Marketplace Risk Management Conference 2024
2024 AGENDA
Unless otherwise noted, all events take place at Convene, 40 O'Farrell Street, San Francisco, CA, 94108. Check out the Logistics Page to learn more about hotels, public transportation, parking and tourist attractions.
Schedule of events:
May 14 - 16th
Convene
May 14, 2024
From:
5:00 PM
To:
7:00 PM
Welcome Reception Sponsored by Elephant
TBD
May 14, 2024
From:
7:00 PM
To:
9:00 PM
Advisory Board Dinner
VIsta Gallery
May 15, 2024
From:
8:00 AM
To:
9:00 AM
Check In & Networking Breakfast
Zurich Room
May 15, 2024
From:
9:00 AM
To:
9:40 AM
Opening Session: Using Markets to Combat Misinformation
- Marshall Van Alstyne, Questrom Professor of IS, Boston University
LegitScript Room
May 15, 2024
From:
9:00 AM
To:
9:40 AM
Opening Session: Tell Me You've Heard about Pig Butchering
- Erin West, Deputy District Attorney, Santa Clara District Attorneyâs Office
Zurich Room
May 15, 2024
From:
9:50 AM
To:
10:30 AM
The Need to Protect Minors: Regulations, Legislation, and Product Design
- Nadia Daley-Blake, Lead Counsel, Outschool
- Garient Evans, Senior Vice President of Product Development, Enformion
- Charlotte Lunday, Senior Associate, Hintze Law
- Heather Stewart, Managing Director, Red Maple Strategies
LegitScript Room
May 15, 2024
From:
9:50 AM
To:
10:30 AM
Developing A Multifaceted Approach to Payments-Related Risks on Platforms
- Wale Ayantoye, Vice President Risk Management, Flutterwave
- Kristine Demareski, Global Head of Payment Services, Genpact
- Luca Jarone, Marketplace Solutions Consultant, LegitScript
Elephant Room
May 15, 2024
From:
9:50 AM
To:
10:30 AM
Leveraging AI for Trust & Safety Beyond Content.
- Jessica Ballard, VP, Risk & Claims, Outdoorsy
- Matthew Hertz, CEO, Elephant
- Michelle McCombs, Vice President, Safety & Experience, HopSkipDrive
Incognia Room
May 15, 2024
From:
9:50 AM
To:
10:30 AM
Guardians of Growth: Fighting Promotion Abuse and Redefining Fraud Prevention
- Gustavo Cruz, Group Product Manager - Fraud Prevention, iFood
- André Ferraz, Co-Founder & CEO, Incognia
- Alejandro Stein, Fraud Prevention Executive, Former Global Head of Payments, Fraud and Partners, Rappi
- Dolly Sureka, Vice President & Head, Assurance & Business Advisory, Swiggy
Zurich Room
May 15, 2024
From:
10:40 AM
To:
11:10 AM
TBD
LegitScript Room
May 15, 2024
From:
10:40 AM
To:
11:10 AM
Empowering Your Business through Strong Risk Management & Insurance Programs
- Gary Adamson, Pricing Actuary, Apollo
- Aaron Ammar, Co-Founder & CEO, Brightside AI
- Jessica Ballard, VP, Risk & Claims, Outdoorsy
- Garrett Johnston, Senior Vice President, Newfront
Elephant Room
May 15, 2024
From:
10:40 AM
To:
11:10 AM
Expert Panel: Successfully Outsmarting Account and Platform Fraud
- Mark Batchelor, CTO and Co-Founder, Verosint
- Calvin Locklear, Director of Product, DAT Freight & Analytics
- John Tolbert, Director of Cybersecurity Research, KuppingerCole Analysts
Incognia Room
May 15, 2024
From:
10:40 AM
To:
11:10 AM
TBD
Zurich Room
May 15, 2024
From:
11:20 AM
To:
11:50 AM
