Director of Support & Enablement
Adam has spent his career building global operations teams and technical solutions that deliver effortless service and reduced risk at scale for high-growth B2B & B2C platforms. A steadfast champion for Customer experience, Adam has held leadership roles at Google, UpWork, Indiegogo, and currently Leads the Support & Enablement organization at Wonolo. In addition to leading a growing organization of 100+ service professionals, Adam works cross-functionally to prioritize product features and tools that maximize user trust, intercept bad actors and accelerate user activation.
Wednesday, October 12, 2022 at 10:00:00 AM UTC
Adam Varro, Stephanie Horowitz, Tyler Allen
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Leveraging Data to Enable Proactive Detection: A Sharing Economy Case Study with Wonolo
Stephanie Horowitz | Senior Manager Trust & Safety, Wonolo
Adam Varro | Director of Support & Enablement, Wonolo
Tyler Allen | Product Manager Trust & Safety, Unit21
Wonolo, a large on-demand staffing platform, recognized they had bad actors on their platform. They always managed to catch these bad actors, but often only after fraud had occurred. Learn how they’ve transformed to leverage their own data and a no-code solution to proactively identify likely bad actors before they commit fraud.