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Marketplace Risk Management Conference 2025 - #MRMC25

Presented by:

Leveraging Data to Enable Proactive Detection A Sharing Economy Case Study with Wonolo REC
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San Francisco, May 12-14, 2025

The World's Largest Marketplace Conference

SPEAKERS

Featuring Founders, Operators and Experts From...

Join top experts, founders, and industry leaders as they share their experiences, strategies, and forward-thinking solutions to the most pressing challenges in risk management, trust & safety, compliance, and beyond.

Mike Wilkins

Head of Trust & Safety

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Jessica Ballard

VP, Risk & Claims

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Sujata Mukherjee

Sr Director - CX & Trust Product Management

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Discover more about the world's largest marketplace conference, including topics, speakers and the platforms participating.

ABOUT #MRMC

The only conference designed for marketplace and digital platform founders and leaders like Airbnb, Uber, Amazon, eBay, Google, Turo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year the industry convenes at the Marketplace Risk Management Conference - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - in order to learn, network and exchange best practices and industry trends.

ABOUT OUR CONFERENCES

Key Details & Why You Can't Miss Them

WHO

  • Marketplace and digital platforms founders & leaders wanting to learn from peers. 

  • Innovative solution providers, vendors and firms solving platform challenges.

  • Industry leaders and subject matter experts.

WHY

  • Learn best practices and tested strategies to protect your digital platform.

  • Network with peers and industry experts from around the world.

  • Share your knowledge and experience with other industry leaders.

WHAT

  • Risk Management

  • Trust & Safety

  • Legal Compliance

  • Technology Innovation

​Designed specifically for founders and leaders of marketplace and digital platforms to launch and grow.

WHEN

  • San Francisco, CA - May 12-14, 2025

  • Convene - 40 O'Farrell St, San Francisco, CA 94108, USA

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Find Out Why Founders and Leaders Attend The Marketplace Risk Management Conferences

AGENDA

2025 Agenda

Focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms.

Checkr Trust Room

May 14, 2025

From:

3:10 PM

To:

3:40 PM

Workshop Part 2: Create your Own Trust and Safety AI Agent

- Jay Circo, Trust & Safety Lead, OpenSea
- Ibrahim Syed, CEO, Cotera

This workshop will explore how AI can enhance trust and safety for digital platforms. The first half will focus on industry challenges and innovations, featuring insights from OpenSea. The second half will be a hands-on lab where attendees will use AI to detect high-risk incidents from real-world datasets (e.g., customer complaints about severe safety issues). Participants will learn practical prompt engineering techniques to classify and flag risk signals efficiently. The goal is to provide a tangible demonstration of AI’s role in trust and safety decision-making.

Seyfarth Room

May 14, 2025

From:

3:10 PM

To:

3:40 PM

Unmasking Deepfakes: Revolutionizing Trust & Safety for Platforms

- Amy Bickerton, Safety Product Design, Uber
- Amitabh Kumar, Co-Founder, Contrails.ai
- Theodora Skeadas, Community Policy Manager, DoorDash
- Bharath Vasudevan, Chief Capability Officer

This session will explore the critical role of deepfake detection in safeguarding trust and safety for digital platforms and marketplaces. Attendees will gain insights into cutting-edge AI technologies used to identify and analyze deepfakes in real-time, ensuring content authenticity and minimizing reputational risks. The discussion will cover evolving deepfake trends, their implications for platforms, and best practices for proactive risk management. Key takeaways include actionable strategies for implementing AI-driven solutions, building user trust, and fostering safer digital environments. Join us to learn how innovative tools like Contrails.ai are reshaping the fight against misinformation and media manipulation.

Incognia Room

May 14, 2025

From:

3:10 PM

To:

3:40 PM

ATO Defense Playbook: Safeguarding Users from Takeovers & Scams

- Sudhir Lanka, Sr. Manager, Head of Fraud Strategy, Grubhub
- Bharath Teja Rapolu, Manager, Fraud & Risk Strategy, Grubhub

Account takeovers (ATO) remain one of the biggest threats to marketplace platforms, with fraudsters using phishing, credential stuffing, and social engineering. This session covers Grubhub’s approach to securing diner, driver, and merchant accounts through login monitoring, anomaly detection, and multi-layered authentication. We’ll discuss real-world case studies of ATO attacks and share best practices for balancing friction and security. Attendees will learn how to proactively prevent takeovers and mitigate fraud losses.