Balancing Safety and Community: Strategies for a Secure Marketplace Platform
- Ross Gutierrez, Head of Enterprise Sales, Stream
- Ted Mann, CEO and Co-Founder, Collx
LegitScript Room
May 15, 2024
From:
11:20 AM
To:
11:50 AM
Scaling Trust & Safety Operations as Your Marketplace Grows
- Michael Dworsky, Co-Founder and CEO, Cove
- Alice Hunsberger, VP of Trust & Safety and Content Moderation, PartnerHero
- Alexandra Popken, VP of Trust & Safety, WebPurify
Elephant Room
May 15, 2024
From:
11:20 AM
To:
11:50 AM
Mobile Identity - The Simplicity they Want, and the Protection you Both Need
- Bart Goethals , Senior Solutions Engineer, Telesign
Incognia Room
May 15, 2024
From:
11:20 AM
To:
11:50 AM
Fraud-as-a-Service: GenAI and the Sophisticated Tools Used by Fraudsters
- Eduardo Pires, Global Head of Industry, Food Delivery & Ride-hailing, Incognia
- Guilherme Tong, Head of Fraud Prevention & Fintech Data, Freenow
Zurich Room
May 15, 2024
From:
12:00 PM
To:
12:30 PM
Platform Revenue and Retention through Healthcare Solutions
- Daniel Gerow, GM, Gigsafe
- Garrett Johnson, Senior Vice President, Newfront
- David Pickerell, CEO, Para & GigSafe
- Farah Rehman, Head of Customer, Strategy & Execution, Life, Accident & Health, Zurich
LegitScript Room
May 15, 2024
From:
12:00 PM
To:
12:35 PM
Adapting Fraud Strategies for Evolving Marketplace Payment Systems
- Riya Jagetia, Fraud Product Strategy, Unit21
- Jacob Wilson, Director of Data and Analytics, Alto
Elephant Room
May 15, 2024
From:
12:00 PM
To:
12:40 PM
Product, Pricing & Beyond: Trust & Safety's Positive Impact on Revenue
- Matthew Hertz, CEO, Elephant
- Tiffany Lin, Trust & Safety Consultant
- Guillem Pons, Director of Product Management, Rover
- Charles Zhu, Sr. Director of Underwriting & Actuarial, Roamly
Incognia Room
May 15, 2024
From:
12:00 PM
To:
12:40 PM
From Reactive to Proactive: Mitigating Evolving Threats in the Marketplace
- Jack Gashi, Director of Enterprise, CHEQ
- Chris Horne, Director of T&S Investigations & Intelligence, Upwork
Vista Gallery
May 15, 2024
From:
12:30 PM
To:
1:30 PM
Networking Lunch Sponsored by Sterling
Zurich Room
May 15, 2024
From:
1:15 PM
To:
1:55 PM
Risk and Reward: Five Ways Marketplaces Are Improving Trust & Safety in 2024
- Deniz Ertan, Senior Director of Risk, eBay
- Mary Ann Miller, VP, Evangelist & Fraud Executive Advisor, Prove
LegitScript Room
May 15, 2024
From:
1:15 PM
To:
1:55 PM
Full Circle Fraud Prevention: Bridging Vendors, Marketplaces, and Users
- Domingo Guerra, EVP Trust, Incode
- Kyle Nelson, Vice President of Strategic Partnerships & Head of Innovation, Snappt
Elephant Room
May 15, 2024
From:
1:15 PM
To:
1:55 PM
A Graduated Approach to Risk: Protecting Platforms Across the Customer Journey
- Duncan Carey, Senior Business Development Associate (Trust & Safety, ID & Risk), Uber
- Tracey Lazos, Sr. Director, Gig Economy Strategy, TransUnion
Incognia Room
May 15, 2024
From:
1:15 PM
To:
1:55 PM
Scamtastic! Protecting the Integrity of Online Marketplaces from the Scourge of Scams
