, we'll reveal how our combined technologies not only detect but also deter fraud, accelerating market entry in a sector prone to deceit. Discussions will cover global migration's impact, illustrating the necessity of a worldwide perspective on IDs and biometrics. We'll explore the unique challenges and solutions from the property management and real estate industry that can inform and enhance broader industry practices, emphasizing rapid go-to- market strategies for users and the realized value of developing within marketplace settings. This session promises a comprehensive look at creating secure, efficient ecosystems across industries, leveraging the extremes faced in property management to pioneer solutions with wide-reaching benefits.

Plaid Room

May 15, 2024

From:

1:15 PM

To:

1:55 PM

A Graduated Approach to Risk: Protecting Platforms Across the Customer Journey

- Duncan Carey, Senior Business Development Associate (Trust & Safety, ID & Risk), Uber
- Tracey Lazos, Sr. Director, Gig Economy Strategy, TransUnion

As platforms become increasingly dynamic and diverse in their business offerings and use cases, strategies to mitigate risk must be just as dynamic and diverse. This means implementing flexible workflows to manage risk across the customer journey. During onboarding, risk considerations for spenders vs. earners are different, but how do you later mitigate risk when a spender becomes an earner? Likewise, assessing in-flight risk at the time of transaction will vary based on the type and value of the transaction. During this session, we will explore a graduated approach to risk to help your business protect the entire customer experience, including onboarding, transactions, and beyond:Learn about the benefits of staged risk-based workflows across the customer journey. Explore how friction-right identity verification and risk scoring can provide a seamless customer experience for trusted users while helping protect your platform

Incognia Room

May 15, 2024

From:

1:15 PM

To:

1:55 PM

Scamtastic! Protecting the Integrity of Online Marketplaces from the Scourge of Scams

- Aleksey Kravtsov, Senior Information Security Engineer, Warby Parker
- Ben Davey, VP of Product and Co-Founder, Darwinium

Businesses no longer simply have to protect customers from identity theft, automated bot attacks, and account takeover. They now need to protect them from themselves. Scams have taken over as the new attack on the block, where the customer makes a payment for a product or service they assume is legitimate. It’s a fraudsters paradise – no hacking, no two-factor authentication to bypass, no fraud controls to circumvent. Just list a fake product or service, scam the customer into buying it, get the money. Simple. For the marketplace, it’s a minefield. How can a marketplace protect the integrity of its listings while identifying buyer behavior that might indicate a risky / fraudulent purchase? And how do they prevent the fraudster moving the buyer to make a payment off platform, thereby exposing the financial ecosystem to further risk? It’s about having complete visibility of risk, across buyer and seller profiles, with the power to intervene in real time when something looks unusual.

Zurich Room

May 15, 2024

From:

2:05 PM

To:

2:35 PM

Game-Changing Approach to Identity Verification with PrizePicks and Socure

- Jay Deuskar, Co-Founder & CTO, PrizePicks
- Eric Levine, SVP, Head of DocV, Socure

As a leading innovator in skill-based gaming, PrizePicks has a tough growth challenge to solve: creating a trusted environment with the identity verification of the largest swath of the population without posing friction at onboarding. For PrizePicks, that means onboarding harder-to-identify next-gen gamers with a lighter credit history while keeping out those 18 and younger who aren’t legally allowed to engage. This younger demographic tends to have less financial history and therefore requires more advanced capabilities for verifying identity. This session explains the unique challenges faced at PrizePicks and how passively identifying and mitigating fraud enabled a growth strategy that gives customers the best possible experience from the first touch all the way through game play. Socure and Prizepicks will explain today’s pain points and provide a future-forward framework that will prepare you for today’s—and tomorrow’s—fraud and regulatory landscape.

LegitScript Room

May 15, 2024

From:

2:05 PM

To:

2:35 PM

Keeping Everyone Happy: Marketplace Content Policy in Practice

- Sophie Duba, Global Director of Marketplace Policy, Etsy
- Sarah Godlewski, Trust and Safety Policy Manager, Upwork
- David Graunke, CEO, SafetyKit

What’s allowed in your marketplace and what’s not? This can be a tough question to answer! In this panel discussion, we’ll talk with policy leaders at Upwork and Etsy about how to make tough policy decisions, and how to balance the needs of users, leaders, and payment partners. We’ll talk about protecting users and the business without sacrificing growth, the realities of payment processor rules, and what AI means for policy development and enforcement.

Plaid Room

May 15, 2024

From:

2:05 PM

To:

2:35 PM

What All Marketplaces Need to Know about Screening with Background Checks to Avoid More Risk

- Pamela Devata, Partner, Seyfarth Shaw LLP

Background checks are an element of mitigating risk for many marketplaces. This session will discuss some already in place and developing laws to ensure you aren’t creating more risk by through your screening programs.

Incognia Room

May 15, 2024

From:

2:05 PM

To:

2:35 PM

A New Era of CX With AI-Powered Fraud Detection and Prevention

- Kory Hancock, SVP, Operations, IntouchCX
- Dhruv Mehrotra, Founder, AI Solutions Group

As technology becomes more complex, brands face increasingly complex fraud-related tasks and rely heavily on subjective judgment to detect fraudulent activity. Digital automation, machine learning, and artificial intelligence offer solutions to streamline fraud detection processes, allowing contact center teams to allocate more time to enhancing the customer experience. Join us as we discuss implementing these tools for clients, minimizing financial losses, and tackling these challenges head-on, gaining valuable insights along the way.

