Schedule | Marketplace Risk

Mon, Sep 16

5:30 PM - 7:30 PM
2 hours
Welcome Reception hosted by Seyfarth
Seyfarth
7:30 PM - 9:30 PM
2 hours
Advisory Board Dinner / Sponsored Dinners

Tue, Sep 17

8:00 AM - 9:00 AM
1 hour
Check In & Networking Breakfast
Convene
9:00 AM - 9:40 AM
40 minutes
Opening Session: Roles, Responsibilities and Operating Models for Safer Online Marketplaces and Online Platforms
Twinkle Room
Google
KPMG
9:50 AM - 10:30 AM
40 minutes
Success Stories: Pioneering AI Technology to Crack Down on Counterfeits
Incognia Room
EverC
Wish
9:50 AM - 10:30 AM
40 minutes
Leveraging AI for Trust & Safety Beyond Content
Clear Room
DoorDash
Meta
Saifr
9:50 AM - 10:30 AM
40 minutes
Law Enforcement Response in the World of Trust, Safety & Fraud
LegitScript Room
DoorDash
The Purple Method
9:50 AM - 10:30 AM
40 minutes
The Forming of The Coalition for Trusted Reviews
Empire Room
Amazon
Tripadvisor
9:50 AM - 10:30 AM
40 minutes
Workshop: Using Metrics to Make the Case for Investment
Twinkle Room
Twinkle
Vinted
10:40 AM - 11:10 AM
30 minutes
Cultivating the Next Generation of Trust and Safety Leaders
LegitScript Room
All Tech Is Human
Doordash
KPMG US
10:40 AM - 11:10 AM
30 minutes
Defeating Ban Evasion: Advanced Fraud Prevention Strategies for Multisided Platforms
Incognia Room
Incognia
Vinted
Wolt
10:40 AM - 11:10 AM
30 minutes
How Much Do Consumers Care About Trust and Safety?
Clear Room
Garbo
Google
Helping Survivors
Meirowitz & Wasserberg
RAINN
10:40 AM - 11:10 AM
30 minutes
Workshop: Train Your Own AI Risk Model (Part 1)
Twinkle Room
Cotera
Coterie Baby
10:40 AM - 11:10 AM
30 minutes
The New York City Fair Chance Act's Application to Platforms & Marketplaces
Empire Room
Seyfarth Shaw LLP
11:20 AM - 11:50 AM
30 minutes
License to Ride: How Uber is Taking Their Trust and Safety to the Next Level with Riders and Drivers
LegitScript Room
Prove
Uber
11:20 AM - 11:50 AM
30 minutes
A Graduated Approach to Risk: Protecting Platforms Across the Customer Journey
Clear Room
INSHUR
Wolt
11:20 AM - 11:50 AM
30 minutes
Using Shared Intelligence to Protect Against Marketplace Fraud Risks
Empire Room
LexisNexis Risk Solutions
11:20 AM - 11:50 AM
30 minutes
Workshop: Train Your Own AI Risk Model (Part 2)
Twinkle Room
Cotera
Coterie Baby
11:20 AM - 11:50 AM
30 minutes
Cross-Border Complexity Impacting Businesses' Ability to Grow
Incognia Room
Avalara
12:00 PM - 12:30 PM
30 minutes
Right Experience, Right Moment: Unlocking Marketplace Success by Balancing Risk and Conversion
Incognia Room
GLG
Persona
12:00 PM - 12:30 PM
30 minutes
Overcoming Fraud Challenges in Online Marketplaces - Without Impacting UX
LegitScript Room
Fingerprint
ID.me
12:00 PM - 12:35 PM
35 minutes
The Evolution of Identity and Importance of Brand to Enhance Trust, Security, and User Experience
Clear Room
Clear
JustWorks Labs
12:00 PM - 12:40 PM
40 minutes
Making the Case: Measuring ROI for Trust & Safety
Twinkle Room
DoorDash
Twinkle
12:00 PM - 12:40 PM
40 minutes
The Fraudster Playbook: Step-by-step Instructions for Defrauding Peer-to-Peer Marketplaces
Empire Room
Incognia
12:30 PM - 1:30 PM
1 hour
Networking Lunch
Convene
1:15 PM - 1:55 PM
40 minutes
Profile of a Bad Actor: Who's Committing Review Fraud?
Empire Room
Amazon
TripAdvisor
Trustpilot
1:15 PM - 1:55 PM
40 minutes
Moderation Challenges in Online to Offline Platform Settings
Incognia Room
DoorDash
Hinge
Hive AI
1:15 PM - 1:55 PM
40 minutes
Resilience in Growth: Vinted’s Battle Against Fraud
LegitScript Room
Vinted
1:15 PM - 1:55 PM
40 minutes
Scaling Trust & Safety Operations as Your Marketplace Grows
Clear Room
Clutch
Teleperformance
Trustpilot
1:15 PM - 1:55 PM
40 minutes
Trust & Safety Mentor Match
Twinkle Room
2:05 PM - 2:35 PM
30 minutes
Navigating Complex Compliance Cases: A Balanced Approach
Incognia Room
Google
2:05 PM - 2:35 PM
30 minutes
AI at the Gates: Combating AI-Driven Assaults on the Customer Experience
LegitScript Room
Indiegogo
Spec
2:05 PM - 2:35 PM
30 minutes
Trust and Safety Best Practices: An Industry-Wide Approach
Clear Room
Digital Trust and Safety Partn
Google
2:05 PM - 2:35 PM
30 minutes
Navigating Trust and Safety in the Digital Marketplace: Strategies, AI Integration, and Future Regulations
Empire Room
Addigence
Google
Red Maple Strategies
2:05 PM - 2:35 PM
30 minutes
Trust & Safety Mentor Match
Twinkle Room
2:45 PM - 3:15 PM
30 minutes
Developing Trust & Safety Policy Best Practices
LegitScript Room
Teleperformance
Twinkle
Vinted
2:45 PM - 3:15 PM
30 minutes
Navigating Cultural Flashpoints in Your Marketplace
Clear Room
Seyfarth Shaw LLP
2:45 PM - 3:15 PM
30 minutes
Building Marketplace Trust: Reviews, Relationships, and Community
Empire Room
Clutch
Google
2:45 PM - 3:15 PM
30 minutes
Trust & Safety Mentor Match
Twinkle Room
2:45 PM - 3:15 PM
30 minutes
Organized Retail Crime - Fighting Sophisticated Threat Actors in P2P Marketplaces
Incognia Room
ActiveFence
Blacklight Consulting
3:15 PM - 3:30 PM
15 minutes
Afternoon Coffee Break
Convene
3:30 PM - 4:10 PM
40 minutes
Trauma-Informed Trust & Safety: Programs to Support Mental Health on Platforms and in the Workplace
Incognia Room
DoorDash
The Purple Method
Twinkle
3:30 PM - 4:10 PM
40 minutes
Foretelling Fraud: Ensuring an Advantage is in the Cards
LegitScript Room
Ebay
Sift
TCGPlayer
3:30 PM - 4:10 PM
40 minutes
How Generative AI Works and How to Use It
Clear Room
Cove
OpenAI
3:30 PM - 4:10 PM
40 minutes
The How, When, and Why of Assessing 3P Content Moderation Systems
Empire Room
Bumble
3:30 PM - 4:10 PM
40 minutes
Trust & Safety Mentor Match
Twinkle Room
4:20 PM - 5:00 PM
40 minutes
Child Safety in the Marketplace: Prevention and Readiness (from Product to Regulations)
Incognia Room
Teleperformance
Trust & Safety Forum
Vyanams Strategies (VYS)
4:20 PM - 5:00 PM
40 minutes
Building Customer Trust Through Authentic User Experience
Clear Room
NOCD
TakeOne
4:20 PM - 5:00 PM
40 minutes
Mitigating Fraud and Chargebacks in a Marketplace Model
Empire Room
Chargeblast
4:20 PM - 5:00 PM
40 minutes
Incident Response Best Practices
LegitScript Room
DoorDash
HopSkipDrive
Marketplace Risk
5:00 PM - 7:00 PM
2 hours
Networking Reception
Convene

