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San Francisco, May 14-16, 2024

The world's largest marketplace conference

800+ marketplaces like Amazon, eBay, Google, Turo, Uber, Udemy have joined. Why haven't you?

800+

Attendees

150+

Speakers

70+

Sessions

50+

Content Hrs

Featuring founders, operators and experts from...

Discover more about the world's largest marketplace conference, including topics, speakers and the platforms participating

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About the Marketplace Risk Management Conference

The only conference designed for marketplace and digital platform founders and leaders like Airbnb, Uber, Amazon, eBay, Google, Turo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year the industry convenes at the Marketplace Risk Management Conference - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - in order to learn, network and exchange best practices and industry trends.

WHO:

  • Marketplace and digital platform founders & leaders wanting to learn from peers

  • Innovative solution providers, vendors and firms solving platform challenges

  • Industry leaders and subject matter experts

WHY:

  • Learn best practices and tested strategies to protect your platform & community

  • Network with platform peers and industry experts from around the world

  • Share your knowledge and experience with the industry

WHAT:

  • Risk management

  • Trust & Safety

  • Compliance & regulatory

  • Legal strategy

Designed specifically for founders and leaders of marketplace and digital platforms to launch and grow

800+ marketplaces like Amazon, eBay, Google, Turo, Uber, Udemy attend. Why aren't you?

Find out why founders and leaders attend the Marketplace Risk Management Conference

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Explore all innovative speakers

2023 agenda

MAY

16-18

May 16, 2023

From:

1:00 PM

To:

5:00 PM

Marketplace Risk Boot Camp

- Jeremy Gottschalk, Founder, Marketplace Risk

Founders, leaders and operators are invited to join this crash course on risk management designed specifically for marketplace and digital platforms. During this Boot Camp, you will be taken through 10 modules that will help you to identify and mitigate unnecessary risks that are too often overlooked and under appreciated. There's no theory - just useful, actionable information from experts. Attendees will walk away with essential information, along with a 'checklist' to take back and audit their website, mobile app, as well as various policies and processes. Separate registration is required and only open to marketplace and digital platform founders, leaders and operators who are registered for the conference.
May 16, 2023

From:

5:00 PM

To:

7:00 PM

Welcome Reception

Mix & mingle with attendees ahead of two days of nonstop education, networking and information exchange! Given the time and energy we spend worrying about the Internet‘s flaws, it’s easy to forget how the Internet makes our lives better in many ways. This talk will highlight one under-appreciated aspect: how the Internet has the capacity to improve the human species by increasing pro-social interactions and reducing anti-social ones. The talk will also show how this scenario probably won’t be realized because of misguided regulatory efforts to “fix” the Internet. Generative AI is completely rewriting trust & safety operations for risk leaders. During this session, LogicLoop and McFadyen Digital will discuss how Generative AI affects onboarding and ongoing risks for platforms - from product descriptions, content hosting, ratings and reviews to payments (and beyond). They'll share strategies on how to use generative AI more proactively in your product, and discuss novel prompt safety techniques. Attendees will experience hands-on exercises and demos, and will walk away with concrete ways to lead Generative AI discussions and implementations to secure their marketplaces. Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure. Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products aren’t a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies. Join leaders from Zipcar, Dodgeball, ActiveFence, and Identiq for a discussion on Building Trust & Safety by Design. The panel discussion will answer the following questions: (1) Is Trust & Safety always a trade-off? (2) Do you have to compromise customer experience? (3) The what, why, when, and how of “Building Trust & Safety by Design;" and (4) Why ‘growth first, safety later’ gets you in trouble.
May 17, 2023

From:

9:00 AM

To:

9:40 AM

Room A & B

Keynote: How the Internet Improves Humanity

- Eric Goldman, Professor of Law, Santa Clara University

Given the time and energy we spend worrying about the Internet‘s flaws, it’s easy to forget how the Internet makes our lives better in many ways. This talk will highlight one under-appreciated aspect: how the Internet has the capacity to improve the human species by increasing pro-social interactions and reducing anti-social ones. The talk will also show how this scenario probably won’t be realized because of misguided regulatory efforts to “fix” the Internet.
May 17, 2023

From:

10:00 AM

To:

10:45 AM

Room A

Good vs. Evil: Generative AI, ChatGPT, Deepfakes, & Other Emerging Tech

- Jesika Haria, CEO, LogicLoop
- Peter Evans, Chief Strategy Officer, McFadyen Digital

Generative AI is completely rewriting trust & safety operations for risk leaders. During this session, LogicLoop and McFadyen Digital will discuss how Generative AI affects onboarding and ongoing risks for platforms - from product descriptions, content hosting, ratings and reviews to payments (and beyond). They'll share strategies on how to use generative AI more proactively in your product, and discuss novel prompt safety techniques. Attendees will experience hands-on exercises and demos, and will walk away with concrete ways to lead Generative AI discussions and implementations to secure their marketplaces.
May 17, 2023

From:

10:00 AM

To:

10:45 AM

Room B

Terms of Use 101: Clickwraps and Current Issues for B2C and B2B Platforms

- Mohan Nadig, Director of Legal – US, TikTok
- Julia Breyer, Associate General Counsel, Instawork
- Lennette Lee, Partner, King & Spalding

Terms of use can be a powerful tool for protecting B2C and B2B marketplaces and digital platforms, including by limiting liability and compelling arbitration, among other benefits. But there are specific requirements to ensure that your terms of use are enforceable, both in form and in substance. During this session, you will get practical advice on how you should design acceptance to your terms of use, what terms you should include, best practices on ensuring they are enforceable, and learn from real stories of success and failure.
May 17, 2023

From:

10:00 AM

To:

10:45 AM

Room C

Innovative Insurance Solutions for Marketplaces

- Justin Sorensen, Senior Vice President, Hub International
- Mike Sullivan, Senior Vice President, Hub International
- Rob MacKethan, Risk Manager, HyreCar

Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products aren’t a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies.
May 17, 2023

From:

10:00 AM

To:

10:45 AM

Room D

How to Build Trust & Safety by Design

- Adam Hiatt, CEO, Dodgeball
- Tomer Poran, VP Solution Strategy, ActiveFence
- Kenneth Lau, Head of Trust and Safety, Zipcar
- Oren Stern, Chief Revenue Officer, Identiq

Join leaders from Zipcar, Dodgeball, ActiveFence, and Identiq for a discussion on Building Trust & Safety by Design. The panel discussion will answer the following questions: (1) Is Trust & Safety always a trade-off? (2) Do you have to compromise customer experience? (3) The what, why, when, and how of “Building Trust & Safety by Design;" and (4) Why ‘growth first, safety later’ gets you in trouble.
May 17, 2023

From:

10:55 AM

To:

11:40 AM

Room A

TROs for Freezing Vendor Accounts (the Schedule A Defendants Scheme)

- Eric Goldman, Professor of Law, Santa Clara University

During this session, you'll learn about a sophisticated but underreported system of mass-defendant intellectual property litigation called the “Schedule A Defendants Scheme” (the “SAD Scheme”), which is a way to target Chinese online marketplace vendors. The SAD Scheme capitalizes on weak spots in the Federal Rules of Civil Procedure, judicial deference to IP rightsowners, and online marketplaces’ desire to reduce their liability exposure. This session explains the scheme, how it bypasses standard legal safeguards, how it’s affected hundreds of thousands of defendants, and how it may have cost the federal courts a quarter-billion dollars. The session concludes with some ideas about ways to curb the system.
May 17, 2023

From:

10:55 AM

To:

11:40 AM

Room B

Leveraging Behavioral Data to Prevent CNP Fraud, Promotion/Refund Abuse and Money Laundering

- Wale Ayantoye, Director Financial Crime Ops, Etsy
- André Ferraz, CEO and Co-Founder, Incognia

Identity verification is essential to thwarting fraudsters before they can cause damage. The savvy bad actor may circumvent traditional techniques like phone numbers and emails, but more efficient methods utilizing behavioral data will make sure criminal schemes are stopped in their tracks. Industry experts will demonstrate how location data provides a new digital identity to combat fraud in marketplaces and discuss the importance of behavioral data to increase trust between companies and users. Through behavioral information, these measures can prevent common issues such as CNP fraud, promotion abuse, and money laundering. At the same time, verifying accounts are legitimate - all intending to boost user trust when interacting online.
May 17, 2023