Zurich Room

May 15, 2024

From:

2:45 PM

To:

3:15 PM

The Passive Detection Playbook - Catch Fraud without Friction

- Travis Dawson, Director Product Management, Marketplace/CS/Trust & Safety, StockX
- Soups Ranjan, Co-Founder, CEO, Sardine

Marketplaces are right to be concerned about counterfeits and fraud - but what are the best practices for policies and operations? How do you eliminate bad actors without introducing excessive friction on legitimate sellers? This fireside chat with Travis at StockX and Soups Ranjan at Sardine provides a playbook covering real use cases, operational approaches, and the latest tech to help you passively detect risk without adding friction.

LegitScript Room

May 15, 2024

From:

2:45 PM

To:

3:15 PM

Empowering Fortune 500s Through Open Marketplaces: Trusting the Untrusted

- Casey Ellis, Founder & Chief Strategy Officer, Bugcrowd
- Barnett Klane, VP of Product, Trolley

As organizations strive to meet market demands and regulatory challenges while expanding their trusted pool of users, the journey toward growth in global marketplaces becomes increasingly complex. This session explores how leading organizations can leverage “open marketplaces” to navigate these challenges. While an “open model” has traditionally been viewed as risky, tech solutions are allowing major companies to work with broad and even counterintuitive vendor pools. In this case-driven session, we’ll hear from Bugcrowd, a hacker-powered open marketplace that offers crowdsourced security to Fortune 500 companies. We’ll discuss how they developed a user trust profile and use trust-level segmentation to “trust the untrusted.” We’ll offer perspectives on how technology can expedite trust and drive expansion, along with practical advice for platforms to engage and build trust, ensuring compliance without stifling growth.

Plaid Room

May 15, 2024

From:

2:45 PM

To:

3:15 PM

User-Generated Content Moderation and the Constitution

- Jacob Canter, Counsel, Crowell & Moring LLP
- Joanna Rosen Forster, General Counsel and Chief Compliance Officer, Wish

This session will discuss recent developments within SCOTUS, Congress, and the FTC regarding user-generated content (UGC) and the debate as to whether online platforms can or should moderate. The Supreme Court will be hearing two cases -- NetChoice v. Paxton and Moody v. NetChoice -- which challenge the constitutionality of two separate laws passed in Florida and Texas, both of which sought to limit the type of content that online platforms could remove or down-rank based on the first amendment. If the laws are upheld, it would preclude online platforms from removing irrelevant reviews and would require the same weight given to political attacks as it does to genuine, firsthand business reviews. Consumers would have to wade through irrelevant reviews to find information based on authentic experiences with the business. This has the potential to conflict with rules being promulgated in the UK and EU. The Coalition for Trusted Reviews is working to ensure customers have access to a trustworthy review experience. During this chat, we will discuss the legal ramifications of the SCOTUS cases along with recommendations on how to meet global standards.

Incognia Room

May 15, 2024

From:

2:45 PM

To:

3:15 PM

Unique Risk Signals and Their Application to Digital Marketplaces.

- José R. Pallares, Senior Director, Decision Analytics Strategy and Innovation, Experian

Learn how Experian's vast data assets, analytics capabilities, and advanced modeling can be used to capture and convert more good transactions and identify new signals to prevent consumer and business fraud.

Vista Gallery

May 15, 2024

From:

3:15 PM

To:

3:30 PM

Afternoon Coffee Break

Have a coffee with old friends and new colleagues in the Vista Gallery.

Zurich Room

May 15, 2024

From:

3:30 PM

To:

4:10 PM

Wish and EverC: Pioneering AI Technology to Crack Down on Counterfeits

- Erin Brusseau, Director of Content Moderation, Wish
- Ariel Tiger, CEO, EverC

Since its founding in 2010, Wish has become an ecommerce giant. In 2021, the platform came under heavy scrutiny from regulators, including an outright ban in France due to counterfeits. As part of their goal to ensure an optimal online shopping experience for users, Wish partnered with EverC to attack the problem. Less than a year later, Wish has been welcomed back to France. NPS scores, customer retention and conversion have increased; and, order cancellations and refunds have decreased. During this session, you'll hear the story of how Wish leveraged advanced technologies such as artificial intelligence and machine learning, to help manage risks and enhance their. You will learn: (1) How counterfeits harm marketplaces – not only from a regulatory, but a reputational standpoint; (2) How marketplaces can navigate this new era of increased accountability, regulation, and risk; And, where does AI fit in?

LegitScript Room

May 15, 2024

From:

3:30 PM

To:

4:10 PM

Building Trust through Safety: Recognizing and Responding to the Reality of Online Child Sexual Exploitation Risk

- Amanda Goharian, Senior Research Manager, Thorn
- Kate Sim, Independent Researcher
- Amanda Volz, VP, Customers and Partnerships, Thorn

Join us for a concise overview followed by a vital discussion exploring online child sexual exploitation and the risks it poses to all digital platforms. Thorn's insights, coupled with perspectives from Google and others, will ground the scale and persistence of the issue in a conversational panel discussion, followed by a Q&A. Key takeaways: (1) Insights into youth behaviors and experiences online from Thorn’s ongoing research; (2) Key product risks, including the sharing and distribution of illegal content, online grooming; (3) Guidance on developing youth-friendly interventions; and, (4) Emergent risk vectors, including financial sextortion and generative AI.