AGENDA

Mon, Sep 16

Welcome Reception hosted by Seyfarth

Advisory Board Dinner / Sponsored Dinners

Tue, Sep 17

Check In & Networking Breakfast

Opening Session: Roles, Responsibilities and Operating Models for Safer Online Marketplaces and Online Platforms

Success Stories: Pioneering AI Technology to Crack Down on Counterfeits

Leveraging AI for Trust & Safety Beyond Content

Law Enforcement Response in the World of Trust, Safety & Fraud

The Forming of The Coalition for Trusted Reviews

Workshop: Using Metrics to Make the Case for Investment

Cultivating the Next Generation of Trust and Safety Leaders

Defeating Ban Evasion: Advanced Fraud Prevention Strategies for Multisided Platforms

How Much Do Consumers Care About Trust and Safety?

Workshop: Train Your Own AI Risk Model (Part 1)

The New York City Fair Chance Act's Application to Platforms & Marketplaces

License to Ride: How Uber is Taking Their Trust and Safety to the Next Level with Riders and Drivers

A Graduated Approach to Risk: Protecting Platforms Across the Customer Journey

Using Shared Intelligence to Protect Against Marketplace Fraud Risks

Workshop: Train Your Own AI Risk Model (Part 2)

Cross-Border Complexity Impacting Businesses' Ability to Grow

Right Experience, Right Moment: Unlocking Marketplace Success by Balancing Risk and Conversion

Overcoming Fraud Challenges in Online Marketplaces - Without Impacting UX

The Evolution of Identity and Importance of Brand to Enhance Trust, Security, and User Experience

Making the Case: Measuring ROI for Trust & Safety

The Fraudster Playbook: Step-by-step Instructions for Defrauding Peer-to-Peer Marketplaces

Networking Lunch

Profile of a Bad Actor: Who's Committing Review Fraud?

Moderation Challenges in Online to Offline Platform Settings

Resilience in Growth: Vinted’s Battle Against Fraud

Scaling Trust & Safety Operations as Your Marketplace Grows

Trust & Safety Mentor Match

Navigating Complex Compliance Cases: A Balanced Approach

AI at the Gates: Combating AI-Driven Assaults on the Customer Experience

Trust and Safety Best Practices: An Industry-Wide Approach

Navigating Trust and Safety in the Digital Marketplace: Strategies, AI Integration, and Future Regulations

Trust & Safety Mentor Match

Developing Trust & Safety Policy Best Practices

Navigating Cultural Flashpoints in Your Marketplace

Building Marketplace Trust: Reviews, Relationships, and Community

Trust & Safety Mentor Match

Organized Retail Crime - Fighting Sophisticated Threat Actors in P2P Marketplaces

Afternoon Coffee Break

Trauma-Informed Trust & Safety: Programs to Support Mental Health on Platforms and in the Workplace

Foretelling Fraud: Ensuring an Advantage is in the Cards

How Generative AI Works and How to Use It

The How, When, and Why of Assessing 3P Content Moderation Systems

Trust & Safety Mentor Match

Child Safety in the Marketplace: Prevention and Readiness (from Product to Regulations)

Building Customer Trust Through Authentic User Experience

Mitigating Fraud and Chargebacks in a Marketplace Model

Incident Response Best Practices

Networking Reception

Subscribe to our Newsletter