PAYMENTS & FRAUD PREVENTION
What you need to know about payments and fraud prevention - from seamless processing to identifying, predicting and preventing fraud on your platform

A discussion on how marketplaces currently identify, capture, and prevent fraudulent uses of their platforms, as well as how they should. This could explore tradeoffs between allowing fraudsters to gain limited access to a platform in order to gather more data and prevent greater fraud later on, as well as the tradeoffs that can occur between capturing fraud and UX.

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As the COVID-19 quarantine continues with no official end in sight, unethical online merchants continue to target consumers who are homebound, anxious—and online. They promote products that claim to treat the coronavirus, services that trick consumers into giving unnecessary money or personal information, and other scams. These merchants are endangering the health and safety of consumers while increasing the risk and liability for payment companies (e.g. increased chargebacks, card network fines, and regulatory warnings). Learn about the dangers of these virtual culprits, and see how you can help combat and protect consumers from fraud, including Coronavirus-related scams, what the global community is doing to crack down on scammers, and best practices for keeping our global e-commerce community safe.

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The coronavirus has triggered an explosion in credit card disputes, social upheaval and poverty. Businesses are reeling, consumers are frightened -- and the marketplace is in desperate need of guidance. Chargebacks911 COO Monica Eaton-Cardone will teach audiences how to protect themselves from the post-pandemic threat-matrix; reduce marketplace risks; placate consumer fears; and grow revenue.

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The sharing economy is facing rising fraud levels, as attackers attempt to highjack peer-to-peer transactions and abuse online marketplaces. In this class you will learn how to view attacks from the lens of a fraudster!

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This session on Agile Fraud Detection and Prevention helps marketplace professionals learn how to tackle evolving fraud tactics so they can stay ahead of scammers and keep their users safe.

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Sanjay Gupta provides insight into the new and more sophisticated technologies fraudsters are using to falsify personal identity information or create entirely new synthetic identities through deepfake images and hacking biometric data. They will also share proven strategies for how businesses can better detect these methods to keep both themselves and consumers safe from fraud. Lastly, using Mitek’s upcoming report with PYMNTS on the topic, the presenters will examine where these technologies have already demonstrated their impact through financial and personal loss, and provide insight into how investing in solutions to circumvent these threats will be critical to keeping consumer trust in the future.

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The eCommerce ecosystem is rapidly changing, and ignorance isn’t bliss – it’s suicide. What you don’t know CAN hurt you! Chargebacks911’s VP of Partner Engagement Don Bush’s eye-opening presentation will shine a bright light on some of the biggest dangers in the eCommerce marketplace – such as chargeback fraud, dispute resolution, cyber-theft, data breaches, crime trends, and more.

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In this session, Steve will discuss trends in consumer complaints, recent frauds and scams and present methods for preventing consumer complaints, transparency and the value of excellent customer service.

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Keeping fraudsters off your platform is key. But you have to be careful not to mistake good customers for bad ones. Trust & Safety Architect Jeff Sakasegawa will teach you how to leverage dynamic friction in order to avoid false positives.

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Supply-side fraud in on-demand marketplaces is often harder to identify and control than demand-side fraud. Learn how common supplier fraud scenarios work, how to identify them and what steps you can take to reduce your exposure.

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Sharing requires trust. But trust is gained in drops; lost in bucketfuls. Fraudulent schemes abound, more sophisticated and better scaled every year. How can you trust your users, and how can you help them trust you? Imagine using your competitors' data when you validate users for the very first time. New Privacy Enhancing Techniques mean that direct competitors can work together without ever sharing any personal user data whatsoever. If that sounds too good to be true, attend our session to find out why it's not only possible, but surprisingly intuitive - and very valuable for fighting fraud.

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Leaked and stolen information from phishing schemes and data breaches is often posted for sale on the dark web, leading to a proliferation of account takeover attacks (ATO's). To further understand the impacts of ATO's, we will log in to a dark web marketplace to see what’s actually for sale - from payment details to user account info to loyalty point balances. Brands can use this knowledge to decrease ATO threats and increase positive experiences for legitimate users. Stolen information from data breaches is often posted for sale on the dark web, leading to account takeover attacks (ATO's). To understand the impact of ATO's, we will access a dark web marketplace to see what’s for sale - including payment details, user account info, and loyalty points. Brands can use this knowledge to decrease ATO threats and increase positive experiences for legitimate users.

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