Plaid Room

May 15, 2024

From:

3:30 PM

To:

4:10 PM

Navigating Payment Partnerships: A Comprehensive Guide to Common Pitfalls

- Sam Boro, Partner, Perkins Coie
- Jerry Lee, Global Head of Risk Legal, Stripe
- Laura Mastrangelo, Director, Assistant General Counsel, Payments, Etsy
- Youssef Sneifer, VP Regulatory & Compliance, GoCardless

This session will explore the risk management strategies for marketplaces engaging with their payment processors and payment facilitators. We will discuss how marketplaces can set themselves up for success as they begin their payment relationships, navigate regulatory frameworks and the card network rules, onboard sub-merchants, and work with the numerous marketplace payments models from start to finish. This presentation will uncover the strategies, pitfalls, and triumphs in forging a robust relationship with your payment processor, ensuring a seamless journey through the complex landscape of financial transactions.

Incognia Room

May 15, 2024

From:

3:30 PM

To:

4:10 PM

Balancing Privacy and (IRL) Real-World Safety in Consumer Experiences

- Chelsea Hower, Director of Trust and Safety, Sittercity
- Sidra Khan, Manager, Risk & Trust Policy, TaskRabbit
- Zach Singleton, Safety, Privacy & Equity Product Manager, Uber

Although many online safety conversations focus on the virtual world, companies that use technology to connect users with services in the physical world face a different set of safety and privacy challenges. Because the physical safety of users is a top priority, companies constantly innovate features to keep their users safe, and these features often involve collecting and using data. Listen to privacy professionals explain how they build privacy into the features that protect the safety of their users, and how they balance these competing interests in the user experience. Key takeaways: (1) Where physical safety is involved, privacy considerations are different than online experiences; (2) Protecting privacy does not have to be in conflict with protecting user personal safety; (3) Companies can give users control to set their own balance of privacy and safety.

Zurich Room

May 15, 2024

From:

4:20 PM

To:

4:50 PM

Fake Reviews: Regulation and the Battle for Consumer Confidence

- Chris Downie, Co-Founder & CEO, Pasabi
- Chayeeta Sarkar, Vice President Trust & Safety Operations, Alorica
- Daniel Sorochkin, Co-Founder and CEO, TakeOne.video
- Ryan Stevens, VP, Marketplace Strategy, Clutch

With the tide turning on fake review scammers, this panel will discuss the latest developments in the battle for authentic reviews, helping you understand what you should be doing to prepare for coming regulation. In this session we will cover: (1) What the regulatory landscape looks like now and what lies ahead; (2) What is a fake review? It’s more complicated than you might imagine; (3) How fake reviews are connected to fake accounts, scams and other types of abuse; and, (4) As the tide turns on fake review scammers, how can you prepare your platform to protect your users?

LegitScript Room

May 15, 2024

From:

4:20 PM

To:

4:50 PM

Trauma-Informed Trust & Safety: Programs to Support Mental Health on Platforms and in the Workplace

- Ally Coll, Founder, The Purple Method
- Chelsea Hower, Director of Trust and Safety, Sittercity
- Kristin Kupiec, Associate Manager, Community Response, DoorDash
- Bri Riggio, Member / Former Visiting Fellow, Integrity Institute

Trust and safety teams work under pressure to address some of the most troubling harms that exist in our society. Gain knowledge in this fireside chat style session on how to support the mental health of your internal trust and safety team members as they do this important work, while also ensuring they are well-equipped to bring a trauma-informed lens to their interactions with your user base.

Plaid Room

May 15, 2024

From:

4:20 PM

To:

4:50 PM

Fighting Fake Accounts with Threat Intelligence

- Chris Horne, Director of T&S Investigations & Intelligence, Upwork
- Tomer Poran, VP Solution Strategy & Community, ActiveFence

Monitoring underground marketplaces for fake accounts. Locating underground chatter focused on fraud and abuse. Driving product and process changes to reduce bad actor engagement. These are some activities that ActiveFence partners with Upwork to support, as they scale their operations and cross-functional support for all internal trust & safety units. Chris and Tomer will discuss the ActiveFence-Upwork partnership, including the type of risk signals and investigation data that can emerge from off-platform sources, and how the Intelligence and Investigations department at Upwork has leveraged these insights to improve enforcement across the platform.

Incognia Room

May 15, 2024

From:

4:20 PM

To:

4:50 PM

Today’s Disruptors in High-Volume Onboarding

- Josh Cutler, Chief Technology Officer, Yardstik
- Amy Leff, Assistant Professor of Practice, University of Texas-Austin
- Nick Prijic, VP of Driver Operations, Fetch

Hiring the right people at your company is critical. The problem is that hiring is getting more and more complex. Fraud attempts are increasing, people are getting crafty with efforts like deepfakes, all while businesses are trying to scale. From virtual hiring to AI to policy changes, there’s tons to keep up with. Join this informative conversation between three leaders in business, technology, and policy to hear about the latest innovations marketplaces need to be aware of and what to do about it.

