Detecting and banning bad actors is just the beginning. The real challenge is keeping them off your platform. This panel will discuss the underlying strategies used to evade bans and how marketplaces can crackdown on them to create a safer community. In this session, experts will explore: The most common strategies used by bad actors to evade account bans. The downstream effects of ban evasion and its impact on user trust and platform reputation. How to combine device identifiers and behavioral signals in order to distinguish between legitimate users and bad actors. Speakers: - Taki Bouyoucef, Product Lead, Yassir - André Ferraz, Co-Founder & CEO, Incognia - Izabela Vidigal, Logistics & Fleet Fraud Prevention Manager, iFood

The staggering popularity of new weight loss drugs combined with a global shortage has created the perfect storm for problematic behavior on marketplaces and across the internet. Counterfeits, unapproved brands, problematic ads, shady affiliates, and outright scams are just a few of the problems erupting from this explosive market. In this presentation of the dynamic GLP-1 industry, we'll explore the myriad ways in which bad actors are infiltrating platforms and marketplaces to make a quick buck on desperate consumers. You'll get data on fraudulent behavior LegitScript has been tracking across the internet and learn about trends we're watching for as the market evolves. With practical tips and real examples of problematic behavior, you'll better understand your risk and learn what to watch out for. Speakers: - Luca Jarone, Marketplace Solutions Consultant, LegitScript

This presentation dives into disintermediation and how it manifests across different types of services, highlighting examples from the many different kinds of services on the Fiverr marketplace, and the challenges that come with trying to detect and prevent disintermediation across many different kinds of services and interactions. It also dives into setting policies and guidelines per service based based on these learnings, how to best prevent disintermediation, and how to leverage AI to do so. It will look at the different parameters that could make an interaction more at risk (in person vs online, expensive vs cheap, ongoing vs one time, etc), how disintermediation is initiated (trying to communicate off platform or directly to paying off platform), and who is doing the initiation. Speakers: - Aidan Dugan, Business Verticals Group Manager, Fiverr - Dasha Rosenberg, Group Manager of Marketplace Integrity & Policies, Fiverr

Revenue and trust and safety are often not words that go hand-in-hand. At many companies, trust and safety is viewed as a cost center and teams that do this work can struggle to get the resourcing they need or have the work made a priority. However, in recent years, we’ve seen high-profile instances (e.g. Stop Hate for Profit, Cambridge Analytica, YouTube ad boycott, Musk-Twitter acquisition) of trust and safety incidents having a significant impact on a company's reputation, user base, and ultimately revenue, with companies learning that a loss of trust with one’s customers impacts their bottom line. This panel will probe deeper into how trust and safety leaders can ensure their organizations understand the criticality of investment in this space, develop products and features responsibly, and position this work as not just morally or legally necessary, but also an imperative for building a durable business. Speakers: - Ailís Daly, Panel Moderator, Head of Trust & Safety, WebPurify - Patrick Lawler, Global Head of Safety Policy, Bolt - Eoin O'Reilly, Director of Enterprise Risk, Etsy

Marketplaces were at the vanguard of embedded payments. In the always-on, connected economy that marketplaces helped create, embedded payments are the fuel that powers easy, seamless digital transactions. The rise of embedded finance and connected commerce have made payments seamless and “invisible” to the consumer, and while this is highly convenient, it also presents challenges in fighting fraud and identity verification. Marketplaces banks and payment providers have to be able to accurately identify who they are interacting with and authorizing to send and receive payments across the entire digital spectrum. Speakers: - Jason Howard, CEO, Caf - Ambreen Khasru, Global Head of Compliance, YouLend - Holly Sandberg, Director of Trust and Security, Reverb

On this panel we will discuss the struggles of late of micro-mobility providers but also how the long-term sustainability of Micro-Mobility operators relies on creating better regulation and fit for purpose insurance requirements. That can only be achieved by collaborating with regulators and demonstrating trust and safety with compelling risk data. Speakers: - Jugs Chaudhery, Class Leader, Accident & Health, Apollo ibott 1971 - Daniel Severin, Head of Insurance, Bolt

Join industry leaders Juliet Eccleston, Nicola Gandy, Gabriel Isserlis, Erefa Coker, and Alex Kroeger as they delve into the evolving trends that will shape marketplaces in 2025. This dynamic session will explore key themes, from cybersecurity implications and innovative integrations to the transformative role of AI and internal talent marketplaces. Attendees will gain insights into the latest trends, practical use cases, and challenges that lie ahead, providing a comprehensive look at what marketplace leaders need to know to navigate an increasingly complex digital landscape. Speakers: - Juliet Eccleston, Founder and Strategic Advisor, Shared Advisory - Erefa Fynecontry, Founder, IMÒ INTERNS - Nicola Gandy, Director, Azacus.io - Gabriel Isserlis, Founder & CEO, Tutti - Alex Kroeger, Attorney, Larson King

This session will explore the essential components of creating and implementing effective trust and safety policies in today's digital landscape. The panel will discuss the development of comprehensive policies, the integration of best practices, and the importance of cross-functional collaboration. Attendees will learn about real-world examples and strategies for addressing challenges, ensuring compliance, and fostering a safe and trustworthy environment for users. Don't miss this opportunity to gain valuable insights from industry leaders and enhance your understanding of trust and safety policy development. Speakers: - Laura DeBenedetto, Product Policy Manager, Meta - Camilla Hegarty, SVP Global Practice Lead & Business Development T&S, Teleperformance - Aurelija Pletiene, Director of Engineering, Vinted

