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London, November 12 - 14, 2024

Europe's largest marketplace conference, hosted by Lloyd's of London

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Presented by:

500+

Attendees

125+

Speakers

50+

Sessions

25+

Content Hrs

Featuring founders, operators and experts from...

Discover more about the europe's largest marketplace conference, including topics, speakers and the platforms participating

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About the Marketplace Risk Global Summit

The only conference designed for marketplace and digital platform founders and leaders from Bolt, DoorDash, Turo TaskRabbit, Uber, Wonolo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year Europe convenes at the Marketplace Risk Global Summit - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - to learn, network and exchange best practices and trends.

WHO:

  • Marketplace and digital platform founders & leaders wanting to learn from their peers

  • Innovative solution providers, vendors and firms solving platforms' biggest challenges

  • Industry leaders and subject matter experts

​

WHY:

  • Learn best practices and tested strategies to protect your platform and community

  • Network with platform peers and industry experts from around the world

  • Share your knowledge and experience with the industry

​

WHAT:

  • Risk management

  • Trust & Safety

  • Compliance & regulatory

  • Legal strategy

​

Designed specifically for founders and leaders of marketplaces and digital platforms to launch and grow

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Explore all innovative speakers

Find out why founders and leaders attend the Marketplace Risk Global Summit

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AGENDA 2024

NOVEMBER

12 - 14

Nov 12, 2024

5:30 PM

Apollo HQ

Welcome Reception hosted by Apollo

Join fellow attendees at the Welcome Reception as we kick off the start of the 2024 Marketplace Risk Global Summit, hosted by Apollo Underwriting at their London headquarters. As the sun descends over the city skyline, we extend a warm invitation to join us at the Welcome Reception — a laid back networking reception with old friends and new. This first event will unite global thought leaders, innovators, operators and experts, all driven by a shared goal to explore, innovate, and shape the future of marketplaces and digital platforms.
Nov 13, 2024

8:00 AM

Lloyd's of London, One Lime Street, London, EC3M 7HA

Check In & Registration

Be sure to arrive early at Lloyd's Main Reception to collect your name badge and enter through security.
Nov 13, 2024

9:00 AM

Old Library

Keynote

Nov 13, 2024

9:40 AM

Marble Foyer

Morning Coffee Break

Grab a coffee before the day's sessions kick off.
Nov 13, 2024

9:55 AM

Incognia Room

Fraud-as-a-Service: GenAI and the Sophisticated Tools Used by Fraudsters

- Eduardo Pires, Global Head of Industry, Food Delivery & Ride-hailing, Incognia
- Raphael Vasconcellos, Head of Logistics Fraud Prevention, iFood

Generative artificial intelligence, deepfakes and app cloners have gained prominence in recent months, causing millions of dollars in losses through fraud against financial institutions and retailers. In this lecture, we will present the latest malware and technological tools used by fraudsters to perpetrate large-scale fraud and delve into how each of these software functions, the primary challenges faced thus far, upcoming trends in fraud, and, most importantly, how institutions can defend themselves against these large-scale attacks. The session will discuss deepfakes, app cloners, emulators, virtualizers, image injection, and their impacts on fraud techniques such as fake accounts, voucher abuse, refund abuse, and identity fraud.
Nov 13, 2024

9:55 AM

LegitScript Room

Disintermediation Across Service Types: Challenges, Prevention & Policies

- Aidan Dugan, Business Verticals Group Manager, Fiverr
- Dasha Rosenberg, Group Manager of Marketplace Integrity & Policies, Fiverr

This presentation dives into disintermediation and how it manifests across different types of services, highlighting examples from the many different kinds of services on the Fiverr marketplace, and the challenges that come with trying to detect and prevent disintermediation across many different kinds of services and interactions. It also dives into setting policies and guidelines per service based based on these learnings, how to best prevent disintermediation, and how to leverage AI to do so. It will look at the different parameters that could make an interaction more at risk (in person vs online, expensive vs cheap, ongoing vs one time, etc), how disintermediation is initiated (trying to communicate off platform or directly to paying off platform), and who is doing the initiation.
Nov 13, 2024

9:55 AM

EverC Room

Building Trust, Safety, and Success in Global Marketplaces

- Claire Dyball, Head of Legal, Fruugo
- Ariel Tiger, CEO, EverC

As a global marketplace attracting 35 million shoppers monthly, Fruugo is committed to delivering a seamless, localized experience for consumers worldwide. However, with growth comes increasing regulatory compliance and the challenge of addressing threats from bad actors and counterfeit goods. In this session, Fruugo and EverC will share how their partnership has transformed Fruugo’s compliance and risk management strategy. By adopting a multi-layered, tech-powered approach, Fruugo has enhanced its platform’s integrity, ensuring safer ecommerce and compliance with complex international regulations. Attendees will learn how marketplaces can prepare for heightened accountability and leverage AI and human intelligence (HI) to implement scalable risk solutions.
Nov 13, 2024

10:50 AM

Incognia Room

Avalara

Nov 13, 2024

10:50 AM

LegitScript Room

The Skinny on New Weight Loss Drugs: Why They're Creating Risk on Your Platform and What to Do About It

- Luca Jarone, Marketplace Solutions Consultant, LegitScript

The staggering popularity of new weight loss drugs combined with a global shortage has created the perfect storm for problematic behavior on marketplaces and across the internet. Counterfeits, unapproved brands, problematic ads, shady affiliates, and outright scams are just a few of the problems erupting from this explosive market. In this presentation of the dynamic GLP-1 industry, we'll explore the myriad ways in which bad actors are infiltrating platforms and marketplaces to make a quick buck on desperate consumers. You'll get data on fraudulent behavior LegitScript has been tracking across the internet and learn about trends we're watching for as the market evolves. With practical tips and real examples of problematic behavior, you'll better understand your risk and learn what to watch out for.
Nov 13, 2024

10:50 AM

EverC Room

The Future of Insurance Partnerships for Marketplaces

- Xander Fritz, Director, Risk & Insurance, DoorDash
- Chris Moore, Head of Apollo 1971, Apollo

What new insurance solutions do marketplaces need to solve? What are the challenges? How do you build insurance partnerships that are dynamic and fit for purpose. We will provide answers from the lens of one of the largest marketplaces (DoorDash) and the Insurer (Apollo).
Nov 13, 2024

11:30 AM

Incognia Room

The ROI of T&S: How to Position Trust & Safety as a Revenue Imperative

- Ailís Daly, Panel Moderator, Head of Trust & Safety, WebPurify
- Patrick Lawler, Global Head of Safety Policy, Bolt

Revenue and trust and safety are often not words that go hand-in-hand. At many companies, trust and safety is viewed as a cost center and teams that do this work can struggle to get the resourcing they need or have the work made a priority. However, in recent years, we’ve seen high-profile instances (e.g. Stop Hate for Profit, Cambridge Analytica, YouTube ad boycott, Musk-Twitter acquisition) of trust and safety incidents having a significant impact on a company's reputation, user base, and ultimately revenue, with companies learning that a loss of trust with one’s customers impacts their bottom line. This panel will probe deeper into how trust and safety leaders can ensure their organizations understand the criticality of investment in this space, develop products and features responsibly, and position this work as not just morally or legally necessary, but also an imperative for building a durable business.
Nov 13, 2024

11:30 AM

LegitScript Room

Expanding to America: Legal Considerations & Structures

- Alex Kroeger, Attorney, Larson King
- Aurelija Pletiene, Director of Engineering, Vinted

Expanding into the US can be financially rewarding, but also open your company up to significant risk. In this session we will cover what steps marketplaces need to take to ensure their company is protected in a new market.
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