Zurich Room

May 15, 2024

From:

5:00 PM

To:

5:30 PM

New Developments in California Privacy Law

- Kathleen McConnell, Partner, Seyfarth Shaw LLP

There has been a massive increase in lawsuits under the California Invasion of Privacy Act. Any company with a website can be a target, with most of the claims currently targeting the operations of cookies, pixels, chatbots, pen registers and tracking software. Given the risks to platforms, everyone needs to be aware of these requirements, especially because the exposure can be significant – liability up to $5,000 per violation (which can be any time a user comes to the company website) and no showing of actual damages are required. Join this session to learn the ins and outs of this new trend under the CIPA.

LegitScript Room

May 15, 2024

From:

5:00 PM

To:

5:30 PM

Insurance Trends and Innovations: Thinking Outside the Box to Protect Your Platform

- Garrett Olson, Head of Insurance & Risk Management, Wolt
- Ryne Ring, Director of Gig and Embedded Programs, Citadel
- Justin Sorensen, Practice Leader, High Growth Ventures, Hub
- Michael Sullivan, Practice Leader, Senior Vice President, Hub

Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products aren’t a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies.

Plaid Room

May 15, 2024

From:

5:00 PM

To:

5:30 PM

Establishing Trust in a Digital World to Prevent Fraud

- John Devenyns, Solutions Consultant, Feedzai
- Zac Sheldon, National Director of Sales & Marketing, Thomson Reuters

In today's digital world, bad actors are using increasingly sophisticated methods to steal personal data, create fake accounts and takeover accounts. This impacts the bottomline and degrades the customer experience. It is more important than ever to have robust digital identity verification in place to build trust with customers. Join this session to learn about top fraud threats digital marketplaces face and uncover key components of a successful digital identity verification. In this session, we’ll explore: - Device Intelligence - capturing data about the device being used such as the device model, operating system, screen resolution and more to identify anomalies. - Malware Patterns - detecting and blocking known and zero-day malware, like remote access trojans, as well as bot patterns. - Behavioral Biometrics - comparing the actor controlling the session to the user’s baseline profile to ensure a legitimate user is still in charge without introducing friction.

Incognia Room

May 15, 2024

From:

5:00 PM

To:

5:30 PM

Regulatory Outlook: What's in Store for Platforms in 2024

- Bruno Lewicki, Global Policy Director, Airbnb
- Nima Rahimi, Deputy General Counsel, Thumbtack
- Heather Stewart, Managing Director, Red Maple Strategies

2024 is seeing a flood of legislative activity impacting marketplace companies at the U.S. state, federal, and international levels. In this conversation, we’ll recap relevant activity that passed or is likely to pass in the U.S. state legislative sessions, discuss ongoing federal and international policy issues, and give our best predictions of what to expect in the coming years.

Vista Gallery

May 15, 2024

From:

5:30 PM

To:

6:30 PM

Mix & Mingle

Mix and mingle with fellow attendees following what was surely a long day of amazing speakers delivering world-class content. We know it can be a bit much! So, this is your chance to decompress before heading off to various dinners throughout the city. But, don’t forget to grab the contact information from your new friends!

Various Locations

May 15, 2024

From:

6:30 PM

To:

8:30 PM

Dine & Network Program Dinners

Be sure to sign up for one of the various dinners that make up the Dine & Network Program. Each dinner is organized around a different topic in order to provide more meaningful opportunities for attendees to connect and network over shared and common interests. Space is limited and registration is required. So, be on the lookout for an email to register the week before the conference.

TBD

May 15, 2024

From:

8:00 PM

To:

11:00 PM

Nightcap Sponsored by ActiveFence and LegitScript

No conference would be complete without the opportunity to turn up! So, brush up your vocal chords, dust off your dancing shoes, and join ActiveFence and LegitScript as they host one of the more memorable conference parties you’ve ever attended. Note: this event is open to registered attendees, so be sure to register to attend the conference!

Vista Gallery

May 16, 2024

From:

8:00 AM

To:

9:00 AM

Check In & Networking Breakfast

Be sure to check in early to connect and network with other attendees over breakfast!

LegitScript Room

May 16, 2024

From:

9:00 AM

To:

9:40 AM

Opening Session - Making the Case: Measuring ROI for Trust & Safety

- Heather Grunkemeier, Founder, Twinkle
- Chelsea Hower, Director of Trust and Safety, Sittercity
- Kristin Kupiec, Associate Manager, Community Response, DoorDash

This session will explore the recent research project undertaken by the Marketplace Risk Advisory Board about how platforms secure investment into trust & safety efforts and how those platforms measures the ROI. Join this session to learn themes that came from the survey, in-depth interviews and dozens of platforms' feedback.