Level Up Your Marketplace Risk Experience

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Register for any of our conferences and unlock the Marketplace Risk Community App — your gateway to speakers, the agenda, networking with attendees, and so much more!

Virtual Booth

Meeting Planning

AI Matchmaker Tool

Lead Scanner

Chat

  • Which registration type should I purchase?
    Purchase the registration type according to your current employer. For example, if you or your firm provides or sells products or services, including without limitation, insurance, background checks, identity authentication/verification, fraud protection/prevention, legal services, etc. then you should register as a Solution Provider / Vendor. If you are an entrepreneur or work for a marketplace or digital platform, for example, B2B, B2C, two or three-sided marketplaces or digital platforms, then you should register as a Marketplace / Digital Platform. If you are unsure, email us at info@marketplacerisk.com.
  • What is the difference between marketplace / digital platforms and vendors / service providers?
    Solutions providers and vendors are individuals and/or companies that sell products and services to marketplace and digital platforms, for example, B2B, B2C, two or three-sided marketplaces or digital platforms. Marketplace / Digital Platforms means and includes two and three-sided marketplaces and digital platforms, as well as sharing, gig, p2p and on-demand platforms. If you are unsure, email us at info@marketplacerisk.com.
  • What happens if I purchase the wrong registration?
    It is important that you purchase the correct registration. If you are unsure, email us at It is important that you purchase the correct registration type. If you are unsure, email us at info@marketplacerisk.com. Solution Providers / Vendors that purchase Marketplace / Digital Platform registrations will be charged the difference before entering the event. Again, if you are unsure, please email us and will get back to you. Keep in mind, we do not give refunds per our Terms and Conditions.
  • Do you offer registration discounts or scholarship opportunities?
    For bootstrapped and unfunded startups, including B2B, B2C, two or three-sided marketplaces or digital platforms, we offer a Scholarship Program for $100. For more information see the Scholarship Program or email us at info@marketplacerisk.com.
  • Where do I enter a discount code?
    If you have a discount code, after you click "Checkout" you enter it in the top right of the screen in the "Coupon Code" field. Each attendee must register individually
  • How do I apply to speak at the Marketplace Risk Management Conference?
    To speak at any of our events, you must apply through the Call for Speakers, which generally opens six months preceding each event and is published on the Marketplace Risk website, weekly in our newsletter, and on our various social media channels. You can also email us at info@marketplacerisk.com if you are unsure or have any questions.
  • What is the deadline to apply to speak at the Marketplace Risk Management Conference?
    The deadline to apply to speak is generally two months before the Marketplace Risk Management Conference. If the deadline has passed, but you are interested in securing a speaking opportunity through sponsorship, email us at info@marketplacerisk.com.
  • How do we become a sponsor of the Marketplace Risk Management Conference?
    Email info@marketplacerisk.com and we will provide information about sponsoring our programs and events.
  • What is the deadline to become a sponsor of the Marketplace Risk Management Conference?
    There is no deadline to sponsor the Marketplace Risk Management Conference, however, sponsors wishing to speak or present need to be sure to confirm sponsorship prior to the call for speakers deadline. After that date, there may still be opportunities to speak or present; however, options will be limited in order for us to be able to publish the program on time.
  • Is there a virtual option for the Marketplace Risk Management Conference? Is anything broadcast live?
    No, there is not. Some of the biggest value comes from learning, networking and sharing information with each other, in person.
  • Where is the Marketplace Risk Management Conference held?
    Convene - 40 O'Farrell Street, San Francisco, CA, 94108
  • Can I register on-site for the Marketplace Risk Management Conference?
    Yes, however, the price is signifcantly higher than registering ahead of the event.
  • If I register for the Marketplace Risk Management Conference and cannot make it, do you offer refunds?
    No, we do not offer refunds per our Terms and Conditions.
  • Do you publish the attendees prior to or after the event?
    No, we do not publish the attendees publicly. You may connect with other attendees in-person at the event, or download the Marketplace Risk Community app and connect, network and engage with other attendees virtually. You may also connect, network and engage with other attendees through a variety of features and functionalities on the Marketplace Risk Community app.
  • Is there a conference mobile app?
    Yes, we are excited to announce the launch of our new Marketplace Risk Community app in 2025! This upgraded app is designed to enhance your event experience with advanced matchmaking features, allowing you to connect with attendees more easily. It offers new ways to explore the agenda, schedule meetings with other participants, and engage in networking opportunities like never before. After registering, you will receive an email with instructions on how to download and start using the new Marketplace Risk Community app.
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