Join attendees at the Welcome Reception to kick off the 2023 Marketplace Risk Global Summit.

Check in early to enjoy coffee and donuts sponsored by Azacus.io. Be sure to arrive early at Lloyd's Main Reception to collect your name badge and enter through security.

Platform lifecycles move through early-stage product and revenue focus to cost efficiencies and scale concerns as they grow. A risk management or compliance focus often comes too late and without incorporating ex ante protocols and principles into the design phase, which may in turn prompt significant redesigns and feature overhauls. This keynote will walk through a mental model for how Google thinks about risk management in Trust & Safety from safety by design through incident management.

Grab a coffee before the day's session kick off.

This session delves into the complex world of transparency and trust in the tech industry. It emphasizes the growing importance of transparency in global regulations, explores its challenges, and highlights the role of technology in enhancing it. The discussion also addresses the importance of authentic customer reviews in the age of generative AI. How properly implemented behavioral analysis and automation can assist in maintaining trust and transparency for enhanced consumer protections. How new US laws may impact UK/EU regulatory bodies and what impacts they will have on offending businesses.

Join Tutti, HopSkipDrive and Azacus.io in a conversation about Pentesting for marketplace founders and product managers. This jargon-free journey through the process of being professionally hacked covers common reservations and myths, the most valuable outcomes and takeaways, and some big surprises along the way. You don't want to miss this inside look into the benefits of pentesting and the implications on your cybersecurity.

In many ways, the digital world has become one big marketplace. However, maintaining security in these marketplaces and ensuring everyone there is who they say they are can be difficult in such large, open environments. In this panel, industry experts share their knowledge and strategies for safeguarding user trust and creating a thriving marketplace ecosystem. In this session you will learn: (1) The latest in security and fraud in online marketplaces; (2) How attackers are compromising identity in marketplaces; (3) How to defend against all attacks regardless of how they’re carried out.

Over the past decade, device recognition solutions have played a major role in digital identity verification and fraud prevention. Unfortunately, due to a number of different factors, device fingerprinting technologies (device IDs) are not as effective as they used to be. Without the ability to reliably recognize returning devices, digital businesses are exposed to the numerous fraud attacks that are enabled by fake account creation or multi-accounting and account takeover. In this thought-provoking session, André Ferraz and his marketplace guests will discuss the shortcomings of legacy device fingerprinting solutions and the factors that have contributed to them. They will discuss this impact on marketplace businesses and explore the urgent need for a next-generation solution. Attendees will gain valuable insights into the factors restricting the efficacy of current solutions, what they should look for in a device recognition solution, and the innovations transforming device recognition and minimizing its downstream effects. In this session, attendees will learn: (1) What factors have contributed to the depreciation of existing device fingerprinting solutions; (2) The impact of underperforming device fingerprinting solutions on effective fraud prevention; and (3) Innovative solutions, like Location Fingerprint, and how it may be the key to the next generation of device recognition solutions.

With the safety risks of recent astounding advancements in AI, platforms must ready themselves for new threats. We know bad actors will weaponize AI to spread abuse and toxicity, but AI also presents an opportunity for trust & safety teams to use this new technology to their advantage. It can be intimidating for trust & safety teams to figure out how to best leverage AI, particularly when those teams are increasingly strapped for engineering resources. This session will be a crash course on how AI actually works under the hood, how trust & safety teams can best utilize it, and how non-technical teams can guide and adjust it - without code - to solve the right problems. No technical background or knowledge is needed - participants should leave understanding, at a high level, the mechanics of AI and large language models (LLMs), how humans can shape AI models to be more effective without needing to write code, and how trust & safety teams might deploy AI in their own products to prevent abuse.

ISO recently published an international standards Sharing Economy standards document for digital platforms to encourage growth through acceptable, trustworthy operations. Led by the “New Projects Group“ and international sharing economy standards chairman (ISO TC 324), Dr. Mochimaru, and secretary Tomoyuki Endo, this interactive presentation will offer best practices from various countries, new developments, projects, and opportunities with sharing economy standards. Current ISO Sharing Economy leadership include innovation experts from Japan, China, the US, Canada, Malaysia, UK and the EU among many others.

Join Michael Lin from Intrinsic, Chad Dennis, and Lear Wang from DoorDash in a panel discussion that reveals the behind-the-scenes engineering journey of AI & ML in trust & safety. Uncover how DoorDash developed and implemented their first trust & safety ML model from the ground up, with real-world learnings disrupting massive scams and fraud rings for one of the world's largest marketplaces. Gain insights into the best practices for trust & safety leaders to foster collaboration between operations and engineering teams, ensuring optimal protection against marketplace abuse.

In the fast-paced world of online marketplaces, establishing trust and safety while streamlining user onboarding presents significant challenges. Ensuring the legitimacy of users is a continuous struggle against fraudulent activities, false identities, and unreliable products. Striving for a harmonious equilibrium between robust identity verification and frictionless onboarding is crucial. Overcoming these challenges is essential to fostering a secure marketplace ecosystem, where users can confidently engage, transactions are safeguarded, and authentic connections flourish. In this session we will discuss the benefits of age verification and estimation and identity verification.