The European Union’s Markets in Crypto Assets regulation (MiCA) is a sweeping set of measures that aim to maintain financial stability by regulating crypto assets. Set to go into full effect in December, MiCA provides a framework for monitoring compliance and evaluating legal and reputational risk for entities touching the crypto asset space. How will this impact internet companies? Because this is a nascent framework, MiCA lacks a specific history of interpretation, litigation, and enforcement, not to mention the manner in which it will interact with existing regulatory schemes such as anti-money laundering and consumer protection regulations. Risk assessments will need to remain dynamic, and entities with exposure need to continuously monitor the moving pieces. In this presentation, LegitScript Associate Counsel Ted James helps you understand the framework of MiCA, explains how it impacts internet companies, and offers insight on balancing. Speakers: - Ted James, Associate Legal Counsel, LegitScript - Luca Jarone, Marketplace Solutions Consultant, LegitScript

Autonomous vehicles (AVs) are poised to revolutionize the rideshare and delivery industries through strategic partnerships between AV companies and major platforms like Uber and DoorDash. This session will explore the rapid advancements in autonomous technology and how these partnerships are expanding, reshaping logistics and mobility across marketplaces. Our panelists from Oxa, Uber, DoorDash, and Waymo will discuss the current state of autonomous vehicle integration, the challenges and opportunities ahead, and how large-scale adoption could change the future of both consumer and B2B marketplaces. Join us to dive into how quickly AVs will dominate and disrupt these sectors, driving innovation and new growth opportunities. Speakers: - Ben Loewenstein, European Policy & Government Affairs, Waymo - Rebecca Marsden, VP of Commercial Finance, Oxa - Chris Moore, Head of Apollo 1971, Apollo ibott 1971

Join our panel to explore the key findings from the latest Open and Embedded Insurance Observatory report, realized in collaboration with Marsh and Sure, on the protection needs and embedded protection opportunities of digital platforms and marketplaces. We will delve into how platforms and marketplaces are evolving, their unique risks, and the critical role of embedded protection in enhancing network effects and resilience. Key takeaways will include actionable insights on tailored protection solutions, the integration of technology for personalized coverage, and collaborative strategies for insurers and platforms. Attendees will gain practical knowledge to harness embedded protection as a growth enabler for their businesses. Speakers: - Spencer De Rosa, Insurance Manager, Wolt - Rami Soysa, SVP – International Affinity, Marsh

Generative artificial intelligence, deepfakes and app cloners have gained prominence in recent months, causing millions of dollars in losses through fraud against financial institutions and retailers. In this lecture, we will present the latest malware and technological tools used by fraudsters to perpetrate large-scale fraud and delve into how each of these software functions, the primary challenges faced thus far, upcoming trends in fraud, and, most importantly, how institutions can defend themselves against these large-scale attacks. The session will discuss deepfakes, app cloners, emulators, virtualizers, image injection, and their impacts on fraud techniques such as fake accounts, voucher abuse, refund abuse, and identity fraud. Speakers: - Eduardo Pires, Global Head of Industry, Food Delivery & Ride-hailing, Incognia - Raphael Vasconcellos, Head of Logistics Fraud Prevention, iFood

Discussion on how there is a lot of uncertainty with regulation and responsibilities of marketplaces and the challenges this brings in a claims situation. How risk management and key trust and safety partnerships can make for better claims defences and thus save marketplaces money. Panellists from Turo, Lime and DoorDash. Speakers: - Jessica Ballard, Vice President - Risk, Claims, Customer Support, Outdoorsy - Ian Beckett, Claims Manager, Apollo ibott 1971 - Flavia De Mattia, Head of Risk & Insurance Analytics, Lime

This session will explore how marketplaces can shift from traditional SaaS fee models to unlock hyper-growth by adopting a Payments-as-a-Service (PaaS) approach. We will discuss the key strategies, technologies, and operational shifts needed to transition, highlighting how payments can become a core revenue driver rather than a cost center. Attendees will gain insights into practical steps for scaling through PaaS and learn from real-world examples of marketplaces that have successfully made this transformation. Speakers: - Alex Mackenzie, Director & Co-Founder, Ryft - Sam Royle, Co-Founder & CEO, SoSquared - Chloe Smith, Co-Founder & CEO, Tuft

Incidents and legal threats are inevitable, regardless of how robust your trust and safety policies may be. Join this session for a comprehensive roadmap for preparing and responding to such events, emphasizing the importance of centralized monitoring and information preservation. It details effective engagement strategies with users, media, law enforcement, and attorneys, highlighting empathy and timely responses. The session will offer practical advice on managing user complaints, social media crises, and legal inquiries while maintaining a strong legal posture. Attendees will learn how to turn challenging situations into opportunities to reinforce trust and safety within their platforms. Speakers: - Jessica Ballard, Vice President - Risk, Claims, Customer Support, Outdoorsy - Kristin Kupiec, Associate Manager, Community Response, DoorDash