Zurich Room

May 16, 2024

From:

9:50 AM

To:

10:30 AM

How to Leverage Legal to Achieve Business Goals

- Val Byrne, Director, Commercial Legal, DoorDash
- Nathan Garnett, General Counsel, OfferUp
- Adam Schlosser, Head of Legal, Poshmark
- Jeremy Siegel, General Counsel, Final Bell

Workshop Area

May 16, 2024

From:

9:50 AM

To:

10:30 AM

Part 1: Securing Investment and Measuring the ROI of Trust & Safety

- Dave Byrne, Founder, TrustRaise
- Heather Grunkemeier, Founder, Twinkle

A hands-on workshop designed to help you increase your ability to demonstrate the ROI of your much-needed investments in a way your stakeholders can understand. Our goal is for you to leave having mapped your metrics to those that are core to driving the business, using real-work examples.

LegitScript Room

May 16, 2024

From:

9:50 AM

To:

10:30 AM

Time Traveling in Trust & Safety: Learning from the Past and Looking to the Future

- Sasha Haco, Co-Founder, Unitary
- Alice Hunsberger, VP Trust & Safety and Content Moderation, PartnerHero (formerly Grindr, Match Group)
- Vaishnavi J, Independent T&S Consultant (formerly Meta, Twitter, Google)
- Cathryn Weems, Independent T&S Consultant (formerly Epic Games, Twitter, Google)

In this panel, we will take a retrospective look at the evolution of Trust & Safety over the past 15-20 years, discussing how changes in perspectives around online safety and moderation have influenced the ways that platforms have historically invested in Trust & Safety. We will then turn our attention to the current state of Trust & Safety, discussing how emerging trends such as regulation, technology, and AI are changing the landscape. Finally, we will share our predictions about both the near and far future of our field, and how Trust & Safety leaders can prepare for what’s next.

Plaid Room

May 16, 2024

From:

9:50 AM

To:

10:30 AM

Terms of Use Enforceability: Recent Trends and Cases

- Julia Breyer, Deputy General Counsel, Instawork
- Adam Mandelsberg, Commercial Litigation Partner, Perkins Coie
- John Schreiner, Partner, Perkins Coie

Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure.

Incognia Room

May 16, 2024

From:

9:50 AM

To:

10:30 AM

Digital Inclusion Hinges on Accessibility: ADA, WCAG and Leveraging AI

- Kristina Launey, Labor and Employment Litigation and Counseling Partner, Seyfarth Shaw LLP
- Aaron Page, Director of Accessibility, Allyant

Zurich Room

May 16, 2024

From:

10:40 AM

To:

11:10 AM

Developing Trust & Safety by Design

- Chad Dennis, Manager, Global Safety Product Strategy & Operations, DoorDash
- Garrett Olson, Head of Insurance & Risk, Wolt

In an ever-changing world, prioritizing safety from inception is paramount for sustainable growth. Join us for the "Safety by Design" session at the Marketplace Risk Conference, where we'll explore how integrating safety into product development and business expansion strategies can mitigate risks and enhance competitiveness globally. Key topics include proactive risk mitigation, navigating global compliance standards, innovative insurance solutions, and fostering a safety-centric culture. Gain insights from industry experts and real-world case studies to safeguard your business and unlock new growth opportunities.

Workshop Area

May 16, 2024

From:

10:40 AM

To:

11:10 AM

Part 2: Securing Investment and Measuring the ROI of Trust & Safety

- Heather Grunkemeier, Founder, Twinkle
- Dave Byrne, Founder, TrustRaise

A hands-on workshop designed to help you increase your storytelling skills and supercharge what you learned in Workshop #1. Our goal is for you to leave this session with greater ability to apply best practices in storytelling - those used by some of the greats, like Steve Jobs - as you narrate must-needed Trust and Safety investments to grow the businesss.

LegitScript Room

May 16, 2024

From:

10:40 AM

To:

11:10 AM

Best Practices to Create a Safer Platform Through Technology

- Francesca Amato, Trust and Safety Representative, Sittercity
- Sidra Khan, Manager, Risk & Trust Policy, TaskRabbit

For most platforms, safety is a core value and priority. We are continuously looking for ways to improve the safety of our platform and customers, and leveraging technology to do so. In this presentation, we will talk about how we use technology to create a safer platform, balancing fairness and marketplace impact. We will talk about implementing best practices and how our work with external stakeholders guides our most important safety work. Key takeaways include: (1) how trust & safety efforts take different shapes depending on the issue at hand; and, (2) when using technology to create a safer platform, the best practices in testing for fairness, involving external stakeholders and implementing their feedback, measuring for success and not being afraid to roll back if things are not working.

Plaid Room

May 16, 2024

From:

10:40 AM

To:

11:10 AM

Developing Trust & Safety Policy Best Practices

- Jessica Ballard, VP, Risk & Claims, Outdoorsy
- Michelle Chang, Head of Search Policy, Trust & Safety, Google
- Caroline Humer, Founder, Trust & Safety Forum
- Chris Roberts, Trust and Safety Policy, DoorDash

Every organization formulates policies to guide employees in understanding essential requirements. Trust & safety policies play a crucial role in integrating trust & safety into the overarching business framework. In this session, we explore how various online platforms develop their internal policies to guide and shape their trust & safety efforts. Additionally, we'll investigate whether there are shared practices among industries that might serve as benchmarks.