- Aleksey Kravtsov, Senior Information Security Engineer, Warby Parker
- Ben Davey, VP of Product and Co-Founder, Darwinium
Zurich Room
May 15, 2024
From:
2:05 PM
To:
2:35 PM
Game-Changing Approach to Identity Verification with PrizePicks and Socure
- Jay Deuskar, Co-Founder & CTO, PrizePicks
- Eric Levine, SVP, Head of DocV, Socure
LegitScript Room
May 15, 2024
From:
2:05 PM
To:
2:35 PM
TBD
Elephant Room
May 15, 2024
From:
2:05 PM
To:
2:35 PM
What All Marketplaces Need to Know about Screening with Background Checks to Avoid More Risk
- Pamela Devata, Partner, Seyfarth Shaw LLP
Incognia Room
May 15, 2024
From:
2:05 PM
To:
2:35 PM
A New Era of CX With AI-Powered Fraud Detection and Prevention
- Kory Hancock, SVP, Operations, IntouchCX
- Dhruv Mehrotra, Founder, AI Solutions Group
Zurich Room
May 15, 2024
From:
2:45 PM
To:
3:15 PM
The Passive Detection Playbook - Catch Fraud without Friction
- Travis Dawson, Director Product Management, Marketplace/CS/Trust & Safety, StockX
- Soups Ranjan, Co-Founder, CEO, Sardine
LegitScript Room
May 15, 2024
From:
2:45 PM
To:
3:15 PM
Empowering Fortune 500s Through Open Marketplaces: Trusting the Untrusted
- Casey Ellis, CEO, Bugcrowd
- Barnett Klane, VP of Product, Trolley
Elephant Room
May 15, 2024
From:
2:45 PM
To:
3:15 PM
User-Generated Content Moderation and the Constitution
- Jacob Canter, Counsel, Crowell & Moring LLP
- Joanna Rosen Forster, General Counsel and Chief Compliance Officer, Wish
Incognia Room
May 15, 2024
From:
2:45 PM
To:
3:15 PM
Unique Risk Signals and Their Application to Digital Marketplaces.
- José R. Pallares, Senior Director, Decision Analytics Strategy and Innovation, Experian
Vista Gallery
May 15, 2024
From:
3:15 PM
To:
3:30 PM
Afternoon Coffee Break
Zurich Room
May 15, 2024
From:
3:30 PM
To:
4:10 PM
Wish and EverC: Pioneering AI Technology to Crack Down on Counterfeits
- Erin Brusseau, Director of Content Moderation, Wish
- Ariel Tiger, CEO, EverC
LegitScript Room
May 15, 2024
From:
3:30 PM
To:
4:10 PM
Building Trust through Safety: Recognizing and Responding to the Reality of Online Child Sexual Exploitation Risk
- Amanda Goharian, Senior Research Manager, Thorn
- Kate Sim, Policy Strategist - Child Safety, Google
- Amanda Volz, VP, Customers and Partnerships, Thorn
Elephant Room
May 15, 2024
From:
3:30 PM
To:
4:10 PM
Navigating Payment Partnerships: A Comprehensive Guide to Common Pitfalls
- Sam Boro, Partner, Perkins Coie
- Jerry Lee, Global Head of Risk Legal, Stripe
- Laura Mastrangelo, Director and Assistant General Counsel for Payments Legal, Etsy
- Youssef Sneifer, VP Regulatory & Compliance, GoCardless
Incognia Room
May 15, 2024
From:
3:30 PM
To:
4:10 PM
Balancing Privacy and (IRL) Real-World Safety in Consumer Experiences
- Chelsea Hower, Director of Trust and Safety, Sittercity
- Sidra Khan, Manager, Risk & Trust Policy, TaskRabbit
- Zach Singleton, Safety, Privacy & Equity Product Manager, Uber
Zurich Room
May 15, 2024
From:
4:20 PM
To:
4:50 PM
Fake Reviews: Regulation and the Battle for Consumer Confidence
- Colleen Beers, President & Global Head of Trust & Safety, Alorica
