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London - November, 2024

Europe's largest marketplace conference, hosted by Lloyd's of London

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

500+

Attendees

125+

Speakers

50+

Sessions

25+

Content Hrs

Featuring founders, operators and experts from...

Discover more about the europe's largest marketplace conference, including topics, speakers and the platforms participating

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About the Marketplace Risk Global Summit

The only conference designed for marketplace and digital platform founders and leaders from Bolt, DoorDash, Turo TaskRabbit, Uber, Wonolo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year Europe convenes at the Marketplace Risk Global Summit - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - to learn, network and exchange best practices and trends.

WHO:

  • Marketplace and digital platform founders & leaders wanting to learn from their peers

  • Innovative solution providers, vendors and firms solving platforms' biggest challenges

  • Industry leaders and subject matter experts

WHY:

  • Learn best practices and tested strategies to protect your platform and community

  • Network with platform peers and industry experts from around the world

  • Share your knowledge and experience with the industry

WHAT:

  • Risk management

  • Trust & Safety

  • Compliance & regulatory

  • Legal strategy

Designed specifically for founders and leaders of marketplaces and digital platforms to launch and grow

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Explore all innovative speakers

Find out why founders and leaders attend the Marketplace Risk Global Summit

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2023 agenda

OCTOBER

30 -

NOVEMBER

1

Oct 30, 2023

5:30 PM

One Bishopsgate, London EC2N 3AQ

Welcome Reception hosted by Apollo

Join attendees at the Welcome Reception to kick off the 2023 Marketplace Risk Global Summit.
Oct 30, 2023

8:00 AM

One Lime Street, London, EC3M 7HA

Check In & Donuts sponsored by Azacus.io

Check in early to enjoy coffee and donuts sponsored by Azacus.io. Be sure to arrive early at Lloyd's Main Reception to collect your name badge and enter through security.
Oct 31, 2023

9:00 AM

Old Library

Keynote: Managing Risk in the Dynamic World of Online Safety: Sharing Best Practices from Google T&S

- Amanda Storey, Managing Director, Trust & Safety, Google

Platform lifecycles move through early-stage product and revenue focus to cost efficiencies and scale concerns as they grow. A risk management or compliance focus often comes too late and without incorporating ex ante protocols and principles into the design phase, which may in turn prompt significant redesigns and feature overhauls. This keynote will walk through a mental model for how Google thinks about risk management in Trust & Safety from safety by design through incident management.
Oct 31, 2023

9:40 AM

Marble Foyer

Morning Coffee Break

Grab a coffee before the day's session kick off.
Oct 31, 2023

9:55 AM

Tremau Room

Fake Reviews & Transparency: UK, US & EU Regulatory Obligations

- Curtis Boyd, Founder, The Transparency Company
- Chris Downie, CEO & Co-Founder, Pasabi
- Agne Kaarlep, Global Head of Policy and Advisory, Tremau
- Ylwa Rein, Global Public Policy Strategy & Advocacy Manager, Wolt

This session delves into the complex world of transparency and trust in the tech industry. It emphasizes the growing importance of transparency in global regulations, explores its challenges, and highlights the role of technology in enhancing it. The discussion also addresses the importance of authentic customer reviews in the age of generative AI. How properly implemented behavioral analysis and automation can assist in maintaining trust and transparency for enhanced consumer protections. How new US laws may impact UK/EU regulatory bodies and what impacts they will have on offending businesses.
Oct 31, 2023

9:55 AM

Veriff Room

Get Hacked: The Non-Technical Need-to-Know About Pentesting

- Stephen Fusco, Senior Director of Legal Affairs and Data Privacy, HopSkipDrive
- Nicola Gandy, Director, Azacus.io
- Gabriel Isserlis, Founder & CEO, Tutti

Join Tutti, HopSkipDrive and Azacus.io in a conversation about Pentesting for marketplace founders and product managers. This jargon-free journey through the process of being professionally hacked covers common reservations and myths, the most valuable outcomes and takeaways, and some big surprises along the way. You don't want to miss this inside look into the benefits of pentesting and the implications on your cybersecurity.
Oct 31, 2023

9:55 AM

PEAK IDV Room

Creating Trust and Promoting Safety in Online Marketplaces

- Emma Lindley, Managing Director, Caf.io
- Pedro Bennasar, Head of Payments, Vestiaire Collective

In many ways, the digital world has become one big marketplace. However, maintaining security in these marketplaces and ensuring everyone there is who they say they are can be difficult in such large, open environments. In this panel, industry experts share their knowledge and strategies for safeguarding user trust and creating a thriving marketplace ecosystem. In this session you will learn: (1) The latest in security and fraud in online marketplaces; (2) How attackers are compromising identity in marketplaces; (3) How to defend against all attacks regardless of how they’re carried out.
Oct 31, 2023