Incognia Room

May 16, 2024

From:

10:40 AM

To:

11:10 AM

Unpacking SMS Toll Fraud at the Intersection of AI and Telco Collusion

- Ramsin Betyousef, Snr. Director of Engineering, Identity, Trust and Safety & Insurance, Uber
- Kevin Gosschalk, Founder & CEO, Arkose Labs

SMS communications are crucial for identity verification between enterprises and consumers but they’ve become a hotspot for SMS Toll Fraud, leading to massive losses for businesses. This scam involves fraudsters and telco carriers colluding and inflating SMS volumes to boost revenues artificially. In 2023, between 19.8 and 35.7 billion fraudulent messages accounted for nearly 5% of international traffic. Join this session as we explore SMS-related threats. We’ll reveal the symptoms to look out for and roles of AI, bots, and human fraud farms, blending technical explanations and firsthand testimonials, so that attendees can recognize and defend against these complex and lucrative attacks.

Zurich Room

May 16, 2024

From:

11:20 AM

To:

11:50 AM

Shifting the Culture: Regulatory Compliance as a Proxy for Inclusion and Innovation

- Garrett Olson, Head of Insurance & Risk, Wolt
- Amie White, Sr. Director of Risk, Ethics & Policy, Hinge

In this session, we'll break down core themes and trends of the evolving global regulatory and legislative space in the tech industry and study how these themes can be understood as leading indicators (and requirements) for platform growth. More specifically, how we can reframe the culture and language around regulation from one of 'necessary evils' and 'impediments to innovation' to one of representation, growth and inclusion, with regulation as a proxy for the needs of underserved, marginalized and vulnerable groups. We will explore how to better understand consumer regulation as a conduit for the voice of the marginalized and underserved - groups who often lack the time, energy and resources to advocate for themselves at an individual scale. Instead, their voices can be heard through new and evolving regulatory themes. Attendees will come away from this session a fresh framework and new a language to drive a shift in mentality and culture around regulatory compliance within their organizations - with the goal of creating a future where evolving regulations are not resisted, but embraced; where innovation through compliance becomes a forcing factor for growth, inclusion and increased representation across platforms.

LegitScript Room

May 16, 2024

From:

11:20 AM

To:

11:50 AM

Six Degrees of Separation: Data Science Exposes Secret KYB Risk

- Veronica Kramer, Director of Engineering, Seller Onboarding, Risk and Compliance, Wish
- Hal Lonas, Chief Technology Officer, Trulioo
- Shaun Singh, Director, Solutions Consulting, Trulioo

Marketplace KYB requirements can extend beyond confirming the existence of just one business. They can expose international links among multiple entities and unveil secret patterns in large amounts of data. And, data science sheds light on those connections. Join this session to explore how adding an intelligence layer to business verification can help marketplaces map global relationships among individuals and businesses, detect risk signals and segment subgroups, such as micro-merchants.

Plaid Room

May 16, 2024

From:

11:20 AM

To:

11:50 AM

Translating Risk Mitigation into Great Experiences

- Christie Kim, COO, Persona
- Iker Lazlo, Manager of Trust & Safety, Outdoorsy
- Sarika Oak, Senior Director of Trust and Safety Operations, Udemy

Friction is the last thing marketplaces want to introduce when people are excitedly making big purchases or starting a new revenue stream. In this session, fraud and trust and safety leaders will share how their teams collaborate with product, growth, and risk to ensure positive experiences while mitigating risk to build trust and increase loyalty.

Incognia Room

May 16, 2024

From:

11:20 AM

To:

11:50 AM

Circular Marketplaces: Solving Unique Trust, Risk and Safety Issues

- Peter Evans, Chief Strategy Officer, McFadyen Digital
- Aurelija Plėtienė, Director of Engineering, Vinted

As the circular economy and recommerce markets continue to gain traction, online marketplaces facilitating the resale and sharing of pre-owned goods are poised for substantial growth. However, these circular marketplaces face unique challenges around establishing trust, mitigating risk, and ensuring safety that traditional e-commerce platforms do not encounter to the same degree. This panel will explore innovative solutions emerging marketplaces are deploying to tackle the distinctive trust barriers, risk factors, and safety prerequisites involved in facilitating quality re-commerce experiences at scale. As consumer demand for sustainable, cost-effective circular options rises, cracking the code on these complex issues will be essential for enabling a thriving ecosystem of circular marketplaces.

Zurich Room

May 16, 2024

From:

12:00 PM

To:

12:30 PM

How Generative AI Works and How to Use It

- Michael Dworsky, CEO & Co-Founder, Cove
- Mo Tiwari, Member of Technical Staff, OpenAI

With the safety risks of recent astounding advancements in AI, platforms must ready themselves for new threats. We know bad actors will weaponize AI to spread abuse and toxicity, but AI also presents an opportunity for trust & safety teams to use this new technology to their advantage. It can be intimidating for trust & safety teams to figure out how to best leverage AI, particularly when those teams are increasingly strapped for engineering resources. This session will be a crash course on how AI works (including both classical and generative AI), how trust & safety teams can best utilize it, and how non-technical teams can guide it - without code - to solve the right problems. No technical background or knowledge is needed - participants should leave understanding, at a high level, the mechanics of AI and large language models, how humans can shape AI models - without code - to be more effective, and how they might deploy it in their own products to prevent abuse.