- Chris Downie, Co-Founder & CEO, Pasabi
- Ryan Stevens, VP, Marketplace Strategy, Clutch
LegitScript Room
May 15, 2024
From:
4:20 PM
To:
4:50 PM
Trauma-Informed Trust & Safety: Programs to Support Mental Health on Platforms and in the Workplace
- Ally Coll, Founder, The Purple Method
- Chelsea Hower, Director of Trust and Safety, Sittercity
- Kristin Kupiec, Associate Manager, Community Response, DoorDash
- Bri Riggio, Member / Former Visiting Fellow, Integrity Institute
Elephant Room
May 15, 2024
From:
4:20 PM
To:
4:50 PM
Fighting Fake Accounts with Threat Intelligence
- Chris Horne, Director of T&S Investigations & Intelligence, Upwork
- Tomer Poran, VP Solution Strategy & Community, ActiveFence
Incognia Room
May 15, 2024
From:
4:20 PM
To:
4:50 PM
Todayâs Disruptors in High-Volume Onboarding
- Josh Cutler, Chief Technology Officer, Yardstik
- Amy Leff, Assistant Professor of Practice, University of Texas-Austin
- Nick Prijic, VP of Driver Operations, Fetch
Zurich Room
May 15, 2024
From:
5:00 PM
To:
5:30 PM
New Developments in California Privacy Law
- Kathleen McConnell, Partner, Seyfarth Shaw LLP
LegitScript Room
May 15, 2024
From:
5:00 PM
To:
5:30 PM
Insurance Trends and Innovations: Thinking Outside the Box to Protect Your Platform
- Garrett Olson, Head of Insurance & Risk Management, Wolt
- Ryne Ring, Director of Gig and Embedded Programs, Citadel
- Justin Sorensen, Practice Leader, High Growth Ventures, Hub
- Michael Sullivan, Practice Leader, Senior Vice President, Hub
Elephant Room
May 15, 2024
From:
5:00 PM
To:
5:30 PM
Moving from Reactive to Proactive: Fraud Prevention for Governments & Corporations
- John Devenyns, Solutions Consultant, Feedzai
- Zac Sheldon, National Director of Sales & Marketing, Thomson Reuters
Incognia Room
May 15, 2024
From:
5:00 PM
To:
5:30 PM
Regulatory Outlook: What's in Store for Platforms in 2024
- Bruno Lewicki, Global Policy Director, Airbnb
- Nima Rahimi, Deputy General Counsel, Thumbtack
- Heather Stewart, Managing Director, Red Maple Strategies
Vista Gallery
May 15, 2024
From:
5:30 PM
To:
6:30 PM
Mix & Mingle
Various Locations
May 15, 2024
From:
6:30 PM
To:
8:30 PM
Dine & Network Program Dinners
TBD
May 15, 2024
From:
8:00 PM
To:
11:00 PM
Nightcap Sponsored by ActiveFence and LegitScript
VIsta Gallery
May 16, 2024
From:
8:00 AM
To:
9:00 AM
Check In & Networking Breakfast
LegitScript Room
May 16, 2024
From:
9:00 AM
To:
9:40 AM
Opening Session - Making the Case: Measuring ROI for Trust & Safety
- Heather Grunkemeier, Founder, Twinkle
- Chelsea Hower, Director of Trust and Safety, Sittercity
- Kristin Kupiec, Associate Manager, Community Response, DoorDash
Zurich Room
May 16, 2024
From:
9:50 AM
To:
10:30 AM
How to Leverage Legal to Achieve Business Goals
- Val Byrne, Director, Commercial Legal, DoorDash
- Nathan Garnett, General Counsel, OfferUp
- Adam Schlosser, Head of Legal, Poshmark
- Jeremy Siegel, General Counsel, Final Bell
LegitScript Room
May 16, 2024
From:
9:50 AM
To:
10:30 AM
How to Build in Integrity