From:

10:55 AM

To:

11:40 AM

Room C

The Importance of Supply-Side Trust: Industry Perspectives and Strategies

- Megan Poonolly, Head of Trust & Transparency, Play and Android, Google
- Abhay Antony, Director, Trust & Safety, Proactive & Policy, Thumbtack
- Vishal Kapoor, Director of Product, Shipt

Many marketplace trust and safety programs focus on the end user. But, supply-side trust and safety is just as important. Whether it's a car owner, property owner, service professional or a developer, earning these individuals' trust is key to ensuring the integrity of your marketplace or sharing economy company. In this panel, industry leaders will discuss their approaches to supply-side trust. You will leave this session with a greater understanding of the importance of supply-side trust and safety (and what to do about it).
May 17, 2023

From:

10:55 AM

To:

11:40 AM

Room D

Catch 22: Manage the Ever-Changing Risks of a Contracted Workforce

- Rica Elysee, Founder & CEO, BeautyLynk
- Ryne Ring, Director, Citadel
- Michelle Tinsley, COO & Co-Founder, YellowBird Holdings Inc
- Dr. Tye Caldwell, Co-Founder & CEO, ShearShare

As more innovative companies launch into marketplaces for gig work there are new risks uncovered for the contracted workforce. This panel will explore the key challenges faced by three different marketplace businesses - both B2B and B2C. Founders will share how they are actively managing the risks and what solutions exist from the insurance industry. By managing these risks, these companies are enabling a higher degree of freedom and flexibility in the contracted workforce.
May 17, 2023

From:

11:50 AM

To:

12:30 PM

Room A

Best Practices in Trust & Safety Enforcement

- Alexandra Popken, VP of Trust & Safety, WebPurify
- Brian Williams, Solution Strategy Manager, ActiveFence

Marketplaces and digital platforms of all sizes face a growing number of challenges when it comes to monitoring and mitigating harms caused by user-generated content and conduct. From hate speech to human exploitation to fraud, companies rely upon robust trust and safety moderation solutions to keep their communities and brand reputation safe. Join Alexandra Popken with WebPurify and Brian Williams with ActiveFence as they dive into these key areas: human moderation, AI moderation, threat intelligence, and enforcement measures, share best practices for each, and weave their own experiences into the conversation.

FREQUENTLY ASKED QUESTIONS (FAQS)

  • Which registration type should I purchase?
    Purchase the registration type according to your current employer. For example, if you or your firm provides or sells products or services, including without limitation, insurance, background checks, identity authentication/verification, fraud protection/prevention, legal services, etc. then you should register as a Solution Provider / Vendor. If you are an entrepreneur or work for a marketplace or digital platform, for example, B2B, B2C, two or three-sided marketplaces or digital platforms, then you should register as a Marketplace / Digital Platform. If you are unsure, email us at info@marketplacerisk.com.
  • What is the difference between marketplace / digital platforms and vendors / service providers?
    Solutions providers and vendors are individuals and/or companies that sell products and services to marketplace and digital platforms, for example, B2B, B2C, two or three-sided marketplaces or digital platforms. Marketplace / Digital Platforms means and includes two and three-sided marketplaces and digital platforms, as well as sharing, gig, p2p and on-demand platforms. If you are unsure, email us at info@marketplacerisk.com.
  • What happens if I purchase the wrong registration?
    It is important that you purchase the correct registration. If you are unsure, email us at It is important that you purchase the correct registration type. If you are unsure, email us at info@marketplacerisk.com. Solution Providers / Vendors that purchase Marketplace / Digital Platform registrations will be charged the difference before entering the event. Again, if you are unsure, please email us and will get back to you. Keep in mind, we do not give refunds per ourTerms and Conditions.
  • Do you offer registration discounts or scholarship opportunities?
    For bootstrapped and unfunded startups, including B2B, B2C, two or three-sided marketplaces or digital platforms, we offer aScholarship Program for $100. For more information see theScholarship Program or email us at info@marketplacerisk.com.
  • Where do I enter a discount code?