LegitScript Room

May 16, 2024

From:

12:00 PM

To:

12:35 PM

The Importance of KYB in the Marketplace Economy

- Travis Dawson, Sr. Director of Product Management, StockX
- Vasileios Konteas, Head of Due Diligence & KYC, Delivery Hero
- Vanita Pandey, CMO, Caf
- Holly Sandberg, Dir. Trust & Safety, Reverb
- Gagan Sekhon, Principal Product Manager, Fraud, Upgrade

While the marketplace economy has transformed digital commerce, it has also introduced its own set of fraud and cybercrime risks and the need to have strong onboarding and authentication controls in place. Marketplaces need robust KYB protocols in place to keep users safe, root out bad actors and avoid regulatory pitfalls. Join this session to hear from experts on how marketplaces can grow revenue and create a great user experience with KYB.

Plaid Room

May 16, 2024

From:

12:00 PM

To:

12:40 PM

You Need a Government Affairs Strategy: Building Your Government Affairs Capabilities at all Company Stages

- Pamela Devata, Partner, Seyfarth Shaw LLP
- Adam Schlosser, Head of Legal, Poshmark
- Heather Stewart, Managing Director, Red Maple Strategies

Marketplace companies of all sizes must proactively engage with government stakeholders, understand policy implications, and advocate for favorable regulations to thrive in a complex business environment. Hear from in-house and external experts on ways to build your government affairs capabilities across your company’s lifecycle - beginning from the very early days when it can matter the most!

Incognia Room

May 16, 2024

From:

12:00 PM

To:

12:40 PM

Rapid Reactions and Resilience: Navigating a Cybersecurity Incident

- Scott Carlson, Partner, Seyfarth Shaw LLP
- Stephen Fusco, Senior Director of Legal Affairs and Data Privacy, HopSkipDrive
- Patrick Merkel, Senior Counsel, Outdoorsy

In an increasingly interconnected world, the inevitability of cybersecurity incidents demands a comprehensive and collaborative response strategy. This seminar brings together legal advisors, insurance brokers and communication experts to explore the vital facets of responding to cyber threats. Gain insights into the technical intricacies of identifying, containing, and eradicating threats and the legal and regulatory considerations that shape response efforts. Learn how to seamlessly integrate technical expertise with legal compliance and strategic communication, fortifying your organization's ability to weather the storm of cyber disruptions.

Vista Gallery

May 16, 2024

From:

12:30 PM

To:

1:30 PM

Networking Lunch Sponsored by Sterling

Grab lunch with old friends and new colleagues in the Vista Gallery.

Zurich Room

May 16, 2024

From:

1:15 PM

To:

1:55 PM

Battling the New Generation of Account Takeover Attacks

- Kevin Clark, Fraud Manager, Pinterest
- Kevin Lee, VP of Trust and Safety, Sift

Account takeover (ATO) attacks have become one of the most significant threats facing digital platforms today. According to Sift's 2023 Digital Trust & Safety Index, ATO attacks increased by 354% year-over-year in Q2 2023 across Sift’s global network. In addition to downstream fraud and losses, ATO attacks can harm brand loyalty, with 76% of consumers saying they would abandon a brand if their account had been taken over. In this panel, we will discuss why this increase is happening, and insights into emerging ATO attack vectors like SIM swapping. Through real examples of criminal chatter from the deep and dark web, attendees will leave with clear takeaways to improve their own team's fraud prevention processes; a better grasp of the inner workings of the most prevalent and emerging types of fraud; and a stronger understanding of strategies they can use to protect their customers, data integrity, and brand reputation.

LegitScript Room

May 16, 2024

From:

1:15 PM

To:

1:55 PM

How to Create a Successful Fraud-Fighting Team?

- Assaf Kipnis, Trust and Safety, Google
- Hal Lonas, Chief Technology Officer, Trulioo
- Elena Michaeli, PM Marketplace Risk Strategy, Walmart
- Sarika Oak, Senior Director of Trust and Safety Operations, Udemy

Unlock the secrets to empowering your marketplace fraud-fighting team! Explore strategies to effectively advocate for the necessary resources and showcase the ROI of your fraud prevention tools. Join industry experts in this session to discover how to strengthen your anti-fraud team's position within the company. Gain insights on when to integrate anti-fraud efforts into the product life cycle, including key data points and metrics. Learn to expand the influence of your anti-fraud team across cross-functional areas. Equip yourself with the knowledge to tackle the biggest challenges faced by anti-fraud leaders and emerge victorious.

Plaid Room

May 16, 2024

From:

1:15 PM

To:

1:55 PM

How to Design Safe and Inclusive Marketplace Communities

- Justin Bullock, VP of Sales, Envoy
- Mike Wilkins, Sr. Director, Trust & Safety, Turo
- Naishi Zhang, Product Leader, Checkr

When one in three adults in the US have a criminal record, what does it look like for marketplaces to prioritize trust & safety while also building inclusive communities? How should safety processes be designed to be humanizing and nuanced? During this session, trust & safety leaders and product experts will discuss strategies around leveraging data to detect risk and create trust across both sides of the marketplace. We’ll share insights on tactical examples of design approaches (building for inclusion, safety, and conversion), internal policy (layering in considerations of recency and severity), and real-world impacts of these practices on users, brand reputation, and revenue.