- Alice Hunsberger, VP, Trust & Safety and Content Moderation, PartnerHero
- Sahar Massachi, Executive Director, Integrity Institute
- Cathryn Weems, Independent T&S Consultant
Elephant Room
May 16, 2024
From:
9:50 AM
To:
10:30 AM
Terms of Use Enforceability: Recent Trends and Cases
- Julia Breyer, Deputy General Counsel, Instawork
- Adam Mandelsberg, Commercial Litigation Partner, Perkins Coie
- John Schreiner, Partner, Perkins Coie
Incognia Room
May 16, 2024
From:
9:50 AM
To:
10:30 AM
Digital Inclusion Hinges on Accessibility: ADA, WCAG and Leveraging AI
- Kristina Launey, Labor and Employment Litigation and Counseling Partner, Seyfarth Shaw LLP
- Aaron Page, Director of Accessibility, Allyant
Zurich Room
May 16, 2024
From:
10:40 AM
To:
11:10 AM
Developing Trust & Safety by Design
- Chad Dennis, Manager, Global Safety Product Strategy & Operations, DoorDash
- Garrett Olson, Head of Insurance & Risk, Wolt
LegitScript Room
May 16, 2024
From:
10:40 AM
To:
11:10 AM
Best Practices to Create a Safer Platform Through Technology
- Sidra Khan, Manager, Risk & Trust Policy, TaskRabbit
- Unni Nair, Sr Research Strategist, AI Principles & Ethics, Google
- Hannah Nilles, Head of Central Safety, Uber
Elephant Room
May 16, 2024
From:
10:40 AM
To:
11:10 AM
Developing Trust & Safety Policy Best Practices
- Jessica Ballard, VP, Risk & Claims, Outdoorsy
- Michelle Chang, Head of Search Policy, Trust & Safety, Google
- Caroline Humer, Founder, Trust & Safety Forum
- Chris Roberts, Trust and Safety Policy, DoorDash
Incognia Room
May 16, 2024
From:
10:40 AM
To:
11:10 AM
Unpacking SMS Toll Fraud at the Intersection of AI and Telco Collusion
- Ramsin Betyousef, Snr. Director of Engineering, Identity, Trust and Safety & Insurance, Uber
- Kevin Gosschalk, Founder & CEO, Arkose Labs
Zurich Room
May 16, 2024
From:
11:20 AM
To:
11:50 AM
Shifting the Culture: Regulatory Compliance as a Proxy for Inclusion and Innovation
- Garrett Olson, Head of Insurance & Risk, Wolt
- Amie White, Sr. Director of Risk, Ethics & Policy, Hinge
LegitScript Room
May 16, 2024
From:
11:20 AM
To:
11:50 AM
Six Degrees of Separation: Data Science Exposes Secret KYB Risk
- Veronica Kramer, Director of Engineering, Seller Onboarding, Risk and Compliance, Wish
- Hal Lonas, Chief Technology Officer, Trulioo
- Shaun Singh, Director, Solutions Consulting, Trulioo
Elephant Room
May 16, 2024
From:
11:20 AM
To:
11:50 AM
Translating Risk Mitigation into Great Experiences
- Christie Kim, COO, Persona
- Iker Lazlo, Manager of Trust & Safety, Outdoorsy
- Sarika Oak, Senior Director of Trust and Safety Operations, Udemy
Incognia Room
May 16, 2024
From:
11:20 AM
To:
11:50 AM
Circular Marketplaces: Solving Unique Trust, Risk and Safety Issues
- Peter Evans, Chief Strategy Officer, McFadyen Digital
- Aurelija PlÄtienÄ, Director of Engineering, Vinted
Zurich Room
May 16, 2024
From:
12:00 PM
To:
12:30 PM
How Generative AI Works and How to Use It
- Michael Dworsky, CEO & Co-Founder, Cove
- Tejal Patwardhan, Member of Technical Staff, OpenAI
LegitScript Room
May 16, 2024
From:
12:00 PM
To:
12:35 PM
The Importance of KYB in the Marketplace Economy
- Travis Dawson, Sr. Director of Product Management, StockX
- Vasileios Konteas, Head of Due Diligence & KYC, Delivery Hero
- Vanita Pandey, CMO, Caf
- Holly Sandberg, Dir. Trust & Safety, Reverb
- Gagan Sekhon, Principal Product Manager, Fraud, Upgrade
Elephant Room
May 16, 2024
From:
12:00 PM
To:
12:40 PM
You Need a Government Affairs Strategy: Building Your Government Affairs Capabilities at all Company Stages
- Pamela Devata, Partner, Seyfarth Shaw LLP
- Adam Schlosser, Head of Legal, Poshmark
- Heather Stewart, Managing Director, Red Maple Strategies
Incognia Room
May 16, 2024
From:
12:00 PM
To:
12:40 PM
Rapid Reactions and Resilience: Navigating a Cybersecurity Incident
- Stephen Fusco, Senior Director of Legal Affairs and Data Privacy, HopSkipDrive
Vista Gallery
May 16, 2024
From:
12:30 PM
To:
1:30 PM
Networking Lunch Sponsored by Sterling
Zurich Room
May 16, 2024
From:
1:15 PM
To:
1:55 PM
Battling the New Generation of Account Takeover Attacks
- Kevin Clark, Fraud Manager, Pinterest
- Kevin Lee, VP of Trust and Safety, Sift
LegitScript Room
May 16, 2024
From:
1:15 PM
To:
1:55 PM
How to Create a Successful Fraud-Fighting Team?
- Assaf Kipnis, Trust and Safety, Google
- Hal Lonas, Chief Technology Officer, Trulioo
- Elena Michaeli, PM Marketplace Risk Strategy, Walmart
- Sarika Oak, Senior Director of Trust and Safety Operations, Udemy
Elephant Room
May 16, 2024
From:
1:15 PM
To:
1:55 PM
How to Design Safe and Inclusive Marketplace Communities
- Justin Bullock, VP of Sales, Envoy
- Mike Wilkins, Sr. Director, Trust & Safety, Turo
- Naishi Zhang, Product Leader, Checkr
Incognia Room
May 16, 2024
From:
1:15 PM
To:
1:55 PM
Advanced Analytics in Risk Management
- Abhi Gupta, Head of Product, Square/Cashapp
- Jason Howard, CEO, Caf
- Eamon Murphy, Head of Payments, CertiFid
- Holly Sandberg, Dir. Trust & Safety, Reverb
Zurich Room
May 16, 2024
From:
2:05 PM
To:
2:35 PM
Going Global: Strategies and Pitfalls to Avoid Growing Internationally
- Yana Komsitsky, Senior Counsel, Seyfarth Shaw LLP
LegitScript Room
May 16, 2024
From:
2:05 PM
To:
2:35 PM
Platform AI Integrations: Navigating Unchartered Legal Risks
- Julia Breyer, Deputy General Counsel, Instawork
- Mary E. Hershewe, Associate, Faegre Drinker
- Stephen Fusco, Senior Director of Legal Affairs and Data Privacy, HopSkipDrive
Elephant Room
May 16, 2024
From:
2:05 PM
To:
2:35 PM
Driving Toward Safety: Learn How Uber and CMT are Each Leveraging Technology to Save Lives
- Abhi Butchibabu, VP, Product Management, Cambridge Mobile Telematics
- Nadia Moosvi, Lead Product Manager, Uber
Incognia Room
May 16, 2024
From:
2:05 PM
To:
2:35 PM
Incident Response Best Practices
- Kristin Kupiec, Associate Manager, Community Response, DoorDash
- Patrick Merkel, Senior Counsel, Outdoorsy
- Robin Murphy, Manager, Risk Operations, Meta
Convene
May 14, 2024
From:
1:00 PM
To:
5:00 PM
Boot Camp Presented by Elephant
- Jeremy Gottschalk, Founder, Marketplace Risk
- Matthew Hertz, CEO, Elephant