10:50 AM

Tremau Room

The Next Generation Device Fingerprint (and Why You Need It)

- Pedro Bennasar, Head of Payments, Vestiaire Collective
- André Ferraz, CEO & Co-Founder, Incognia

Over the past decade, device recognition solutions have played a major role in digital identity verification and fraud prevention. Unfortunately, due to a number of different factors, device fingerprinting technologies (device IDs) are not as effective as they used to be. Without the ability to reliably recognize returning devices, digital businesses are exposed to the numerous fraud attacks that are enabled by fake account creation or multi-accounting and account takeover. In this thought-provoking session, André Ferraz and his marketplace guests will discuss the shortcomings of legacy device fingerprinting solutions and the factors that have contributed to them. They will discuss this impact on marketplace businesses and explore the urgent need for a next-generation solution. Attendees will gain valuable insights into the factors restricting the efficacy of current solutions, what they should look for in a device recognition solution, and the innovations transforming device recognition and minimizing its downstream effects. In this session, attendees will learn: (1) What factors have contributed to the depreciation of existing device fingerprinting solutions; (2) The impact of underperforming device fingerprinting solutions on effective fraud prevention; and (3) Innovative solutions, like Location Fingerprint, and how it may be the key to the next generation of device recognition solutions.
Oct 31, 2023

10:50 AM

Veriff Room

How AI Works and How Humans Can Shape It for Content Moderation

- Michael Dworsky, Co-Founder & CEO, Cove
- Jan Eissfeldt, Director, Global Head of Trust & Safety, Wikimedia Foundation Inc.

With the safety risks of recent astounding advancements in AI, platforms must ready themselves for new threats. We know bad actors will weaponize AI to spread abuse and toxicity, but AI also presents an opportunity for trust & safety teams to use this new technology to their advantage. It can be intimidating for trust & safety teams to figure out how to best leverage AI, particularly when those teams are increasingly strapped for engineering resources. This session will be a crash course on how AI actually works under the hood, how trust & safety teams can best utilize it, and how non-technical teams can guide and adjust it - without code - to solve the right problems. No technical background or knowledge is needed - participants should leave understanding, at a high level, the mechanics of AI and large language models (LLMs), how humans can shape AI models to be more effective without needing to write code, and how trust & safety teams might deploy AI in their own products to prevent abuse.
Oct 31, 2023

10:50 AM

PEAK IDV Room

International Sharing Economy Standards: Best Practices, New Development, and Opportunities

- Masaaki Mochimaru, Director of Human Augmentation Research Center, The National Institute of Advanced Industrial Science and Technology
- Tomoyuki Endo, Director of Standards and Conformity Assessment, Japan External Trade Organization (JETRO), Geneva Office

ISO recently published an international standards Sharing Economy standards document for digital platforms to encourage growth through acceptable, trustworthy operations. Led by the “New Projects Group“ and international sharing economy standards chairman (ISO TC 324), Dr. Mochimaru, and secretary Tomoyuki Endo, this interactive presentation will offer best practices from various countries, new developments, projects, and opportunities with sharing economy standards. Current ISO Sharing Economy leadership include innovation experts from Japan, China, the US, Canada, Malaysia, UK and the EU among many others.
Oct 31, 2023

11:30 AM

Tremau Room

How to Zero to One AI & ML in Trust & Safety

- Chad Dennis, Manager, Trust & Safety Strategy, DoorDash
- Michael Lin, Co-Founder, Intrinsic
- Lear Wang, Engineering Manager, DoorDash

Join Michael Lin from Intrinsic, Chad Dennis, and Lear Wang from DoorDash in a panel discussion that reveals the behind-the-scenes engineering journey of AI & ML in trust & safety. Uncover how DoorDash developed and implemented their first trust & safety ML model from the ground up, with real-world learnings disrupting massive scams and fraud rings for one of the world's largest marketplaces. Gain insights into the best practices for trust & safety leaders to foster collaboration between operations and engineering teams, ensuring optimal protection against marketplace abuse.
Oct 31, 2023

11:30 AM

Veriff Room

Trust Unleashed: Turbocharging Onboarding and Taming Marketplace Mavericks

- Chris Hooper, Global Head of Content, Veriff
- Daniel Severin, Head of Insurance, Bolt
- Ed Lovelock, Global Product Marketing Manager, Starship Technologies

In the fast-paced world of online marketplaces, establishing trust and safety while streamlining user onboarding presents significant challenges. Ensuring the legitimacy of users is a continuous struggle against fraudulent activities, false identities, and unreliable products. Striving for a harmonious equilibrium between robust identity verification and frictionless onboarding is crucial. Overcoming these challenges is essential to fostering a secure marketplace ecosystem, where users can confidently engage, transactions are safeguarded, and authentic connections flourish. In this session we will discuss the benefits of age verification and estimation and identity verification.
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