Incognia Room

May 16, 2024

From:

1:15 PM

To:

1:55 PM

Advanced Analytics in Risk Management

- Abhi Gupta, Head of Product, Square/Cashapp
- Jason Howard, CEO, Caf
- Eamon Murphy, Head of Payments, CertiFid
- Holly Sandberg, Dir. Trust & Safety, Reverb

As fraud becomes more sophisticated, it's imperative for organizations to implement advanced data analytics to reduce their exposure to risk. Behavioral analytics, for example, can help businesses identify suspicious patterns and get ahead of emerging fraud trends and behaviors. Analytics can help you regularly look for anomalies in large sets of data and uncover patterns that may previously have gone undetected. Powered by AI, advanced systems can complement, and in some cases largely replace, human-led risk management. AI has a downside though –it is also used to create so-called “deepfakes” and other sophisticated means of identity fraud. It’s increasingly difficult to differentiate between true users from fake identities; so businesses must have the tools in place to combat these attacks.

Zurich Room

May 16, 2024

From:

2:05 PM

To:

2:35 PM

Going Global: Strategies and Pitfalls to Avoid When Growing Internationally

- Yana Komsitsky, Senior Counsel, Seyfarth Shaw LLP

This session will focus on risks and considerations as your platform expands globally, including things to think about when choosing your countries if you’re looking for talent instead of deliberately going into a market. You'll learn which countries are “harder” and why, along with strategies for getting “boots on the ground.” You'll also get the pros and cons of contractors and third party employers/PEOs vs employing directly.

LegitScript Room

May 16, 2024

From:

2:05 PM

To:

2:35 PM

Platform AI Integrations: Navigating Unchartered Legal Risks

- Julia Breyer, Deputy General Counsel, Instawork
- Mary E. Hershewe, Associate, Faegre Drinker
- Stephen Fusco, Senior Director of Legal Affairs and Data Privacy, HopSkipDrive

AI promises greater personalized and relevant recommendations, less friction associated with transactions, and new innovations regarding intelligent, fun and engaging customer experiences for shoppers. There are risks, including the potential for inefficient investment, an erosion of trust, heightened safety risks and imbalances in information that create instability in the ecosystem. Success will depend on managing the allocation of tasks roles and responsibilities within the marketplace ecosystem. The platform orchestrator, sellers, buyers, and third-party AI providers must find the right pathway to optimize marketplace deployment.

Plaid Room

May 16, 2024

From:

2:05 PM

To:

2:35 PM

Driving Toward Safety: Learn How Uber and CMT are Each Leveraging Technology to Save Lives

- Abhi Butchibabu, VP, Product Management, Cambridge Mobile Telematics
- Nadia Moosvi, Lead Product Manager, Uber

Over 40,000 people are killed on U.S. roads every year. Tackling this crisis on our nation’s roadways requires a broad coalition of government, advocates, and the private sector. Learn how companies like Uber and Cambridge Mobile Telematics are leveraging their scale and technology to help drivers be safer and enhance road safety for all. Key takeaways: - Proactive and reactive technology interventions to help improve safety. - The role of mapping and routing in road safety. - How companies are prioritizing the safety of those inside and outside of the vehicles. - Protecting drivers with technologies to identify crashes and respond quickly.

Incognia Room

May 16, 2024

From:

2:05 PM

To:

2:35 PM

Incident Response Best Practices

- Kristin Kupiec, Associate Manager, Community Response, DoorDash
- Patrick Merkel, Senior Counsel, Outdoorsy
- Robin Murphy, Manager, Risk Operations, Meta

Discover essential strategies for creating your team’s incident response plan in our presentation, "Incident Response Best Practices," where industry leaders will guide you through the process of identifying, mitigating, and communicating incidents effectively across teams/orgs. Gain insights on critical steps including defining and categorizing an incident, documenting roles and responsibilities, recovery and lessons learned. Walk away with the tools and knowledge necessary to develop a comprehensive plan for your team today.

Vista Gallery

May 16, 2024

From:

2:30 PM

To:

3:30 PM

Mix & Mingle

Mix and mingle with fellow attendees following what was surely a long day of amazing speakers delivering world-class content. We know it can be a bit much! So, this is your chance to decompress before heading off to various dinners throughout the city. But, don’t forget to grab the contact information from your new friends!

LegitScript Room

May 14, 2024

From:

1:00 PM

To:

5:00 PM

Boot Camp Presented by Elephant

- Steve Craig, Founder & Chief Enablement Officer, PEAK IDV
- Nick Furtwengler, Tax Senior Manager, Miller Cooper & Co.
- Jeremy Gottschalk, Founder, Marketplace Risk
- Matthew Hertz, CEO, Elephant

Founders, leaders and operators are invited to join this crash course on risk management designed specifically for marketplace and digital platforms. During this Boot Camp, you will be taken through 10 modules that will help you to identify and mitigate unnecessary risks that are too often overlooked and under appreciated. There's no theory - just useful, actionable information from experts. Attendees will walk away with essential information, along with a 'checklist' to take back and audit their website, mobile app, as well as various policies and processes. Separate registration is required and only open to marketplace and digital platform founders, leaders and operators who are registered for the conference.
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